HP 2500 Repetitive defects on the front, Repetitive defects on the back, Misformed characters

Page 86

Repetitive defects on the front

Marks repeatedly appear on the printed side of the page at even intervals.

In the printer driver, select the Paper tab and set Type is to match the type of paper on

￿which you are printing. Print speed might be slower if you are using heavy paper. For UNIX, Linux, and OS/2, this feature is available in the embedded Web server if the printer is connected to a network.

Clean the printer. See “Cleaning the printer” on page 99.

￿Use the tools on the Troubleshooting tab of the HP Color LaserJet Toolbox to correct the problem.

The imaging drum might be defective. Replace the imaging drum.

￿The fuser might be damaged. Contact HP Customer Care. See “HP Customer Care” on page 3 or the support flyer that came in the printer box.

If the problem is not resolved, see “If the problem is not resolved” on page 86.

Repetitive defects on the back

Marks repeatedly appear on the unprinted side of the page at even intervals.

￿

Internal parts might have toner on them. The problem will likely correct itself after a few more

pages.

 

Clean the printer. See “Cleaning the printer” on page 99.

￿The fuser might be damaged. Contact HP Customer Care. See “HP Customer Care” on

￿

page 3 or the support flyer that came in the printer box.

If the problem is not resolved, see “If the problem is not resolved” on page 86.

Misformed characters

￿

If characters are improperly formed so that they produce hollow images, the paper might be

too slick of a paper, such as a photo, glossy, or coated paper. Use a different paper, such as

high-quality paper intended for laser printers. See “Print media specifications” on page 123.

￿

If characters are improperly formed so that they produce a wavy effect, the laser scanner

might need service. Verify that the problem also occurs on the Configuration page. If so,

contact HP Customer Care. See “HP Customer Care” on page 3 or the support flyer that

came in the printer box.

￿

If the problem is not resolved, see “If the problem is not resolved” on page 86.

Curl or wave

￿

Turn over the stack of paper in the tray. Also try rotating the paper 180 degrees in the input

tray.

Set the correct Type in the printer driver. Heavier paper might take longer to print.

 

Open the rear output door to print to the straight-through paper path.

￿Check the paper type and quality. Both high temperature and humidity will cause paper curl.

￿

Use a different paper, such as high-quality paper intended for laser printers. See “Print

media specifications” on page 123.

￿

If the problem is not resolved, see “If the problem is not resolved” on page 86.

 

