HP 2500 manual Secondary light patterns for Accessory errors, 8x.yyyy EIO error

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If the print server card still is not working, contact HP Customer Care. See “HP Customer Care” on page 3 or the support flyer that came in the printer box.
To continue printing, remove the print server card from the EIO port and connect a parallel or USB cable. You must change the port, or reinstall the software.

Secondary light patterns for Accessory errors

This section describes the secondary light patterns that you can display when you experience an Accessory error (Attention light, Ready light, and Go light are blinking).

8x.yyyy EIO error

The Attention light is blinking. There is a problem with the print server card.

Caution: You must turn off the printer before inserting or removing the print server card to avoid damaging it.

Remove the print server card and reinstall it to ensure that it was correctly installed.

￿Ensure that you are using a supported print server card. See “Accessories and ordering information” on page 24.

￿￿53.x1.zz Printer (DIMM Slot 1) error

The Go light is on. There is a problem with the DIMM in this DIMM slot.

Caution: You must turn off the printer before inserting or removing DIMMs to avoid damaging them.

Remove the DIMM and reinstall it to ensure that it is correctly installed.

Ensure that you are using a supported DIMM. See “Accessories and ordering information” on page 24.

￿Move the DIMM to a different DIMM slot. If the DIMM works in a different slot, then DIMM slot 1 is malfunctioning. See “HP Customer Care” on page 3 or the support flyer that came in the printer box. To continue printing, remove the DIMM from DIMM slot 1.

￿53.x2.zz Printer (DIMM Slot 2) error

The Ready light is on. There is a problem with the DIMM in this DIMM slot.

Caution: You must turn off the printer before inserting or removing DIMMs to avoid damaging them.

Remove the DIMM and reinstall it to ensure that it is correctly installed.

Ensure that you are using a supported DIMM. See “Accessories and ordering information” on page 24.

￿Move the DIMM to a different DIMM slot. If the DIMM works in a different slot, then DIMM slot 2 is malfunctioning. See “HP Customer Care” on page 3 or the support flyer that came in the printer box. To continue printing, remove the DIMM from DIMM slot 2.

￿53.x3.zz Printer (DIMM Slot 3) error

The Attention light is on. There is a problem with the DIMM in this DIMM slot.

Caution: You must turn off the printer before inserting or removing DIMMs to avoid damaging them.

Remove the DIMM and reinstall it to ensure that it is correctly installed.

Ensure that you are using a supported DIMM. See “Accessories and ordering information” on page 24.

￿Move the DIMM to a different DIMM slot. If the DIMM works in a different slot, then DIMM slot 3 is malfunctioning. See “HP Customer Care” on page 3 or the support flyer that came in the printer box. To continue printing, remove the DIMM from DIMM slot 3.

 

 

 

 

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Chapter 4 Problem solving and maintenance 79

