HP 400 Resource Information Service Support Items Available, HP Distribution, Center, HP Customer

Page 105

Table 6-2. Resource Information (Continued)

Service/
Support
Resource	Items Available		Phone Number	Hours (Paciﬁc Time)

HP Audio Tips1	•	Presales information	1 (800) 333-1917 (U.S. and Canada)	24 hours/day
	•	Postsales information	1 (208) 344-4809 (other countries)

HP Distribution	•	Printer Drivers	(303) 339-7009 (U.S. and Canada only)	24 hours/day
Center				Except Sundays

HPNN2	•	Presales information	1 (408) 553-7303	24 hours/day
	•	Printer drivers	or
	•	HP SupportPack	call your local number
		information
	•	Software notes

HP Customer	•	Presales Information	(800) 752-0900 (U.S. and Canada)	Monday - Friday
Information			or	6:00 am – 5:00 pm
Center3			call your local number
HP Reseller	•	Presales and	(800) 544-9976 (U.S. and Canada)	Monday - Friday
Response Line		postsales technical	or	8:00 am – 4:00 pm
		support for HP	call your local number
		authorized resellers

HP Partner	•	Presales and	Call your local number
Support Group		Postsales Technical
		Support for HP
		Support Providers

HP Customer	•	Postsales technical	1 (208) 323-2551	Monday, Tuesday, Thursday, Friday
Support Center		support for all users	or	6:00 am – 5:00 pm
		and for dealers	call the local number	Wednesday
		outside the U.S. and	provided with your printer	6:00 am – 3:00 pm
		Canada

HP BBS4	•	Presales information	1 (208) 344-1691	24 hours/day
	•	Printer drivers	Set your communications
	•	Software notes	software to: N, 8, 1
	•	Troubleshooting hints

Internet	•	Printer drivers	FTP access at:	24 hours/day
	•	Product and Support	192.6.71.2 or ftp-boi.external.hp.com
		Information	World-Wide Web access at:
			URL http://www.hp.com/home.html

1.HP Audio Tips is a set of pre-recorded messages to answer common product questions. Navigate through the pre-recorded messages by pressing the buttons on a touch tone telephone.

2.HPNN (Hewlett-Packard News Network) is an electronic bulletin board service available only to HP authorized resellers.

3.The HP Customer Information Center is available to both resellers and users.

4.HP’s computer bulletin-board system.

