HP 2500 manual Accessory error, Service error

Page 78

Light pattern Error and recommended action

Attention with Ability to Continue

The Attention light is blinking and the Go light is on. The printer stops printing. The message appears in these situations:

￿

Manual feed with pause. Someone sent a manual feed job and the printer is waiting for the special

paper. Load paper into tray 1, and if the printer does not begin printing once the pages are reloaded,

press

(GO). Or, just press

(GO) to try to print from another tray.

Manual two-sided printing. The printer has finished printing the first side of a manual duplex job, and

the printer is waiting for someone to reload the pages so it can print the second side. If the printer does

not begin printing once the pages are reloaded, press

(GO).

 

￿

Paper out in the selected tray. Someone is trying to print by Source (tray) and there is no paper in the

selected tray. Add paper to that tray to print from it. Or, press

(GO) to try to print from another tray.

The printer continues printing after it finishes running a cleaning cycle, which takes approximately 20

￿

seconds.

 

 

 

 

 

Paper is too small. The print image is larger than the size of paper in the tray. Load the correct size

and press

(GO). The printer continues printing after it finishes running a cleaning cycle, which takes

￿

approximately 20 seconds.

 

 

 

Continuable state. Press

(GO) for the printer to attempt to recover from the error and print

whatever data it can. If successful, the printer completes the job while Ready light blinks. If

unsuccessful, the printer continues to display the Attention with Ability to Continue state. Perform one

￿

of these steps:

 

 

 

 

￿

Press and hold

(GO) and

(CANCEL JOB) simultaneously to display a secondary light pattern.

(See “Secondary light patterns for Printer Status lights” on page 77.)

 

 

￿

Press

(CANCEL JOB) to cancel the print job. If the problem has been resolved, the printer returns to

 

the Ready state (Ready light on).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accessory error

The Attention light, Ready light, and Go light are blinking. The printer stops printing. An error has occurred with either the EIO port or a DIMM slot. Pressing any button has no effect.

Press and hold (GO) and (CANCEL JOB) simultaneously to display a secondary light pattern. (See “Secondary light patterns for Printer Status lights” on page 77.)

Service error

The Attention light, Ready light, and Go light are on. The printer stops printing. Pressing any button has no effect. Perform these steps.

 

Turn the printer off and then on again. If the problem persists, leave the printer off for 15 minutes to

 

reset the printer.

￿

If the printer is connected to a power strip or surge protector, disconnect it and connect the power cable

directly to a working wall outlet.

￿

If the problem continues, contact HP Customer Care. See “HP Customer Care” on page 3 or the

support flyer that came in the printer box.

￿

 

