HP 2500 manual Symptom Possible Cause Solution

Page 97

Symptom

Possible Cause

Solution

The printer prints, but the text is wrong, garbled, or incomplete.

The interface cable is loose or	Disconnect the printer cable and reconnect it. Try a print job
defective.	you know works. If possible, attach the cable and printer to
	another computer and try a print job that you know works.
	Finally, try a new cable.

The printer is on a network or sharing	Disconnect the printer from the network and attach it directly to
device and is not receiving a clear	a computer with a parallel or USB cable. Print a job that you
signal.	know works.

The wrong driver was selected in the	In the Print or Printer Setup dialog box, make sure that the
software.	HP Color LaserJet 2500 is selected as the printer.

The printer driver is malfunctioning.	Print a page from the HP Color LaserJet 2500 Toolbox. If the
	page prints, then the problem is with the printer driver.
	Uninstall and reinstall the printer driver.

The program is malfunctioning.	Try printing a job from another program.

If the printer is connected to a computer, the operating system is malfunctioning.

Check the operating system. If you do not know how to use the method below, see the documentation that came with the computer.

Restart the computer. When it beeps during startup, press F5 and select Command Prompt Only. At the C:\ prompt on the computer, type Dir>LPT1 and then press ENTER. (This assumes the printer is connected to LPT1.) If the Go light

comes on at the printer, press (GO) to print and eject the page. If the page prints correctly, then the operating system is malfunctioning.

The font DIMM check box might be	If the font DIMM is not installed in the printer, open the
selected but the font DIMM might not	printer driver and on the Configure tab, clear the font
be physically installed in the printer.	DIMM check box.
(This issue only applies to printers	If a font DIMM is installed, leave the check box selected,
with an Asian-language font DIMM	but ensure that the actual font DIMM is installed correctly
installed.)
	in the printer.

