HP 400 manual Service and Support Information

Page 98

6

Service and Support Information

Chapter Contents

Section Title				Page
Warranty Information	.	.	.	6-2
U.S. Service Support Contracts	.	.	.	6-3
HP Express Exchange Service	.	.	.	6-3
HP SupportPack	.	.	.	6-3
HP Customer Return Repair Service	.	.	.	6-3
Non-U.S. Service Support Contracts	.	.	.	6-3
HP SupportPack	.	.	.	6-3
Returning a Printer for Service	.	.	.	6-4
In the U.S	.	.	.	6-4
In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden,
Denmark, Finland, and the Netherlands	.	.	.	6-5
Elsewhere in the World	.	.	.	6-5
Service and Support Resources	.	.	.	6-6
Obtaining Printer Drivers	.	.	.	6-6
Obtaining Support Information	.	.	.	6-6
Additional Resource Information	.	.	.	6-7
Printer Repair Feedback Information	.	.	.	6-9
HP DeskJet 400 Printer Repair Sheet	.	.	.6-12

Service and Support Information 6-1

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Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Iii Publication HistoryTrademark Credits Conventions About This Guide Page Contents Printer Drivers Contents-2Operation and Usage Problem Resolution Contents-3Contents-4 Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Appendix aChapter Installation and Configuration List of Tables-1Chapter Printer Driver Information Chapter Problem ResolutionChapter Operation and Usage List of Tables-2Chapter Contents Product InformationProduct Positioning Model Numbers and Product PositioningSupport Tools HP DeskJet 400 PrinterConﬁdence in software compatibility Features and BeneﬁtsHP DeskJet 400 Printer Features and Beneﬁts Transparency support black and color Presentation quality color output capability usingDriver HP Premium PaperViews HP DeskJet 400 PrinterIntercon Printer OptionsHP DeskJet 400 Printer Options Region Plug Type Power Adapter Part NumbersPower Adapters Chile Latin America 9100-5346 Supplies and Accessories HP DeskJet 400 Printer Supplies and Accessories Part NumberUser Documentation HP DeskJetPortrait Fonts Internal FontsInternal Portrait Fonts Internal Landscape FontsCategory Speciﬁcation SpeciﬁcationsPerformance Speciﬁcations 20,000 hours Mechanism life 25,000 pages 10. Reliability Speciﬁcations CategoryPrinter usage Width 13. Physical Speciﬁcations ApproximatePrinter with the paper tray closed Height14. Packaging Dimensions Speciﬁcations Length Width Height15. Environmental Speciﬁcations Category 46 dBAEMI Certiﬁcation 16. Product Safety SpeciﬁcationsSafety Certiﬁcation Mm 257 mm 17. Paper Handling SpeciﬁcationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 US No envelope 12 in .5 DL envelope Mm 110 mmPrintable Area Portrait Orientation Printable Area Landscape Orientation Product Information18. Printable Area1,2 Portrait Mode Left Margin Right Margin19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and ConﬁgurationColor Kit Items IncludedCentronics Parallel Interface Cable Connecting Power to the Printer Connecting the Printer to a Power AdapterCentronics Parallel Interface Pinout Information DescriptionInstallation and Conﬁguration Mode LPT1 RETRY=R For DOS 5.0 and DOS 6, sendInstalling Windows Printer Drivers Installing the Printer Driver for Microsoft Windows UsersConﬁguration Options with the DJPMenu Conﬁguration Utility Setting up the PrinterConﬁguring the Printer Norway Country Defaults Available in DJPMenuCharacter Set Installation and Conﬁguration Operation and Usage Description of Printer Buttons and Lights Printer Buttons and LightsLoading Media Icon Button or Light DescriptionNormal Printing from the Paper Tray Or thick paper Invoke the print command from your computerManual Single Load Printing on letterhead TransparenciesInto the paper tray Printing on envelopes, labels orInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintaining Print Cartridges MaintenancePrint cartridge troubleshooting information Maintaining the Printer Print Cartridge TipsThermal Inkjet II Technology Thermal Inkjet II Technology Operation and UsageOperation and Usage Printer Drivers Windows Printer Drivers ChapterPrinter Driver Features and Capabilities Software MemoryFree Disk Space CompatibilityPrinter Setup menu Common Windows Problems SolutionNot install through the Control Panel Printer wont print from WindowsIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page Printing Problems HP DeskJet 400 Printing Problems Probable Cause SolutionPrinter Light Indications Oops is defective Printer for replacement of the Oops ﬂagPath Print cartridge cradl e are in the home position right Solving Carriage Stall ConditionsTurn the printer off and then back on Problem Resolution Troubleshooting Paper Feed Operations Sheets into the in tray Printer Settings in chapterMedia loading from the paper tray An empty in tray as a single stackClearing Paper Jams Close the printer door. Load paper and turn on the printerPrinter, return the printer for repair Obstructions blockPaper path Avoiding Print Skew Paper on top of paper already in the in trayPrint skew on Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down If AB, use the equation A-B/CTroubleshooting Communication Problems Printer CommunicatesYes without the sharing Device?Cable Print Cartridge Troubleshooting Print CartridgesShort Print Cartridge Life Estimate of the number of pages Overusing the cleaning routineContainer provided with the optional Color Kit Actually printed was inaccurateIdentifying the Print Cartridge Expiration Date Replace the print cartridge. See tableExplanation Print Cartridge Life Speciﬁcations Age10. Print Cartridge Expired? Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Cleaning the Electrical Contacts Clearing Clogged Print Cartridge NozzlesTroubleshooting Print Quality Solving Black Print Quality ProblemsBlack printing is fading Solving Color Print Quality Problems11. Solving Black Print Quality Problems Print cartridgeBox of the Printer Setup menu Try printing the sheet again using manual feedQuality in the Printer Setup dialog box SolutionsPrintouts have black Output where you Cartridge and print Expected colorColor fades on Dialog boxPrintouts Missing Rows of Dots Printouts Missing DotsProblem Resolution Solution Implementation 13. Avoiding WaitbandingProblem Resolution Service and Support Information Service and Support InformationWarranty Information HP Express Exchange Service Service Support ContractsNon-U.S. Service Support Contracts HP Customer Return Repair ServiceReturning a Printer for Service U.SInclude the one relevant accessory Elsewhere in the WorldNot exhibit a print cartridge-related problem Obtaining Support Information Service and Support ResourcesObtaining Printer Drivers Postsales Information Resource Information Service Hours SupportHP Customer Information Center HP Audio TipsCenter Resource Information Service Support Items AvailableHP Distribution HP CustomerPrinter Repair Feedback Information Media Advance/Eject ProblemsPrint Quality Problems Print Cartridge Problems Noise ProblemsCosmetic Problems Accessory ProblemsUndeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Commands and Control Codes A-1 HP PCL Printer Command SummaryPrinter Control Commands Control Commands Paper Size †Font Selection Commands HP PCL Printer Commands and Control Codes A-3Secondary Font HP PCL Printer Commands and Control Codes A-5 Control CodesHP PCL Printer Commands and Control Codes Index Index-1Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 RAMIndex-9 Index-10

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