HP 2500 manual See Print media specifications on

Page 96

Symptom

Possible Cause

Solution

Pages print, but all colors do not print or the pages are completely blank.

If pages print completely blank, the

Check the file to make sure that it does not contain blank

file might have blank pages.

pages.

 

 

A print cartridge might be low or

Check the printer control panel for a Supplies Status message,

empty.

print a Supplies Status page, or use the embedded Web

 

server to see the levels remaining in the print cartridges.

 

Replace any print cartridges that are low or empty. Messages

 

are not created for non-HP print cartridges.

If you are using non-HP print

Replace one or more of the print cartridges.

cartridges, one or more print

 

cartridges is low or empty. The control

 

panel lights do not indicate low or

 

empty for non-HP print cartridges.

 

The Font DIMM check box might be checked but the font DIMM is not physically installed in the printer. (This issue only applies to printers using an Asian-language font DIMM.)

In the settings for this printer, clear the Font DIMM check box on the Configure tab if no font DIMM is installed in the printer. Select the Font DIMM check box only if the font DIMM is physically installed in the printer. If you think that the font DIMM is installed, make sure that it is installed correctly.

The paper curls when

The paper needs to print to the

Open the rear output door to print to the straight-through paper

exiting the top output bin.

straight-through paper path.

path. Remove each sheet as it exits the printer.

 

 

 

 

The stack was slightly curled when it

Turn the stack over in the tray.

 

was placed in the tray.

 

The paper does not meet specifications.

If you are printing on light media, the Select Light in the Type is field in the printer driver. Type setting may not be correct.