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Contents Use Page User guide Copyright and License HP Customer Care Telephone supportOnline and other support Page Contents Managing the printer Index Page Introduction Printer basicsHP Color LaserJet 2500L Printer configurationsHP Color LaserJet HP Color LaserJet 2500nColor printing Printer featuresEnhanced memory Printer parts Interface ports Understanding Supplies Status Control panel featuresBlack, Cyan, Magenta, and Yellow Supplies Status lights Rotate Carousel buttonUnderstanding Printer Status Cancel Job buttonReady light Go light and Go buttonMacintosh UNIX, OS/2 Linux Software and supported operating systemsSoftware for Windows Using HelpPrinter drivers HP Color LaserJet 2500 ToolboxHP Web Jetadmin Software for network installations onlyStarting HP Web Jetadmin Embedded Web serverSoftware for Macintosh PPDs Mac OS 8.6 to 9.x and Mac OS X classicPDEs Mac OS Software tips How do I gain access to printer features?How do I get the latest printing software? To download driversUninstalling software for Windows Uninstalling the printing softwareTo uninstall software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Option Description or use Part number Accessories and ordering informationExtended service packs Printer basics Printing tasks Printer models come with input trays as specified below Choosing paper and other print mediaSupported print media for optional tray Supported print media for traySupported sizes Supported typesPurchasing paper and other print media Loading trays Loading trayTo load tray To load optional tray Loading optional trayLoading optional tray Printing a job To print from Windows To print from Macintosh Using the PCL printer-driver Help Windows only Gaining access to printer driver settingsFeatures in the printer driver Selecting a SourceSelecting a Type or Size Setting a custom paper size Changing color settingsCreating and using watermarks Creating and using Quick Sets Printing multiple pages on one sheet of paper N-up printingReducing or enlarging Printing on different paper for the first Restoring default printer-driver settingsChoosing an output location Printing on special print media Printing on envelopesTo print on envelopes More details Printing on labelsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms To duplex manually Printing on both sides duplexing manuallyCanceling a print job HP ImageREt Using colorHP ColorSmart Automatic versus Manual color adjustmentManaging color options Print in GrayscaleManual Options Halftone optionsRGB Color Printing in four-colors Cmyk Matching colorsPrinting tasks Managing the printer Configuration Special pagesDemo Supplies Status HP Color LaserJet 2500 Toolbox To view HP Color LaserJet 2500 ToolboxDevice tab Troubleshooting tab To open the embedded Web server Using the embedded Web serverInformation tab Other links Networking tabUsing Printer Status and Alerts To choose which status messages appearTo view status messages and information Managing the printer 4Problem solving and maintenance Clearing jams Where to look for jamsDescribed in To clear jams from output areas on To clear jams from inside the printerJams from inside the printer on To clear jams from input areasTo clear jams from output areas Page OffOn Blinking Resolving control panel messagesSupplies Status lights Cyan print cartridge is empty or missing Black print cartridge is empty or missingMagenta print cartridge is empty or missing Yellow print cartridge is empty or missingCyan print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeMagenta print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgeStartup Printer Status lightsReady ProcessingService error Accessory errorUnexpected Size error or 41.x Printer error Insufficient Memory errorBad Transmission error Secondary light patterns for Printer Status lightsData Received error Buffer Overflow errorGeneral Continuable error Permanent Storage error8x.yyyy EIO error Secondary light patterns for Accessory errors53.x2.zz Printer Dimm Slot 2 error 53.x3.zz Printer Dimm Slot 3 errorPrint-quality checklist Solving print-quality problemsSolving issues with all printed documents Toner specks Light print or fadeDropouts Vertical linesGray background Toner smearLoose toner Repetitive defects on the back Repetitive defects on the frontMisformed characters Curl or waveWrinkles or creases SkewToner scatter outline Random image repetitionIf the problem is not resolved Only black prints Solving issues with color documentsColor prints inconsistently Missing or incorrect colorColors do not match Color pages have inconsistent finishSymptom Possible Cause Solution Resolving problems that generated messagesMessage Solution Messages for both Windows and MacintoshTroubleshooting checklist Resolving problems that did not generate messagesChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Solving common Macintosh problems Symptom Possible Cause Solution Problems in the ChooserPrinting Errors Software troubleshooting USB ProblemsTo clean the engine Cleaning the printerCalibrating the printer To calibrate the printer at the printerClick Color Calibration Managing supplies To check status and order using the control panelSupplies life Checking and ordering suppliesTo check and order using Printer Status and Alerts To check and order using the embedded Web serverTo check and order using HP Web Jetadmin Storing suppliesResetting the printer for non-HP supplies HP policy on non-HP suppliesHP fraud hotline Problem solving and maintenance Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum Availability of support and service HP maintenance agreementsOn-site service agreements To use HP Express Exchange HP Express Exchange U.S. and Canada onlyTo repack the printer Repacking the printerWHO is Returning the EQUIPMENT? Service information formService and support Specificationsinformation and regulatory Supplies specifications Printer specificationsElectrical specifications Volt models HP LaserJetSound Power Declared Per ISO Environmental Specifications Recommended Operating StorageProtecting the environment Environmental Product Stewardship programPaper HP LaserJet printing suppliesMaterial restrictions Returns Non-U.S. returnsExtended warranty Material safety data sheetSpare parts and supplies availability For more informationFCC regulations Declaration of Conformity Regulatory statementsLaser safety statement Canadian DOC statementVcci statement Japan Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementPrint media specifications General guidelines Tray 1 specifications Tray specificationsOptional tray 3 specifications Optional tray 2 specificationsPaper and print media Specifications for qualityGuidelines for usage Symptom Problem with paper SolutionPrinting and storage environment Envelope construction EnvelopesEnvelopes with adhesive strips or flaps Envelopes with double side-seamsGrayscale transparencies LabelsWorking with memory and print server cards Printer memory To install memory and font DIMMs Installing memory and font DIMMsGo to Checking Dimm installation on To check Dimm installation Checking Dimm installationTo enable memory for Mac OS To enable memory for WindowsTo enable fonts for Windows Enabling memoryTo install an HP Jetdirect print server card Installing an HP Jetdirect print server cardWorking with memory and print server cards Index Index See also customer support printer drivers Index Index See also lights rear output door Secondary messages See also trays Index Index Page C9706-90932* *C9706-90932
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