HP 400 Printouts contain, Inconsistent color fill, Running completely, Across the sheet, Solutions

Page 92

 

 

Table 5-12. Solving Color Print Quality Problems (Continued)

 

 

 

Color Print Quality Issue

 

Possible Cause

 

 

Printouts contain

If bands or thin lines run all the way across the printout, the inconsistent color fill pattern can

inconsistent color fill

result from either of two problems: waitbanding or overlapping lines. These problems require

patterns with horizontal

different solutions.

bands or thin lines

If you see horizontal bands of color, the printer may be experiencing waitbanding (“color

running completely

 

banding”). See “Inconsistent Color Fill Patterns” at the end of this chapter for solutions. One

across the sheet

 

approach is to print the document to a file; then you can print the file as a binary file from

 

 

DOS (copy filename LPT1:/b).

 

If you see thin horizontal lines of color, the problem is likely to be overlapping lines.

 

 

– Try printing the sheet again using manual feed.

 

 

– If you are printing from a Windows application, select the “Best” setting under Print

 

 

Quality in the Printer Setup dialog box.

 

 

Printed colors do not

If you are using Windows, try the following:

match screen color

1.

Verify that the “Match Screen” option is selected under Color Control in the Options dialog

 

 

box of the Printer Setup menu.

 

2.

The print cartridge may be running out of one color of ink.

 

3.

Try a different dithering method.

 

In DOS applications, a solution is dependent on the printer driver for that DOS software

 

package. Refer to the software documentation or contact the software vendor for possible

 

solutions.

 

 

Color smudges on

If you are using Windows:

transparencies

1.

In the Printer Setup dialog box, make sure that you have selected “Transparency Film” or

 

 

“Transparency Film (Extra Dry Time)” in the “Media Type” field.

 

 

• If you have selected “Transparency Film,” the printer will add several extra minutes of

 

 

drying time before dropping another sheet on top of the transparency that was last

 

 

printed. The Busy light flashes during the drying interval.

 

 

• If you have selected “Transparency Film (Extra Dry Time),” the printer will print each

 

 

transparency and stop before printing the next. You will see the message, “Remove

 

 

Printed Page.” Remove the transparency and click the OK button in the dialog box.

 

 

Place the removed transparency in a drying area, out of the sun.

 

2.

Make sure that you load the transparency into the paper tray or directly into the paper feed

 

 

slot with the rough side of the transparency up.

 

3.

Wait several minutes before placing transparencies in sleeves or avoid placing

 

 

transparencies in sleeves.

 

 

Color smudges on

If you are using Windows:

glossy paper

1.

In the Printer Setup dialog box, make sure that you have selected “Glossy Paper” or

 

 

“Glossy Paper (Extra Dry Time)” in the “Media Type” field.

 

 

• If you have selected “Glossy Paper,” the printer will add several extra minutes of drying

 

 

time before dropping another sheet on top of the sheet that was last printed.

 

 

• If you have selected “Glossy Paper (Extra Dry Time),” the printer will print each sheet

 

 

and stop before printing the next. You will see the message, “Remove Printed Page.”

 

 

Remove the sheet and click the OK button in the dialog box. Place the removed sheet in

 

 

a drying area, out of the sun.

 

2.

Make sure that you load the sheet into the paper tray or directly into the paper feed slot with

 

 

the glossy side up.

 

3.

Be sure to give the ink several minutes to dry.

 

 

 