EN	Chapter 4 Problem solving and maintenance 95

Image 97

Contents Use Page User guide Copyright and License Telephone support HP Customer CareOnline and other support Page Contents Managing the printer Index Page Introduction Printer basicsHP Color LaserJet 2500L Printer configurationsHP Color LaserJet HP Color LaserJet 2500nColor printing Printer featuresEnhanced memory Printer parts Interface ports Understanding Supplies Status Control panel featuresBlack, Cyan, Magenta, and Yellow Supplies Status lights Rotate Carousel buttonUnderstanding Printer Status Cancel Job buttonReady light Go light and Go buttonMacintosh UNIX, OS/2 Linux Software and supported operating systemsSoftware for Windows Using HelpPrinter drivers HP Color LaserJet 2500 ToolboxHP Web Jetadmin Software for network installations onlyStarting HP Web Jetadmin Embedded Web serverPPDs Mac OS 8.6 to 9.x and Mac OS X classic Software for MacintoshPDEs Mac OS Software tips How do I gain access to printer features?How do I get the latest printing software? To download driversUninstalling software for Windows Uninstalling the printing softwareTo uninstall software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Option Description or use Part number Accessories and ordering informationExtended service packs Printer basics Printing tasks Printer models come with input trays as specified below Choosing paper and other print mediaSupported print media for optional tray Supported print media for traySupported sizes Supported typesPurchasing paper and other print media Loading tray Loading traysTo load tray To load optional tray Loading optional trayLoading optional tray Printing a job To print from Windows To print from Macintosh Using the PCL printer-driver Help Windows only Gaining access to printer driver settingsSelecting a Source Features in the printer driverSelecting a Type or Size Changing color settings Setting a custom paper sizeCreating and using watermarks Printing multiple pages on one sheet of paper N-up printing Creating and using Quick SetsReducing or enlarging Printing on different paper for the first Restoring default printer-driver settingsChoosing an output location Printing on envelopes Printing on special print mediaTo print on envelopes More details Printing on labelsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms To duplex manually Printing on both sides duplexing manuallyCanceling a print job HP ImageREt Using colorHP ColorSmart Automatic versus Manual color adjustmentManaging color options Print in GrayscaleHalftone options Manual OptionsRGB Color Printing in four-colors Cmyk Matching colorsPrinting tasks Managing the printer Special pages ConfigurationDemo Supplies Status To view HP Color LaserJet 2500 Toolbox HP Color LaserJet 2500 ToolboxDevice tab Troubleshooting tab To open the embedded Web server Using the embedded Web serverInformation tab Other links Networking tabTo choose which status messages appear Using Printer Status and AlertsTo view status messages and information Managing the printer 4Problem solving and maintenance Clearing jams Where to look for jamsDescribed in To clear jams from output areas on To clear jams from inside the printerJams from inside the printer on To clear jams from input areasTo clear jams from output areas Page OffOn Blinking Resolving control panel messagesSupplies Status lights Cyan print cartridge is empty or missing Black print cartridge is empty or missingMagenta print cartridge is empty or missing Yellow print cartridge is empty or missingCyan print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeMagenta print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgeStartup Printer Status lightsReady ProcessingService error Accessory errorUnexpected Size error or 41.x Printer error Insufficient Memory errorBad Transmission error Secondary light patterns for Printer Status lightsData Received error Buffer Overflow errorGeneral Continuable error Permanent Storage error8x.yyyy EIO error Secondary light patterns for Accessory errors53.x2.zz Printer Dimm Slot 2 error 53.x3.zz Printer Dimm Slot 3 errorPrint-quality checklist Solving print-quality problemsSolving issues with all printed documents Toner specks Light print or fadeDropouts Vertical linesToner smear Gray backgroundLoose toner Repetitive defects on the back Repetitive defects on the frontMisformed characters Curl or waveWrinkles or creases SkewToner scatter outline Random image repetitionIf the problem is not resolved Only black prints Solving issues with color documentsColor prints inconsistently Missing or incorrect colorColors do not match Color pages have inconsistent finishSymptom Possible Cause Solution Resolving problems that generated messagesMessage Solution Messages for both Windows and MacintoshTroubleshooting checklist Resolving problems that did not generate messagesChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Symptom Possible Cause Solution Problems in the Chooser Solving common Macintosh problemsPrinting Errors Software troubleshooting USB ProblemsTo clean the engine Cleaning the printerTo calibrate the printer at the printer Calibrating the printerClick Color Calibration Managing supplies To check status and order using the control panelSupplies life Checking and ordering suppliesTo check and order using Printer Status and Alerts To check and order using the embedded Web serverTo check and order using HP Web Jetadmin Storing suppliesHP policy on non-HP supplies Resetting the printer for non-HP suppliesHP fraud hotline Problem solving and maintenance Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum HP maintenance agreements Availability of support and serviceOn-site service agreements To use HP Express Exchange HP Express Exchange U.S. and Canada onlyTo repack the printer Repacking the printerWHO is Returning the EQUIPMENT? Service information formService and support Specificationsinformation and regulatory Supplies specifications Printer specificationsElectrical specifications Volt models HP LaserJetSound Power Declared Per ISO Environmental Specifications Recommended Operating StorageProtecting the environment Environmental Product Stewardship programPaper HP LaserJet printing suppliesMaterial restrictions Returns Non-U.S. returnsExtended warranty Material safety data sheetSpare parts and supplies availability For more informationFCC regulations Declaration of Conformity Regulatory statementsCanadian DOC statement Laser safety statementVcci statement Japan Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementPrint media specifications General guidelines Tray 1 specifications Tray specificationsOptional tray 3 specifications Optional tray 2 specificationsPaper and print media Specifications for qualityGuidelines for usage Symptom Problem with paper SolutionPrinting and storage environment Envelope construction EnvelopesEnvelopes with adhesive strips or flaps Envelopes with double side-seamsGrayscale transparencies LabelsWorking with memory and print server cards Printer memory To install memory and font DIMMs Installing memory and font DIMMsGo to Checking Dimm installation on To check Dimm installation Checking Dimm installationTo enable memory for Mac OS To enable memory for WindowsTo enable fonts for Windows Enabling memoryTo install an HP Jetdirect print server card Installing an HP Jetdirect print server cardWorking with memory and print server cards Index Index See also customer support printer drivers Index Index See also lights rear output door Secondary messages See also trays Index Index Page C9706-90932* *C9706-90932

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