6-8 Service and Support Information

Image 105

Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Publication History Trademark CreditsIii Conventions About This Guide Page Contents Contents-2 Operation and UsagePrinter Drivers Contents-3 Problem ResolutionHP PCL Printer Commands and Control Codes Chapter Service and Support InformationContents-4 Appendix aList of Tables-1 Chapter Installation and ConfigurationChapter Operation and Usage Chapter Problem ResolutionChapter Printer Driver Information List of Tables-2Product Information Chapter ContentsSupport Tools Model Numbers and Product PositioningProduct Positioning HP DeskJet 400 PrinterFeatures and Beneﬁts HP DeskJet 400 Printer Features and BeneﬁtsConﬁdence in software compatibility Driver Presentation quality color output capability usingTransparency support black and color HP Premium PaperHP DeskJet 400 Printer ViewsPrinter Options HP DeskJet 400 Printer Options RegionIntercon Power Adapter Part Numbers Power AdaptersPlug Type Chile Latin America 9100-5346 HP DeskJet 400 Printer Supplies and Accessories Part Number Supplies and AccessoriesHP DeskJet User DocumentationInternal Portrait Fonts Internal FontsPortrait Fonts Internal Landscape FontsSpeciﬁcations Performance SpeciﬁcationsCategory Speciﬁcation 10. Reliability Speciﬁcations Category Printer usage20,000 hours Mechanism life 25,000 pages Printer with the paper tray closed 13. Physical Speciﬁcations ApproximateWidth HeightLength Width Height 14. Packaging Dimensions Speciﬁcations46 dBA 15. Environmental Speciﬁcations Category16. Product Safety Speciﬁcations Safety CertiﬁcationEMI Certiﬁcation Media size Letter Mm 297 mm Legal Executive 25 in .5 17. Paper Handling SpeciﬁcationsMm 257 mm US No envelope 12 in .5 DL envelope Mm 110 mmPrintable Area Landscape Orientation Product Information Printable Area Portrait OrientationLeft Margin Right Margin 18. Printable Area1,2 Portrait Mode19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and ConﬁgurationItems Included Centronics Parallel Interface CableColor Kit Connecting the Printer to a Power Adapter Connecting Power to the PrinterDescription Centronics Parallel Interface Pinout InformationInstallation and Conﬁguration For DOS 5.0 and DOS 6, send Mode LPT1 RETRY=RInstalling the Printer Driver for Microsoft Windows Users Installing Windows Printer DriversSetting up the Printer Conﬁguring the PrinterConﬁguration Options with the DJPMenu Conﬁguration Utility Country Defaults Available in DJPMenu Character SetNorway Installation and Conﬁguration Operation and Usage Loading Media Printer Buttons and LightsDescription of Printer Buttons and Lights Icon Button or Light DescriptionNormal Printing from the Paper Tray Invoke the print command from your computer Manual Single LoadOr thick paper Into the paper tray TransparenciesPrinting on letterhead Printing on envelopes, labels orInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintenance Print cartridge troubleshooting informationMaintaining Print Cartridges Print Cartridge Tips Maintaining the PrinterThermal Inkjet II Technology Operation and Usage Thermal Inkjet II TechnologyOperation and Usage Printer Drivers Chapter Windows Printer DriversPrinter Driver Features and Capabilities Free Disk Space MemorySoftware CompatibilityNot install through the Control Panel Common Windows Problems SolutionPrinter Setup menu Printer wont print from WindowsIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page HP DeskJet 400 Printing Problems Probable Cause Solution Printing ProblemsPrinter Light Indications Printer for replacement of the Oops ﬂag PathOops is defective Solving Carriage Stall Conditions Turn the printer off and then back onPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations Media loading from the paper tray Printer Settings in chapterSheets into the in tray An empty in tray as a single stackClose the printer door. Load paper and turn on the printer Clearing Paper JamsObstructions block Paper pathPrinter, return the printer for repair Paper on top of paper already in the in tray Avoiding Print SkewSquareness that is within tolerance Left margin down Load a stack of paper in the in tray. Use paper withPrint skew on If AB, use the equation A-B/CPrinter CommunicatesYes without the sharing Device? Troubleshooting Communication ProblemsCable Troubleshooting Print Cartridges Short Print Cartridge LifePrint Cartridge Container provided with the optional Color Kit Overusing the cleaning routineEstimate of the number of pages Actually printed was inaccurateReplace the print cartridge. See table Identifying the Print Cartridge Expiration DatePrint Cartridge Life Speciﬁcations Age 10. Print Cartridge Expired?Explanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Clearing Clogged Print Cartridge Nozzles Cleaning the Electrical ContactsSolving Black Print Quality Problems Troubleshooting Print Quality11. Solving Black Print Quality Problems Solving Color Print Quality ProblemsBlack printing is fading Print cartridgeQuality in the Printer Setup dialog box Try printing the sheet again using manual feedBox of the Printer Setup menu SolutionsColor fades on Output where you Cartridge and print Expected colorPrintouts have black Dialog boxPrintouts Missing Dots Printouts Missing Rows of DotsProblem Resolution 13. Avoiding Waitbanding Solution ImplementationProblem Resolution Service and Support Information Service and Support InformationWarranty Information Non-U.S. Service Support Contracts Service Support ContractsHP Express Exchange Service HP Customer Return Repair ServiceU.S Returning a Printer for Service Elsewhere in the World Not exhibit a print cartridge-related problem Include the one relevant accessory Service and Support Resources Obtaining Printer DriversObtaining Support Information HP Customer Information Center Resource Information Service Hours SupportPostsales Information HP Audio TipsHP Distribution Resource Information Service Support Items AvailableCenter HP CustomerMedia Advance/Eject Problems Print Quality ProblemsPrinter Repair Feedback Information Cosmetic Problems Noise ProblemsPrint Cartridge Problems Accessory ProblemsUndeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Command Summary Printer Control CommandsHP PCL Printer Commands and Control Codes A-1 Paper Size † Control CommandsHP PCL Printer Commands and Control Codes A-3 Font Selection CommandsSecondary Font Control Codes HP PCL Printer Commands and Control Codes A-5HP PCL Printer Commands and Control Codes Index-1 IndexIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 RAM Index-8Index-9 Index-10

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