HP 2500 manual Resolving problems that generated messages, Messages for both Windows and Macintosh

Resolving problems that generated messages

This section helps resolve problems that generated messages on the computer.

Messages for both Windows and Macintosh

This section lists some common errors that only provide a simple message but no information for resolving the error. Errors that you see in Printer Status and Alerts, the HP Color LaserJet 2500 Toolbox, or the embedded Web server provide their own instructions for resolving the error. For other errors generated by your operating system, see the documentation for the operating system or computer.

Symptom	Possible Cause	Solution
Limit Check Error	The print job is too complex.		You might need to reduce the complexity of the page or
			install more memory.
			Use one of the other printer drivers.
		￿Send the print job in smaller pieces or in fewer numbers of
		￿	pages.
	Messages for Windows only
Message	Solution

“Error Writing to LPTx” in Windows 95, 98, or Me.

Make sure that there is paper in the tray.

Make sure the cables are connected correctly, the printer is on, and the Ready light is on.

Ensure that the printer is not connected using both a USB and a parallel cable.

￿Print a Demo page from the HP Color LaserJet 2500 Toolbox to ensure that the computer can communicate with the printer.

	￿	On the Start menu, point to Settings and click Printers. Right-click the HP Color LaserJet
		2500 driver and select Properties. Click Details and then click Port Settings. Clear the
		Check Port State before Printing check box and click OK. Click Spool Settings, select
		Print Directly to Printer, and click OK.
		Try printing again.
“General Protection Fault”		Restart the computer and try again.
“Exception OE”	￿Clear the contents of the computer Temp folder, which is generally located in C:\Windows
“Spool32”	￿	(95, 98, and Me) or C:\Winnt (NT 4.0, 2000, XP).
“Illegal Operation”
Other Windows messages	See Microsoft Windows 95, 98, 2000, NT 4.0, Me, or XP documentation that came with the
	operating system or computer for information.

EN Chapter 4 Problem solving and maintenance 89