Light print or fade
A vertical streak or an incorrect or faded color area appears on the page.
The paper might not meet HP’s paper specifications (for example, the paper is too moist or | |
too rough). See “Print media specifications” on page 123. | |
One or more print cartridges are low. If you are using | |
appear on the printer control panel or in the embedded Web server. | |
The imaging drum might be low or empty. Print the Supplies Status page to check remaining | |
life. Replace the imaging drum if it is low or empty. | |
If none of the print cartridges or the imaging drum is low or empty, remove the print | |
cartridges one at a time and inspect the toner roller in each to see if the roller is damaged. If | |
so, replace the print cartridge. | |
If the problem is not resolved, see “If the problem is not resolved” on page 86. | |
Toner specks | |
The paper might not meet specifications. For example, the paper is too moist or too rough. | |
See “Print media specifications” on page 123. | |
The paper path might need cleaning. See “Cleaning the printer” on page 99. | |
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Dropouts
Faded areas, generally rounded, occur randomly on the page.
A single sheet of paper might be defective. Try reprinting the job.
The moisture content of the paper is uneven or the paper has moist spots on its surface. Try different paper, such as
The paper lot is flawed. The manufacturing processes can cause some areas to reject toner.
Try a different brand of paper, such as
The imaging drum might be defective. See “Repetitive defects on the front” on page 84.
If these steps do not correct the problem, contact HP Customer Care. See “HP Customer Care” on page 3 or the support flyer that came in the printer box.
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Vertical lines
Vertical streaks or bands appear on the page.
One or more print cartridges are low or defective. Print the Supplies Status page to check remaining life. If you are using
control panel or in the embedded Web server.
Clean the printer using a cleaning page. See “Cleaning the printer” on page 99.
Use the tools on the Troubleshooting tab of the HP Color LaserJet Toolbox to correct the problem.
If the problem is not resolved, see “If the problem is not resolved” on page 86.
82 Problem solving and maintenance | EN |