HP 400 manual Troubleshooting Paper Feed Operations

Page 75

Troubleshooting Paper Feed Operations

 

 

Table 5-5. Media Related Problems

 

 

 

Problem or Indication

 

Possible Causes and Solutions

 

 

 

If you are using manual feed

 

 

 

 

Print is skewed or slanted

See “Avoiding Print Skew” in this chapter.

 

 

Printer does not pick up sheets

1. Wait for the printer paper feed rollers to stop turning. Then insert the media in the

fed by hand

 

paper feed slot again.

 

2.

Make sure that the sheet you are feeding is aligned with the molded line in the

 

 

paper feed slot. Hold the sheet squarely in position until the printer pulls it in.

 

3.

Make sure that you have selected the manual feed option in your software. If the

 

 

software does not allow you to specify the media source, use Menu mode or the

 

 

DJPMenu configuration utility to select the Manual Feed printer setting. See

 

 

“Changing the Printer Settings” in chapter 2.

 

4.

Make sure that the media you are feeding is not torn or dusty and that its edges are

 

 

not curled.

 

5.

Open the printer door and switch the envelope lever to Envelope if you are printing

 

 

envelopes, labels or thick paper. Remember to switch the Envelope lever back to

 

 

paper.

 

 

Sheets do not eject from the printer

1. Press and hold the Paper Feed button to eject the pages.

 

2.

If the computer was turned off during printing, turn it on again. The page will then

 

 

be ejected.

 

 

Paper Feed light is blinking

The printer is out of paper. Feed a sheet into the paper feed slot and press the Paper

 

Feed button to continue printing.

 

 

 

5-12 Problem Resolution

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Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Publication History Trademark CreditsIii Conventions About This Guide Page Contents Contents-2 Operation and UsagePrinter Drivers Contents-3 Problem ResolutionAppendix a Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Contents-4List of Tables-1 Chapter Installation and ConfigurationList of Tables-2 Chapter Problem ResolutionChapter Operation and Usage Chapter Printer Driver InformationProduct Information Chapter ContentsHP DeskJet 400 Printer Model Numbers and Product PositioningSupport Tools Product PositioningFeatures and Benefits HP DeskJet 400 Printer Features and BenefitsConfidence in software compatibility HP Premium Paper Presentation quality color output capability usingDriver Transparency support black and colorHP DeskJet 400 Printer ViewsPrinter Options HP DeskJet 400 Printer Options RegionIntercon Power Adapter Part Numbers Power AdaptersPlug Type Chile Latin America 9100-5346 HP DeskJet 400 Printer Supplies and Accessories Part Number Supplies and AccessoriesHP DeskJet User DocumentationInternal Landscape Fonts Internal FontsInternal Portrait Fonts Portrait FontsSpecifications Performance SpecificationsCategory Specification 10. Reliability Specifications Category Printer usage20,000 hours Mechanism life 25,000 pages Height 13. Physical Specifications ApproximatePrinter with the paper tray closed WidthLength Width Height 14. Packaging Dimensions Specifications46 dBA 15. Environmental Specifications Category16. Product Safety Specifications Safety CertificationEMI Certification US No envelope 12 in .5 DL envelope Mm 110 mm 17. Paper Handling SpecificationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 Mm 257 mmPrintable Area Landscape Orientation Product Information Printable Area Portrait OrientationLeft Margin Right Margin 18. Printable Area1,2 Portrait Mode19. Hewlett-Packard Print Cartridge Specifications Category Product Information Installation and Configuration Installation and ConfigurationItems Included Centronics Parallel Interface CableColor Kit Connecting the Printer to a Power Adapter Connecting Power to the PrinterDescription Centronics Parallel Interface Pinout InformationInstallation and Configuration For DOS 5.0 and DOS 6, send Mode LPT1 RETRY=RInstalling the Printer Driver for Microsoft Windows Users Installing Windows Printer DriversSetting up the Printer Configuring the PrinterConfiguration Options with the DJPMenu Configuration Utility Country Defaults Available in DJPMenu Character SetNorway Installation and Configuration Operation and Usage Icon Button or Light Description Printer Buttons and LightsLoading Media Description of Printer Buttons and LightsNormal Printing from the Paper Tray Invoke the print command from your computer Manual Single LoadOr thick paper Printing on envelopes, labels or TransparenciesInto the paper tray Printing on letterheadInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintenance Print cartridge troubleshooting informationMaintaining Print Cartridges Print Cartridge Tips Maintaining the PrinterThermal Inkjet II Technology Operation and Usage Thermal Inkjet II TechnologyOperation and Usage Printer Drivers Chapter Windows Printer DriversPrinter Driver Features and Capabilities Compatibility MemoryFree Disk Space SoftwarePrinter wont print from Windows Common Windows Problems SolutionNot install through the Control Panel Printer Setup menuIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page HP DeskJet 400 Printing Problems Probable Cause Solution Printing ProblemsPrinter Light Indications Printer for replacement of the Oops flag PathOops is defective Solving Carriage Stall Conditions Turn the printer off and then back onPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations An empty in tray as a single stack Printer Settings in chapterMedia loading from the paper tray Sheets into the in trayClose the printer door. Load paper and turn on the printer Clearing Paper JamsObstructions block Paper pathPrinter, return the printer for repair Paper on top of paper already in the in tray Avoiding Print SkewIf AB, use the equation A-B/C Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down Print skew onPrinter CommunicatesYes without the sharing Device? Troubleshooting Communication ProblemsCable Troubleshooting Print Cartridges Short Print Cartridge LifePrint Cartridge Actually printed was inaccurate Overusing the cleaning routineContainer provided with the optional Color Kit Estimate of the number of pagesReplace the print cartridge. See table Identifying the Print Cartridge Expiration DatePrint Cartridge Life Specifications Age 10. Print Cartridge Expired?Explanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Clearing Clogged Print Cartridge Nozzles Cleaning the Electrical ContactsSolving Black Print Quality Problems Troubleshooting Print QualityPrint cartridge Solving Color Print Quality Problems11. Solving Black Print Quality Problems Black printing is fadingSolutions Try printing the sheet again using manual feedQuality in the Printer Setup dialog box Box of the Printer Setup menuDialog box Output where you Cartridge and print Expected colorColor fades on Printouts have blackPrintouts Missing Dots Printouts Missing Rows of DotsProblem Resolution 13. Avoiding Waitbanding Solution ImplementationProblem Resolution Service and Support Information Service and Support InformationWarranty Information HP Customer Return Repair Service Service Support ContractsNon-U.S. Service Support Contracts HP Express Exchange ServiceU.S Returning a Printer for ServiceElsewhere in the World Not exhibit a print cartridge-related problemInclude the one relevant accessory Service and Support Resources Obtaining Printer DriversObtaining Support Information HP Audio Tips Resource Information Service Hours SupportHP Customer Information Center Postsales InformationHP Customer Resource Information Service Support Items AvailableHP Distribution CenterMedia Advance/Eject Problems Print Quality ProblemsPrinter Repair Feedback Information Accessory Problems Noise ProblemsCosmetic Problems Print Cartridge ProblemsUndefined Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Command Summary Printer Control CommandsHP PCL Printer Commands and Control Codes A-1 Paper Size † Control CommandsHP PCL Printer Commands and Control Codes A-3 Font Selection CommandsSecondary Font Control Codes HP PCL Printer Commands and Control Codes A-5HP PCL Printer Commands and Control Codes Index-1 IndexIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 RAM Index-8Index-9 Index-10
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