HP 400 Service and Support Resources, Obtaining Printer Drivers, Obtaining Support Information

Page 103

Service and Support Resources

Obtaining Printer Drivers

For the latest available versions of printer drivers, contact the appropriate software vendors directly.

Hewlett-Packard offers printer drivers through the HP Forum on CompuServe. As updated and new printer drivers become available, they are uploaded to the HP Forum for instant access by CompuServe members. To become a CompuServe member and gain access to the printer drivers through HP Forum, call (800) 848-8990 from within the U.S. From outside the U.S., call 1 (614) 457-8650.

In the U.S., printer driver updates are also available through the HP Customer Support Center at

(208)323-2551. Hours are Monday, Tuesday, Thursday and Friday 6 a.m.–5 p.m. and Wednesday 6 a.m.–3 p.m. Pacific Time.

In the U.S. and Canada, printer driver updates are also available through the HP Distribution Center at (303) 339-7009, 24 hours a day, except Sundays.

Authorized Resellers can obtain printer drivers through HPNN, an electronic bulletin board service, at your local international number, or at 1 (408) 553-7303.

Obtaining Support Information

For the latest information on a particular software application, contact the software vendor.

Hewlett-Packard offers a fax information system called HP FIRST (Hewlett-Packard Fax Information Retrieval Support Technology) distributes information on software and HP products to anyone with a touch-tone Group 3 fax machine.

To use HP FIRST, dial (800) 333-1917 from your fax machine in the U.S. or Canada. From outside the U.S. and Canada, choose a number from the list on the next page. A voice response system helps you select the information you need. HP FIRST then sends this information to your fax machine.

The table below summarizes the available resources for different types of information. For specific information on an available resource, see “Additional Resource Information” on the next page.

Table 6-1. Obtaining Drivers and Information

To Obtain:

Check the Following Resources:

 

 

 

Printer Drivers

1.

Software Vendor

 

2.

HP BBS

 

3.

CompuServe and Internet

 

4.

HP Distribution Center (Users Only)

 

5.

HPNN (HP Authorized Resellers Only)

 

6.

HP Customer Support Center (Users Only)

 

 

 

HP SupportPack Information

1.

HPNN (HP Authorized Resellers Only)

 

2.

In-Touch Newsletter

 

 

 

Software Information

1.

Software Application Documentation

 

2.

Software Vendor

 

3.

HP FIRST or HP BBS

 

4.

CompuServe and Internet

 

5.

HPNN (HP Authorized Resellers Only)

 

 

 