84 Problem solving and maintenance

EN

Page 85 Page 87
Image 86
Page 85 Page 87
Contents Use Page User guide Copyright and License Online and other support HP Customer CareTelephone support Page Contents Managing the printer Index Page Printer basics IntroductionHP Color LaserJet Printer configurationsHP Color LaserJet 2500L HP Color LaserJet 2500nPrinter features Color printingEnhanced memory Printer parts Interface ports Black, Cyan, Magenta, and Yellow Supplies Status lights Control panel featuresUnderstanding Supplies Status Rotate Carousel buttonReady light Cancel Job buttonUnderstanding Printer Status Go light and Go buttonSoftware and supported operating systems Macintosh UNIX, OS/2 LinuxPrinter drivers Using HelpSoftware for Windows HP Color LaserJet 2500 ToolboxStarting HP Web Jetadmin Software for network installations onlyHP Web Jetadmin Embedded Web serverPDEs Mac OS Software for MacintoshPPDs Mac OS 8.6 to 9.x and Mac OS X classic How do I get the latest printing software? How do I gain access to printer features?Software tips To download driversTo uninstall software for Windows Uninstalling the printing softwareUninstalling software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Accessories and ordering information Option Description or use Part numberExtended service packs Printer basics Printing tasks Choosing paper and other print media Printer models come with input trays as specified belowSupported sizes Supported print media for traySupported print media for optional tray Supported typesPurchasing paper and other print media To load tray Loading traysLoading tray Loading optional tray To load optional trayLoading optional tray Printing a job To print from Windows To print from Macintosh Gaining access to printer driver settings Using the PCL printer-driver Help Windows onlySelecting a Type or Size Features in the printer driverSelecting a Source Creating and using watermarks Setting a custom paper sizeChanging color settings Reducing or enlarging Creating and using Quick SetsPrinting multiple pages on one sheet of paper N-up printing Restoring default printer-driver settings Printing on different paper for the firstChoosing an output location To print on envelopes Printing on special print mediaPrinting on envelopes Printing on labels More detailsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms Printing on both sides duplexing manually To duplex manuallyCanceling a print job Using color HP ImageREtManaging color options Automatic versus Manual color adjustmentHP ColorSmart Print in GrayscaleRGB Color Manual OptionsHalftone options Matching colors Printing in four-colors CmykPrinting tasks Managing the printer Demo ConfigurationSpecial pages Supplies Status Device tab HP Color LaserJet 2500 ToolboxTo view HP Color LaserJet 2500 Toolbox Troubleshooting tab Using the embedded Web server To open the embedded Web serverInformation tab Networking tab Other linksTo view status messages and information Using Printer Status and AlertsTo choose which status messages appear Managing the printer 4Problem solving and maintenance Where to look for jams Clearing jamsTo clear jams from inside the printer Described in To clear jams from output areas onTo clear jams from input areas Jams from inside the printer onTo clear jams from output areas Page Resolving control panel messages OffOn BlinkingSupplies Status lights Magenta print cartridge is empty or missing Black print cartridge is empty or missingCyan print cartridge is empty or missing Yellow print cartridge is empty or missingMagenta print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeCyan print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgeReady Printer Status lightsStartup ProcessingAccessory error Service errorBad Transmission error Insufficient Memory errorUnexpected Size error or 41.x Printer error Secondary light patterns for Printer Status lightsGeneral Continuable error Buffer Overflow errorData Received error Permanent Storage error53.x2.zz Printer Dimm Slot 2 error Secondary light patterns for Accessory errors8x.yyyy EIO error 53.x3.zz Printer Dimm Slot 3 errorSolving print-quality problems Print-quality checklistSolving issues with all printed documents Dropouts Light print or fadeToner specks Vertical linesLoose toner Gray backgroundToner smear Misformed characters Repetitive defects on the frontRepetitive defects on the back Curl or waveToner scatter outline SkewWrinkles or creases Random image repetitionIf the problem is not resolved Solving issues with color documents Only black printsColors do not match Missing or incorrect colorColor prints inconsistently Color pages have inconsistent finishMessage Solution Resolving problems that generated messagesSymptom Possible Cause Solution Messages for both Windows and MacintoshResolving problems that did not generate messages Troubleshooting checklistChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Printing Errors Solving common Macintosh problemsSymptom Possible Cause Solution Problems in the Chooser USB Problems Software troubleshootingCleaning the printer To clean the engineClick Color Calibration Calibrating the printerTo calibrate the printer at the printer Supplies life To check status and order using the control panelManaging supplies Checking and ordering suppliesTo check and order using HP Web Jetadmin To check and order using the embedded Web serverTo check and order using Printer Status and Alerts Storing suppliesHP fraud hotline Resetting the printer for non-HP suppliesHP policy on non-HP supplies Problem solving and maintenance Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum On-site service agreements Availability of support and serviceHP maintenance agreements HP Express Exchange U.S. and Canada only To use HP Express ExchangeRepacking the printer To repack the printerService information form WHO is Returning the EQUIPMENT?Service and support Specificationsinformation and regulatory Electrical specifications Volt models Printer specificationsSupplies specifications HP LaserJetEnvironmental Specifications Recommended Operating Storage Sound Power Declared Per ISOEnvironmental Product Stewardship program Protecting the environmentMaterial restrictions HP LaserJet printing suppliesPaper Returns Non-U.S. returnsSpare parts and supplies availability Material safety data sheetExtended warranty For more informationFCC regulations Regulatory statements Declaration of ConformityVcci statement Japan Korean EMI statement Laser safety statementCanadian DOC statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatPrint media specifications General guidelines Tray specifications Tray 1 specificationsOptional tray 2 specifications Optional tray 3 specificationsSpecifications for quality Paper and print mediaSymptom Problem with paper Solution Guidelines for usagePrinting and storage environment Envelopes Envelope constructionEnvelopes with double side-seams Envelopes with adhesive strips or flapsLabels Grayscale transparenciesWorking with memory and print server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMsGo to Checking Dimm installation on Checking Dimm installation To check Dimm installationTo enable fonts for Windows To enable memory for WindowsTo enable memory for Mac OS Enabling memoryInstalling an HP Jetdirect print server card To install an HP Jetdirect print server cardWorking with memory and print server cards Index Index See also customer support printer drivers Index Index See also lights rear output door Secondary messages See also trays Index Index Page C9706-90932* *C9706-90932
Related manuals
Manual 8 pages 16.63 Kb Manual 188 pages 28.48 Kb Manual 188 pages 48.25 Kb Manual 8 pages 26.72 Kb Manual 118 pages 11.14 Kb Manual 14 pages 60.01 Kb Manual 154 pages 13.11 Kb Manual 149 pages 13.94 Kb Manual 152 pages 27.03 Kb Manual 392 pages 10.62 Kb Manual 11 pages 28.46 Kb
Top Page Image Contents