Problem Resolution 5-29

Image 92
Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Iii Publication HistoryTrademark Credits Conventions About This Guide Page Contents Printer Drivers Contents-2Operation and Usage Problem Resolution Contents-3Chapter Service and Support Information HP PCL Printer Commands and Control CodesContents-4 Appendix aChapter Installation and Configuration List of Tables-1Chapter Problem Resolution Chapter Operation and UsageChapter Printer Driver Information List of Tables-2Chapter Contents Product InformationModel Numbers and Product Positioning Support ToolsProduct Positioning HP DeskJet 400 PrinterConfidence in software compatibility Features and BenefitsHP DeskJet 400 Printer Features and Benefits Presentation quality color output capability using DriverTransparency support black and color HP Premium PaperViews HP DeskJet 400 PrinterIntercon Printer OptionsHP DeskJet 400 Printer Options Region Plug Type Power Adapter Part NumbersPower Adapters Chile Latin America 9100-5346 Supplies and Accessories HP DeskJet 400 Printer Supplies and Accessories Part NumberUser Documentation HP DeskJetInternal Fonts Internal Portrait FontsPortrait Fonts Internal Landscape FontsCategory Specification SpecificationsPerformance Specifications 20,000 hours Mechanism life 25,000 pages 10. Reliability Specifications CategoryPrinter usage 13. Physical Specifications Approximate Printer with the paper tray closedWidth Height14. Packaging Dimensions Specifications Length Width Height15. Environmental Specifications Category 46 dBAEMI Certification 16. Product Safety SpecificationsSafety Certification 17. Paper Handling Specifications Media size Letter Mm 297 mm Legal Executive 25 in .5Mm 257 mm US No envelope 12 in .5 DL envelope Mm 110 mmPrintable Area Portrait Orientation Printable Area Landscape Orientation Product Information18. Printable Area1,2 Portrait Mode Left Margin Right Margin19. Hewlett-Packard Print Cartridge Specifications Category Product Information Installation and Configuration Installation and ConfigurationColor Kit Items IncludedCentronics Parallel Interface Cable Connecting Power to the Printer Connecting the Printer to a Power AdapterCentronics Parallel Interface Pinout Information DescriptionInstallation and Configuration Mode LPT1 RETRY=R For DOS 5.0 and DOS 6, sendInstalling Windows Printer Drivers Installing the Printer Driver for Microsoft Windows UsersConfiguration Options with the DJPMenu Configuration Utility Setting up the PrinterConfiguring the Printer Norway Country Defaults Available in DJPMenuCharacter Set Installation and Configuration Operation and Usage Printer Buttons and Lights Loading MediaDescription of Printer Buttons and Lights Icon Button or Light DescriptionNormal Printing from the Paper Tray Or thick paper Invoke the print command from your computerManual Single Load Transparencies Into the paper trayPrinting on letterhead Printing on envelopes, labels orInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintaining Print Cartridges MaintenancePrint cartridge troubleshooting information Maintaining the Printer Print Cartridge TipsThermal Inkjet II Technology Thermal Inkjet II Technology Operation and UsageOperation and Usage Printer Drivers Windows Printer Drivers ChapterPrinter Driver Features and Capabilities Memory Free Disk SpaceSoftware CompatibilityCommon Windows Problems Solution Not install through the Control PanelPrinter Setup menu Printer wont print from WindowsIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page Printing Problems HP DeskJet 400 Printing Problems Probable Cause SolutionPrinter Light Indications Oops is defective Printer for replacement of the Oops flagPath Print cartridge cradl e are in the home position right Solving Carriage Stall ConditionsTurn the printer off and then back on Problem Resolution Troubleshooting Paper Feed Operations Printer Settings in chapter Media loading from the paper traySheets into the in tray An empty in tray as a single stackClearing Paper Jams Close the printer door. Load paper and turn on the printerPrinter, return the printer for repair Obstructions blockPaper path Avoiding Print Skew Paper on top of paper already in the in trayLoad a stack of paper in the in tray. Use paper with Squareness that is within tolerance Left margin downPrint skew on If AB, use the equation A-B/CTroubleshooting Communication Problems Printer CommunicatesYes without the sharing Device?Cable Print Cartridge Troubleshooting Print CartridgesShort Print Cartridge Life Overusing the cleaning routine Container provided with the optional Color KitEstimate of the number of pages Actually printed was inaccurateIdentifying the Print Cartridge Expiration Date Replace the print cartridge. See tableExplanation Print Cartridge Life Specifications Age10. Print Cartridge Expired? Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Cleaning the Electrical Contacts Clearing Clogged Print Cartridge NozzlesTroubleshooting Print Quality Solving Black Print Quality ProblemsSolving Color Print Quality Problems 11. Solving Black Print Quality ProblemsBlack printing is fading Print cartridgeTry printing the sheet again using manual feed Quality in the Printer Setup dialog boxBox of the Printer Setup menu SolutionsOutput where you Cartridge and print Expected color Color fades onPrintouts have black Dialog boxPrintouts Missing Rows of Dots Printouts Missing DotsProblem Resolution Solution Implementation 13. Avoiding WaitbandingProblem Resolution Service and Support Information Service and Support InformationWarranty Information Service Support Contracts Non-U.S. Service Support ContractsHP Express Exchange Service HP Customer Return Repair ServiceReturning a Printer for Service U.SInclude the one relevant accessory Elsewhere in the WorldNot exhibit a print cartridge-related problem Obtaining Support Information Service and Support ResourcesObtaining Printer Drivers Resource Information Service Hours Support HP Customer Information CenterPostsales Information HP Audio TipsResource Information Service Support Items Available HP DistributionCenter HP CustomerPrinter Repair Feedback Information Media Advance/Eject ProblemsPrint Quality Problems Noise Problems Cosmetic ProblemsPrint Cartridge Problems Accessory ProblemsUndefined Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Commands and Control Codes A-1 HP PCL Printer Command SummaryPrinter Control Commands Control Commands Paper Size †Font Selection Commands HP PCL Printer Commands and Control Codes A-3Secondary Font HP PCL Printer Commands and Control Codes A-5 Control CodesHP PCL Printer Commands and Control Codes Index Index-1Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 RAMIndex-9 Index-10
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