HP 400 manual Non-U.S. Service Support Contracts, HP Express Exchange Service, HP Support Pack

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U.S. Service Support Contracts

HP Express Exchange Service

Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day.

HP Express Exchange provides next day exchange service (same as HP SupportPack) but is based on a per incident of repair rather than throughout the warranty period. This service does not need to be purchased within 30 days of the printer purchase date.

To order the HP Express Exchange Service, call toll-free at (916) 785-1200 from Monday to Friday, 6 am to 5 pm Pacific Standard Time.

HP Support Pack

HP SupportPack enhances the service offering by upgrading warranty repair service to a next day express exchange service and extends the warranty period from one year to three years. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. HP SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard. Customers must purchase this service enhancement within 30 days of purchasing the printer. Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In-Touch newsletter.

HP Customer Return Repair Service

If down time is less critical, the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in Corvallis, Oregon. HP will repair the product within two working days from receipt and return via surface transportation. Service Authorized Resellers can call (916) 785- 1200. Sales Authorized Resellers can call (800) 544-9976.

To order the HP Customer Return Repair Service for customers with non-critical applications, call toll- free (208) 323-2551.

Non-U.S. Service Support Contracts

HP Support Pack

HP Support Pack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides customers with a cost- effective and timely way to achieve quality support. HP Support Pack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard. Additional information on HP Support Pack and the prices for the service upgrade is available through HPNN.

For other service and support contracts, contact the HP Sales and Support Office for that country.

Service and Support Information 6-3

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Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Trademark Credits Publication HistoryIii Conventions About This Guide Page Contents Operation and Usage Contents-2Printer Drivers Problem Resolution Contents-3Chapter Service and Support Information HP PCL Printer Commands and Control CodesContents-4 Appendix aChapter Installation and Configuration List of Tables-1Chapter Problem Resolution Chapter Operation and UsageChapter Printer Driver Information List of Tables-2Chapter Contents Product InformationModel Numbers and Product Positioning Support ToolsProduct Positioning HP DeskJet 400 PrinterHP DeskJet 400 Printer Features and Benefits Features and BenefitsConfidence in software compatibility Presentation quality color output capability using DriverTransparency support black and color HP Premium PaperViews HP DeskJet 400 PrinterHP DeskJet 400 Printer Options Region Printer OptionsIntercon Power Adapters Power Adapter Part NumbersPlug Type Chile Latin America 9100-5346 Supplies and Accessories HP DeskJet 400 Printer Supplies and Accessories Part NumberUser Documentation HP DeskJetInternal Fonts Internal Portrait FontsPortrait Fonts Internal Landscape FontsPerformance Specifications SpecificationsCategory Specification Printer usage 10. Reliability Specifications Category20,000 hours Mechanism life 25,000 pages 13. Physical Specifications Approximate Printer with the paper tray closedWidth Height14. Packaging Dimensions Specifications Length Width Height15. Environmental Specifications Category 46 dBASafety Certification 16. Product Safety SpecificationsEMI Certification 17. Paper Handling Specifications Media size Letter Mm 297 mm Legal Executive 25 in .5Mm 257 mm US No envelope 12 in .5 DL envelope Mm 110 mmPrintable Area Portrait Orientation Printable Area Landscape Orientation Product Information18. Printable Area1,2 Portrait Mode Left Margin Right Margin19. Hewlett-Packard Print Cartridge Specifications Category Product Information Installation and Configuration Installation and ConfigurationCentronics Parallel Interface Cable Items IncludedColor Kit Connecting Power to the Printer Connecting the Printer to a Power AdapterCentronics Parallel Interface Pinout Information DescriptionInstallation and Configuration Mode LPT1 RETRY=R For DOS 5.0 and DOS 6, sendInstalling Windows Printer Drivers Installing the Printer Driver for Microsoft Windows UsersConfiguring the Printer Setting up the PrinterConfiguration Options with the DJPMenu Configuration Utility Character Set Country Defaults Available in DJPMenuNorway Installation and Configuration Operation and Usage Printer Buttons and Lights Loading MediaDescription of Printer Buttons and Lights Icon Button or Light DescriptionNormal Printing from the Paper Tray Manual Single Load Invoke the print command from your computerOr thick paper Transparencies Into the paper trayPrinting on letterhead Printing on envelopes, labels orInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Print cartridge troubleshooting information MaintenanceMaintaining Print Cartridges Maintaining the Printer Print Cartridge TipsThermal Inkjet II Technology Thermal Inkjet II Technology Operation and UsageOperation and Usage Printer Drivers Windows Printer Drivers ChapterPrinter Driver Features and Capabilities Memory Free Disk SpaceSoftware CompatibilityCommon Windows Problems Solution Not install through the Control PanelPrinter Setup menu Printer wont print from WindowsIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page Printing Problems HP DeskJet 400 Printing Problems Probable Cause SolutionPrinter Light Indications Path Printer for replacement of the Oops flagOops is defective Turn the printer off and then back on Solving Carriage Stall ConditionsPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations Printer Settings in chapter Media loading from the paper traySheets into the in tray An empty in tray as a single stackClearing Paper Jams Close the printer door. Load paper and turn on the printerPaper path Obstructions blockPrinter, return the printer for repair Avoiding Print Skew Paper on top of paper already in the in trayLoad a stack of paper in the in tray. Use paper with Squareness that is within tolerance Left margin downPrint skew on If AB, use the equation A-B/CTroubleshooting Communication Problems Printer CommunicatesYes without the sharing Device?Cable Short Print Cartridge Life Troubleshooting Print CartridgesPrint Cartridge Overusing the cleaning routine Container provided with the optional Color KitEstimate of the number of pages Actually printed was inaccurateIdentifying the Print Cartridge Expiration Date Replace the print cartridge. See table10. Print Cartridge Expired? Print Cartridge Life Specifications AgeExplanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Cleaning the Electrical Contacts Clearing Clogged Print Cartridge NozzlesTroubleshooting Print Quality Solving Black Print Quality ProblemsSolving Color Print Quality Problems 11. Solving Black Print Quality ProblemsBlack printing is fading Print cartridgeTry printing the sheet again using manual feed Quality in the Printer Setup dialog boxBox of the Printer Setup menu SolutionsOutput where you Cartridge and print Expected color Color fades onPrintouts have black Dialog boxPrintouts Missing Rows of Dots Printouts Missing DotsProblem Resolution Solution Implementation 13. Avoiding WaitbandingProblem Resolution Service and Support Information Service and Support InformationWarranty Information Service Support Contracts Non-U.S. Service Support ContractsHP Express Exchange Service HP Customer Return Repair ServiceReturning a Printer for Service U.SNot exhibit a print cartridge-related problem Elsewhere in the WorldInclude the one relevant accessory Obtaining Printer Drivers Service and Support ResourcesObtaining Support Information Resource Information Service Hours Support HP Customer Information CenterPostsales Information HP Audio TipsResource Information Service Support Items Available HP DistributionCenter HP CustomerPrint Quality Problems Media Advance/Eject ProblemsPrinter Repair Feedback Information Noise Problems Cosmetic ProblemsPrint Cartridge Problems Accessory ProblemsUndefined Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet Printer Control Commands HP PCL Printer Command SummaryHP PCL Printer Commands and Control Codes A-1 Control Commands Paper Size †Font Selection Commands HP PCL Printer Commands and Control Codes A-3Secondary Font HP PCL Printer Commands and Control Codes A-5 Control CodesHP PCL Printer Commands and Control Codes Index Index-1Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 RAMIndex-9 Index-10
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