94 Problem solving and maintenance

EN

Image 96
Contents Use Page User guide Copyright and License HP Customer Care Telephone supportOnline and other support Page Contents Managing the printer Index Page Printer basics IntroductionPrinter configurations HP Color LaserJet 2500LHP Color LaserJet HP Color LaserJet 2500nPrinter features Color printingEnhanced memory Printer parts Interface ports Control panel features Understanding Supplies StatusBlack, Cyan, Magenta, and Yellow Supplies Status lights Rotate Carousel buttonCancel Job button Understanding Printer StatusReady light Go light and Go buttonSoftware and supported operating systems Macintosh UNIX, OS/2 LinuxUsing Help Software for WindowsPrinter drivers HP Color LaserJet 2500 ToolboxSoftware for network installations only HP Web JetadminStarting HP Web Jetadmin Embedded Web serverSoftware for Macintosh PPDs Mac OS 8.6 to 9.x and Mac OS X classicPDEs Mac OS How do I gain access to printer features? Software tipsHow do I get the latest printing software? To download driversUninstalling the printing software Uninstalling software for WindowsTo uninstall software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Accessories and ordering information Option Description or use Part numberExtended service packs Printer basics Printing tasks Choosing paper and other print media Printer models come with input trays as specified belowSupported print media for tray Supported print media for optional traySupported sizes Supported typesPurchasing paper and other print media Loading trays Loading trayTo load tray Loading optional tray To load optional trayLoading optional tray Printing a job To print from Windows To print from Macintosh Gaining access to printer driver settings Using the PCL printer-driver Help Windows onlyFeatures in the printer driver Selecting a SourceSelecting a Type or Size Setting a custom paper size Changing color settingsCreating and using watermarks Creating and using Quick Sets Printing multiple pages on one sheet of paper N-up printingReducing or enlarging Restoring default printer-driver settings Printing on different paper for the firstChoosing an output location Printing on special print media Printing on envelopesTo print on envelopes Printing on labels More detailsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms Printing on both sides duplexing manually To duplex manuallyCanceling a print job Using color HP ImageREtAutomatic versus Manual color adjustment HP ColorSmartManaging color options Print in GrayscaleManual Options Halftone optionsRGB Color Matching colors Printing in four-colors CmykPrinting tasks Managing the printer Configuration Special pagesDemo Supplies Status HP Color LaserJet 2500 Toolbox To view HP Color LaserJet 2500 ToolboxDevice tab Troubleshooting tab Using the embedded Web server To open the embedded Web serverInformation tab Networking tab Other linksUsing Printer Status and Alerts To choose which status messages appearTo view status messages and information Managing the printer 4Problem solving and maintenance Where to look for jams Clearing jamsTo clear jams from inside the printer Described in To clear jams from output areas onTo clear jams from input areas Jams from inside the printer onTo clear jams from output areas Page Resolving control panel messages OffOn BlinkingSupplies Status lights Black print cartridge is empty or missing Cyan print cartridge is empty or missingMagenta print cartridge is empty or missing Yellow print cartridge is empty or missingBlack print cartridge is a non-HP print cartridge Cyan print cartridge is a non-HP print cartridgeMagenta print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgePrinter Status lights StartupReady ProcessingAccessory error Service errorInsufficient Memory error Unexpected Size error or 41.x Printer errorBad Transmission error Secondary light patterns for Printer Status lightsBuffer Overflow error Data Received errorGeneral Continuable error Permanent Storage errorSecondary light patterns for Accessory errors 8x.yyyy EIO error53.x2.zz Printer Dimm Slot 2 error 53.x3.zz Printer Dimm Slot 3 errorSolving print-quality problems Print-quality checklistSolving issues with all printed documents Light print or fade Toner specksDropouts Vertical linesGray background Toner smearLoose toner Repetitive defects on the front Repetitive defects on the backMisformed characters Curl or waveSkew Wrinkles or creasesToner scatter outline Random image repetitionIf the problem is not resolved Solving issues with color documents Only black printsMissing or incorrect color Color prints inconsistentlyColors do not match Color pages have inconsistent finishResolving problems that generated messages Symptom Possible Cause SolutionMessage Solution Messages for both Windows and MacintoshResolving problems that did not generate messages Troubleshooting checklistChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Solving common Macintosh problems Symptom Possible Cause Solution Problems in the ChooserPrinting Errors USB Problems Software troubleshootingCleaning the printer To clean the engineCalibrating the printer To calibrate the printer at the printerClick Color Calibration To check status and order using the control panel Managing suppliesSupplies life Checking and ordering suppliesTo check and order using the embedded Web server To check and order using Printer Status and AlertsTo check and order using HP Web Jetadmin Storing suppliesResetting the printer for non-HP supplies HP policy on non-HP suppliesHP fraud hotline Problem solving and maintenance Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum Availability of support and service HP maintenance agreementsOn-site service agreements HP Express Exchange U.S. and Canada only To use HP Express ExchangeRepacking the printer To repack the printerService information form WHO is Returning the EQUIPMENT?Service and support Specificationsinformation and regulatory Printer specifications Supplies specificationsElectrical specifications Volt models HP LaserJetEnvironmental Specifications Recommended Operating Storage Sound Power Declared Per ISOEnvironmental Product Stewardship program Protecting the environmentHP LaserJet printing supplies PaperMaterial restrictions Returns Non-U.S. returnsMaterial safety data sheet Extended warrantySpare parts and supplies availability For more informationFCC regulations Regulatory statements Declaration of ConformityLaser safety statement Canadian DOC statementVcci statement Japan Korean EMI statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatPrint media specifications General guidelines Tray specifications Tray 1 specificationsOptional tray 2 specifications Optional tray 3 specificationsSpecifications for quality Paper and print mediaSymptom Problem with paper Solution Guidelines for usagePrinting and storage environment Envelopes Envelope constructionEnvelopes with double side-seams Envelopes with adhesive strips or flapsLabels Grayscale transparenciesWorking with memory and print server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMsGo to Checking Dimm installation on Checking Dimm installation To check Dimm installationTo enable memory for Windows To enable memory for Mac OSTo enable fonts for Windows Enabling memoryInstalling an HP Jetdirect print server card To install an HP Jetdirect print server cardWorking with memory and print server cards Index Index See also customer support printer drivers Index Index See also lights rear output door Secondary messages See also trays Index Index Page C9706-90932* *C9706-90932
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