HP manual HP DeskJet 400 Printer Repair Sheet

Page 109

HP DeskJet 400 Printer Repair Sheet

Company Information

Company ________________________________________________________________________________

Address ________________________________________________________________________________

________________________________________________________________________________

Phone ________________________________________________________________________________

Your Name _______________________________________________________________________________

Printer Information

Serial number ____________________________________________________________________________

Date of purchase _________________________________________________________________________

Date that you are sending the printer ________________________________________________________

Printer error code (see table 6-3) ____________________________________________________________

Failure is _____________ intermittent, occasional ❑ intermittent, frequent ❑ continuous ❑

Brand and model of your computer __________________________________________________________

Version of software you are using ___________________________________________________________

The driver you are using ___________________________________________________________________

Other Information About the Problem

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

Actions Taken to Resolve the Problem and the Results

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

Included Information

Check any of the following boxes for additional troubleshooting information.

❑Sample printout included

❑Printer self-test included

❑Unable to print the printer self-test

1/08/95

6-12 Service and Support Information

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Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Trademark Credits Publication HistoryIii Conventions About This Guide Page Contents Operation and Usage Contents-2Printer Drivers Contents-3 Problem ResolutionHP PCL Printer Commands and Control Codes Chapter Service and Support InformationContents-4 Appendix aList of Tables-1 Chapter Installation and ConfigurationChapter Operation and Usage Chapter Problem ResolutionChapter Printer Driver Information List of Tables-2Product Information Chapter ContentsSupport Tools Model Numbers and Product PositioningProduct Positioning HP DeskJet 400 PrinterHP DeskJet 400 Printer Features and Benefits Features and BenefitsConfidence in software compatibility Driver Presentation quality color output capability usingTransparency support black and color HP Premium PaperHP DeskJet 400 Printer ViewsHP DeskJet 400 Printer Options Region Printer OptionsIntercon Power Adapters Power Adapter Part NumbersPlug Type Chile Latin America 9100-5346 HP DeskJet 400 Printer Supplies and Accessories Part Number Supplies and AccessoriesHP DeskJet User DocumentationInternal Portrait Fonts Internal FontsPortrait Fonts Internal Landscape FontsPerformance Specifications SpecificationsCategory Specification Printer usage 10. Reliability Specifications Category20,000 hours Mechanism life 25,000 pages Printer with the paper tray closed 13. Physical Specifications ApproximateWidth HeightLength Width Height 14. Packaging Dimensions Specifications46 dBA 15. Environmental Specifications CategorySafety Certification 16. Product Safety SpecificationsEMI Certification Media size Letter Mm 297 mm Legal Executive 25 in .5 17. Paper Handling SpecificationsMm 257 mm US No envelope 12 in .5 DL envelope Mm 110 mmPrintable Area Landscape Orientation Product Information Printable Area Portrait OrientationLeft Margin Right Margin 18. Printable Area1,2 Portrait Mode19. Hewlett-Packard Print Cartridge Specifications Category Product Information Installation and Configuration Installation and ConfigurationCentronics Parallel Interface Cable Items IncludedColor Kit Connecting the Printer to a Power Adapter Connecting Power to the PrinterDescription Centronics Parallel Interface Pinout InformationInstallation and Configuration For DOS 5.0 and DOS 6, send Mode LPT1 RETRY=RInstalling the Printer Driver for Microsoft Windows Users Installing Windows Printer DriversConfiguring the Printer Setting up the PrinterConfiguration Options with the DJPMenu Configuration Utility Character Set Country Defaults Available in DJPMenuNorway Installation and Configuration Operation and Usage Loading Media Printer Buttons and LightsDescription of Printer Buttons and Lights Icon Button or Light DescriptionNormal Printing from the Paper Tray Manual Single Load Invoke the print command from your computerOr thick paper Into the paper tray TransparenciesPrinting on letterhead Printing on envelopes, labels orInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Print cartridge troubleshooting information MaintenanceMaintaining Print Cartridges Print Cartridge Tips Maintaining the PrinterThermal Inkjet II Technology Operation and Usage Thermal Inkjet II TechnologyOperation and Usage Printer Drivers Chapter Windows Printer DriversPrinter Driver Features and Capabilities Free Disk Space MemorySoftware CompatibilityNot install through the Control Panel Common Windows Problems SolutionPrinter Setup menu Printer wont print from WindowsIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page HP DeskJet 400 Printing Problems Probable Cause Solution Printing ProblemsPrinter Light Indications Path Printer for replacement of the Oops flagOops is defective Turn the printer off and then back on Solving Carriage Stall ConditionsPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations Media loading from the paper tray Printer Settings in chapterSheets into the in tray An empty in tray as a single stackClose the printer door. Load paper and turn on the printer Clearing Paper JamsPaper path Obstructions blockPrinter, return the printer for repair Paper on top of paper already in the in tray Avoiding Print SkewSquareness that is within tolerance Left margin down Load a stack of paper in the in tray. Use paper withPrint skew on If AB, use the equation A-B/CPrinter CommunicatesYes without the sharing Device? Troubleshooting Communication ProblemsCable Short Print Cartridge Life Troubleshooting Print CartridgesPrint Cartridge Container provided with the optional Color Kit Overusing the cleaning routineEstimate of the number of pages Actually printed was inaccurateReplace the print cartridge. See table Identifying the Print Cartridge Expiration Date10. Print Cartridge Expired? Print Cartridge Life Specifications AgeExplanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Clearing Clogged Print Cartridge Nozzles Cleaning the Electrical ContactsSolving Black Print Quality Problems Troubleshooting Print Quality11. Solving Black Print Quality Problems Solving Color Print Quality ProblemsBlack printing is fading Print cartridgeQuality in the Printer Setup dialog box Try printing the sheet again using manual feedBox of the Printer Setup menu SolutionsColor fades on Output where you Cartridge and print Expected colorPrintouts have black Dialog boxPrintouts Missing Dots Printouts Missing Rows of DotsProblem Resolution 13. Avoiding Waitbanding Solution ImplementationProblem Resolution Service and Support Information Service and Support InformationWarranty Information Non-U.S. Service Support Contracts Service Support ContractsHP Express Exchange Service HP Customer Return Repair ServiceU.S Returning a Printer for ServiceNot exhibit a print cartridge-related problem Elsewhere in the WorldInclude the one relevant accessory Obtaining Printer Drivers Service and Support ResourcesObtaining Support Information HP Customer Information Center Resource Information Service Hours SupportPostsales Information HP Audio TipsHP Distribution Resource Information Service Support Items AvailableCenter HP Customer Print Quality Problems Media Advance/Eject Problems Printer Repair Feedback Information Cosmetic Problems Noise ProblemsPrint Cartridge Problems Accessory ProblemsUndefined Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet Printer Control Commands HP PCL Printer Command SummaryHP PCL Printer Commands and Control Codes A-1 Paper Size † Control CommandsHP PCL Printer Commands and Control Codes A-3 Font Selection CommandsSecondary Font Control Codes HP PCL Printer Commands and Control Codes A-5HP PCL Printer Commands and Control Codes Index-1 IndexIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 RAM Index-8Index-9 Index-10
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