76 Problem solving and maintenance

EN

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Contents Use Page User guide Copyright and License HP Customer Care Telephone supportOnline and other support Page Contents Managing the printer Index Page Printer basics IntroductionHP Color LaserJet Printer configurationsHP Color LaserJet 2500L HP Color LaserJet 2500nPrinter features Color printingEnhanced memory Printer parts Interface ports Black, Cyan, Magenta, and Yellow Supplies Status lights Control panel featuresUnderstanding Supplies Status Rotate Carousel buttonReady light Cancel Job buttonUnderstanding Printer Status Go light and Go buttonSoftware and supported operating systems Macintosh UNIX, OS/2 LinuxPrinter drivers Using HelpSoftware for Windows HP Color LaserJet 2500 ToolboxStarting HP Web Jetadmin Software for network installations onlyHP Web Jetadmin Embedded Web serverSoftware for Macintosh PPDs Mac OS 8.6 to 9.x and Mac OS X classicPDEs Mac OS How do I get the latest printing software? How do I gain access to printer features?Software tips To download driversTo uninstall software for Windows Uninstalling the printing softwareUninstalling software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Accessories and ordering information Option Description or use Part numberExtended service packs Printer basics Printing tasks Choosing paper and other print media Printer models come with input trays as specified belowSupported sizes Supported print media for traySupported print media for optional tray Supported typesPurchasing paper and other print media Loading trays Loading trayTo load tray Loading optional tray To load optional trayLoading optional tray Printing a job To print from Windows To print from Macintosh Gaining access to printer driver settings Using the PCL printer-driver Help Windows onlyFeatures in the printer driver Selecting a SourceSelecting a Type or Size Setting a custom paper size Changing color settingsCreating and using watermarks Creating and using Quick Sets Printing multiple pages on one sheet of paper N-up printingReducing or enlarging Restoring default printer-driver settings Printing on different paper for the firstChoosing an output location Printing on special print media Printing on envelopesTo print on envelopes Printing on labels More detailsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms Printing on both sides duplexing manually To duplex manuallyCanceling a print job Using color HP ImageREtManaging color options Automatic versus Manual color adjustmentHP ColorSmart Print in GrayscaleManual Options Halftone optionsRGB Color Matching colors Printing in four-colors CmykPrinting tasks Managing the printer Configuration Special pagesDemo Supplies Status HP Color LaserJet 2500 Toolbox To view HP Color LaserJet 2500 ToolboxDevice tab Troubleshooting tab Using the embedded Web server To open the embedded Web serverInformation tab Networking tab Other linksUsing Printer Status and Alerts To choose which status messages appearTo view status messages and information Managing the printer 4Problem solving and maintenance Where to look for jams Clearing jamsTo clear jams from inside the printer Described in To clear jams from output areas onTo clear jams from input areas Jams from inside the printer onTo clear jams from output areas Page Resolving control panel messages OffOn BlinkingSupplies Status lights Magenta print cartridge is empty or missing Black print cartridge is empty or missingCyan print cartridge is empty or missing Yellow print cartridge is empty or missingMagenta print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeCyan print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgeReady Printer Status lightsStartup ProcessingAccessory error Service errorBad Transmission error Insufficient Memory errorUnexpected Size error or 41.x Printer error Secondary light patterns for Printer Status lightsGeneral Continuable error Buffer Overflow errorData Received error Permanent Storage error53.x2.zz Printer Dimm Slot 2 error Secondary light patterns for Accessory errors8x.yyyy EIO error 53.x3.zz Printer Dimm Slot 3 errorSolving print-quality problems Print-quality checklistSolving issues with all printed documents Dropouts Light print or fadeToner specks Vertical linesGray background Toner smearLoose toner Misformed characters Repetitive defects on the frontRepetitive defects on the back Curl or waveToner scatter outline SkewWrinkles or creases Random image repetitionIf the problem is not resolved Solving issues with color documents Only black printsColors do not match Missing or incorrect colorColor prints inconsistently Color pages have inconsistent finishMessage Solution Resolving problems that generated messagesSymptom Possible Cause Solution Messages for both Windows and MacintoshResolving problems that did not generate messages Troubleshooting checklistChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Solving common Macintosh problems Symptom Possible Cause Solution Problems in the ChooserPrinting Errors USB Problems Software troubleshootingCleaning the printer To clean the engineCalibrating the printer To calibrate the printer at the printerClick Color Calibration Supplies life To check status and order using the control panelManaging supplies Checking and ordering suppliesTo check and order using HP Web Jetadmin To check and order using the embedded Web serverTo check and order using Printer Status and Alerts Storing suppliesResetting the printer for non-HP supplies HP policy on non-HP suppliesHP fraud hotline Problem solving and maintenance Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum Availability of support and service HP maintenance agreementsOn-site service agreements HP Express Exchange U.S. and Canada only To use HP Express ExchangeRepacking the printer To repack the printerService information form WHO is Returning the EQUIPMENT?Service and support Specificationsinformation and regulatory Electrical specifications Volt models Printer specificationsSupplies specifications HP LaserJetEnvironmental Specifications Recommended Operating Storage Sound Power Declared Per ISOEnvironmental Product Stewardship program Protecting the environmentMaterial restrictions HP LaserJet printing suppliesPaper Returns Non-U.S. returnsSpare parts and supplies availability Material safety data sheetExtended warranty For more informationFCC regulations Regulatory statements Declaration of ConformityLaser safety statement Canadian DOC statementVcci statement Japan Korean EMI statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatPrint media specifications General guidelines Tray specifications Tray 1 specificationsOptional tray 2 specifications Optional tray 3 specificationsSpecifications for quality Paper and print mediaSymptom Problem with paper Solution Guidelines for usagePrinting and storage environment Envelopes Envelope constructionEnvelopes with double side-seams Envelopes with adhesive strips or flapsLabels Grayscale transparenciesWorking with memory and print server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMsGo to Checking Dimm installation on Checking Dimm installation To check Dimm installationTo enable fonts for Windows To enable memory for WindowsTo enable memory for Mac OS Enabling memoryInstalling an HP Jetdirect print server card To install an HP Jetdirect print server cardWorking with memory and print server cards Index Index See also customer support printer drivers Index Index See also lights rear output door Secondary messages See also trays Index Index Page C9706-90932* *C9706-90932
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