Symptom | Possible Cause | Solution |
Pages print, but all colors do not print or the pages are completely blank.
If pages print completely blank, the | Check the file to make sure that it does not contain blank |
file might have blank pages. | pages. |
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A print cartridge might be low or | Check the printer control panel for a Supplies Status message, |
empty. | print a Supplies Status page, or use the embedded Web |
| server to see the levels remaining in the print cartridges. |
| Replace any print cartridges that are low or empty. Messages |
| are not created for |
If you are using | Replace one or more of the print cartridges. |
cartridges, one or more print |
|
cartridges is low or empty. The control |
|
panel lights do not indicate low or |
|
empty for |
|
The Font DIMM check box might be checked but the font DIMM is not physically installed in the printer. (This issue only applies to printers using an
In the settings for this printer, clear the Font DIMM check box on the Configure tab if no font DIMM is installed in the printer. Select the Font DIMM check box only if the font DIMM is physically installed in the printer. If you think that the font DIMM is installed, make sure that it is installed correctly.
The paper curls when | The paper needs to print to the | Open the rear output door to print to the |
exiting the top output bin. | path. Remove each sheet as it exits the printer. | |
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| The stack was slightly curled when it | Turn the stack over in the tray. |
| was placed in the tray. |
|
The paper does not meet specifications.
If you are printing on light media, the Select Light in the Type is field in the printer driver. Type setting may not be correct.
94 Problem solving and maintenance | EN |