6-6 Service and Support Information

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Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Trademark Credits Publication HistoryIii Conventions About This Guide Page Contents Operation and Usage Contents-2Printer Drivers Contents-3 Problem ResolutionAppendix a Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Contents-4List of Tables-1 Chapter Installation and ConfigurationList of Tables-2 Chapter Problem ResolutionChapter Operation and Usage Chapter Printer Driver InformationProduct Information Chapter ContentsHP DeskJet 400 Printer Model Numbers and Product PositioningSupport Tools Product PositioningHP DeskJet 400 Printer Features and Benefits Features and BenefitsConfidence in software compatibility HP Premium Paper Presentation quality color output capability usingDriver Transparency support black and colorHP DeskJet 400 Printer ViewsHP DeskJet 400 Printer Options Region Printer OptionsIntercon Power Adapters Power Adapter Part NumbersPlug Type Chile Latin America 9100-5346 HP DeskJet 400 Printer Supplies and Accessories Part Number Supplies and AccessoriesHP DeskJet User DocumentationInternal Landscape Fonts Internal FontsInternal Portrait Fonts Portrait FontsPerformance Specifications SpecificationsCategory Specification Printer usage 10. Reliability Specifications Category20,000 hours Mechanism life 25,000 pages Height 13. Physical Specifications ApproximatePrinter with the paper tray closed WidthLength Width Height 14. Packaging Dimensions Specifications46 dBA 15. Environmental Specifications CategorySafety Certification 16. Product Safety SpecificationsEMI Certification US No envelope 12 in .5 DL envelope Mm 110 mm 17. Paper Handling SpecificationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 Mm 257 mmPrintable Area Landscape Orientation Product Information Printable Area Portrait OrientationLeft Margin Right Margin 18. Printable Area1,2 Portrait Mode19. Hewlett-Packard Print Cartridge Specifications Category Product Information Installation and Configuration Installation and ConfigurationCentronics Parallel Interface Cable Items IncludedColor Kit Connecting the Printer to a Power Adapter Connecting Power to the PrinterDescription Centronics Parallel Interface Pinout InformationInstallation and Configuration For DOS 5.0 and DOS 6, send Mode LPT1 RETRY=RInstalling the Printer Driver for Microsoft Windows Users Installing Windows Printer DriversConfiguring the Printer Setting up the PrinterConfiguration Options with the DJPMenu Configuration Utility Character Set Country Defaults Available in DJPMenuNorway Installation and Configuration Operation and Usage Icon Button or Light Description Printer Buttons and LightsLoading Media Description of Printer Buttons and LightsNormal Printing from the Paper Tray Manual Single Load Invoke the print command from your computerOr thick paper Printing on envelopes, labels or TransparenciesInto the paper tray Printing on letterheadInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Print cartridge troubleshooting information MaintenanceMaintaining Print Cartridges Print Cartridge Tips Maintaining the PrinterThermal Inkjet II Technology Operation and Usage Thermal Inkjet II TechnologyOperation and Usage Printer Drivers Chapter Windows Printer DriversPrinter Driver Features and Capabilities Compatibility MemoryFree Disk Space SoftwarePrinter wont print from Windows Common Windows Problems SolutionNot install through the Control Panel Printer Setup menuIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page HP DeskJet 400 Printing Problems Probable Cause Solution Printing ProblemsPrinter Light Indications Path Printer for replacement of the Oops flagOops is defective Turn the printer off and then back on Solving Carriage Stall ConditionsPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations An empty in tray as a single stack Printer Settings in chapterMedia loading from the paper tray Sheets into the in trayClose the printer door. Load paper and turn on the printer Clearing Paper JamsPaper path Obstructions blockPrinter, return the printer for repair Paper on top of paper already in the in tray Avoiding Print SkewIf AB, use the equation A-B/C Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down Print skew onPrinter CommunicatesYes without the sharing Device? Troubleshooting Communication ProblemsCable Short Print Cartridge Life Troubleshooting Print CartridgesPrint Cartridge Actually printed was inaccurate Overusing the cleaning routineContainer provided with the optional Color Kit Estimate of the number of pagesReplace the print cartridge. See table Identifying the Print Cartridge Expiration Date10. Print Cartridge Expired? Print Cartridge Life Specifications AgeExplanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Clearing Clogged Print Cartridge Nozzles Cleaning the Electrical ContactsSolving Black Print Quality Problems Troubleshooting Print QualityPrint cartridge Solving Color Print Quality Problems11. Solving Black Print Quality Problems Black printing is fadingSolutions Try printing the sheet again using manual feedQuality in the Printer Setup dialog box Box of the Printer Setup menuDialog box Output where you Cartridge and print Expected colorColor fades on Printouts have blackPrintouts Missing Dots Printouts Missing Rows of DotsProblem Resolution 13. Avoiding Waitbanding Solution ImplementationProblem Resolution Service and Support Information Service and Support InformationWarranty Information HP Customer Return Repair Service Service Support ContractsNon-U.S. Service Support Contracts HP Express Exchange ServiceU.S Returning a Printer for ServiceNot exhibit a print cartridge-related problem Elsewhere in the WorldInclude the one relevant accessory Obtaining Printer Drivers Service and Support ResourcesObtaining Support Information HP Audio Tips Resource Information Service Hours SupportHP Customer Information Center Postsales InformationHP Customer Resource Information Service Support Items AvailableHP Distribution CenterPrint Quality Problems Media Advance/Eject ProblemsPrinter Repair Feedback Information Accessory Problems Noise ProblemsCosmetic Problems Print Cartridge ProblemsUndefined Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet Printer Control Commands HP PCL Printer Command SummaryHP PCL Printer Commands and Control Codes A-1 Paper Size † Control CommandsHP PCL Printer Commands and Control Codes A-3 Font Selection CommandsSecondary Font Control Codes HP PCL Printer Commands and Control Codes A-5HP PCL Printer Commands and Control Codes Index-1 IndexIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 RAM Index-8Index-9 Index-10
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