HP 400 manual Common Windows Problems Solution, Not install through the Control Panel

Page 62

Common Windows Printer Driver Problems

Table 4-1. Common Windows Problems

Problem

Solution

 

 

Difficulty installing the printer driver.

1. Close all other applications and memory resident programs.

 

2.

Reinstall the printer driver using the HP Printer Setup program (SETUP). Do

 

 

not install through the Control Panel.

 

 

 

Printer won't print from Windows

1.

Make sure the printer is on, the Power light is on, and the printer is properly

 

 

connected to the computer with the appropriate cable.

 

2.

Verify the correct printer model and port are selected in the Control Panel or

 

 

Printer Setup menu.

 

3.

Verify the printer is the “Default” device in the Control Panel, is selected as

 

 

the active printer in the application, and the correct port is selected.

 

4.

Are any of the printer lights flashing? If so, the printer detects an error (for

 

 

example out-of-paper or a paper jam) and the printer is offline. See “Printer

 

 

Light Indications” in chapter 5 for more information on light error patterns.

Illegible output when printing.1. Verify the proper printer model is selected in the Printer Setup menu.

2.Verify the interface cable between the host and the printer is ok. (Print a directory from DOS. Type: c:\dir>LPT1)

No transparency option available. 1. Verify that the HP DeskJet 400 Printer Driver is selected rather than the Microsoft printer driver included with Windows.

2.Verify the correct printer is selected in the Printer Setup menu. Otherwise, the transparency mode may not be selectable.

Composite Black Ink

The printer driver produces composite black by mixing the colors of the color print cartridge to produce “black” ink. The printer driver uses composite black instead of true black ink because:

•The HP DeskJet 400 printer holds one color print cartridge or one black print cartridge. Therefore, any black on a color page must be printed using composite black.

•In most DOS applications, all of the black in any color graphic is printed with composite black. The printer driver does not separate the black from the color in a color graphic. Contact the DOS application vendor for color driver information.

Composite black is slower to print, depletes the color print cartridge more quickly, and the output may appear slightly greenish.

Printer Drivers 4-5

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Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Iii Publication HistoryTrademark Credits Conventions About This Guide Page Contents Printer Drivers Contents-2Operation and Usage Problem Resolution Contents-3Contents-4 Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Appendix aChapter Installation and Configuration List of Tables-1Chapter Printer Driver Information Chapter Problem ResolutionChapter Operation and Usage List of Tables-2Chapter Contents Product InformationProduct Positioning Model Numbers and Product PositioningSupport Tools HP DeskJet 400 PrinterConfidence in software compatibility Features and BenefitsHP DeskJet 400 Printer Features and Benefits Transparency support black and color Presentation quality color output capability usingDriver HP Premium PaperViews HP DeskJet 400 PrinterIntercon Printer OptionsHP DeskJet 400 Printer Options Region Plug Type Power Adapter Part NumbersPower Adapters Chile Latin America 9100-5346 Supplies and Accessories HP DeskJet 400 Printer Supplies and Accessories Part NumberUser Documentation HP DeskJetPortrait Fonts Internal FontsInternal Portrait Fonts Internal Landscape FontsCategory Specification SpecificationsPerformance Specifications 20,000 hours Mechanism life 25,000 pages 10. Reliability Specifications CategoryPrinter usage Width 13. Physical Specifications ApproximatePrinter with the paper tray closed Height14. Packaging Dimensions Specifications Length Width Height15. Environmental Specifications Category 46 dBAEMI Certification 16. Product Safety SpecificationsSafety Certification Mm 257 mm 17. Paper Handling SpecificationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 US No envelope 12 in .5 DL envelope Mm 110 mmPrintable Area Portrait Orientation Printable Area Landscape Orientation Product Information18. Printable Area1,2 Portrait Mode Left Margin Right Margin19. Hewlett-Packard Print Cartridge Specifications Category Product Information Installation and Configuration Installation and ConfigurationColor Kit Items IncludedCentronics Parallel Interface Cable Connecting Power to the Printer Connecting the Printer to a Power AdapterCentronics Parallel Interface Pinout Information DescriptionInstallation and Configuration Mode LPT1 RETRY=R For DOS 5.0 and DOS 6, sendInstalling Windows Printer Drivers Installing the Printer Driver for Microsoft Windows UsersConfiguration Options with the DJPMenu Configuration Utility Setting up the PrinterConfiguring the Printer Norway Country Defaults Available in DJPMenuCharacter Set Installation and Configuration Operation and Usage Description of Printer Buttons and Lights Printer Buttons and LightsLoading Media Icon Button or Light DescriptionNormal Printing from the Paper Tray Or thick paper Invoke the print command from your computerManual Single Load Printing on letterhead TransparenciesInto the paper tray Printing on envelopes, labels orInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintaining Print Cartridges MaintenancePrint cartridge troubleshooting information Maintaining the Printer Print Cartridge TipsThermal Inkjet II Technology Thermal Inkjet II Technology Operation and UsageOperation and Usage Printer Drivers Windows Printer Drivers ChapterPrinter Driver Features and Capabilities Software MemoryFree Disk Space CompatibilityPrinter Setup menu Common Windows Problems SolutionNot install through the Control Panel Printer wont print from WindowsIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page Printing Problems HP DeskJet 400 Printing Problems Probable Cause SolutionPrinter Light Indications Oops is defective Printer for replacement of the Oops flagPath Print cartridge cradl e are in the home position right Solving Carriage Stall ConditionsTurn the printer off and then back on Problem Resolution Troubleshooting Paper Feed Operations Sheets into the in tray Printer Settings in chapterMedia loading from the paper tray An empty in tray as a single stackClearing Paper Jams Close the printer door. Load paper and turn on the printerPrinter, return the printer for repair Obstructions blockPaper path Avoiding Print Skew Paper on top of paper already in the in trayPrint skew on Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down If AB, use the equation A-B/CTroubleshooting Communication Problems Printer CommunicatesYes without the sharing Device?Cable Print Cartridge Troubleshooting Print CartridgesShort Print Cartridge Life Estimate of the number of pages Overusing the cleaning routineContainer provided with the optional Color Kit Actually printed was inaccurateIdentifying the Print Cartridge Expiration Date Replace the print cartridge. See tableExplanation Print Cartridge Life Specifications Age10. Print Cartridge Expired? Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Cleaning the Electrical Contacts Clearing Clogged Print Cartridge NozzlesTroubleshooting Print Quality Solving Black Print Quality ProblemsBlack printing is fading Solving Color Print Quality Problems11. Solving Black Print Quality Problems Print cartridgeBox of the Printer Setup menu Try printing the sheet again using manual feedQuality in the Printer Setup dialog box SolutionsPrintouts have black Output where you Cartridge and print Expected colorColor fades on Dialog boxPrintouts Missing Rows of Dots Printouts Missing DotsProblem Resolution Solution Implementation 13. Avoiding WaitbandingProblem Resolution Service and Support Information Service and Support InformationWarranty Information HP Express Exchange Service Service Support ContractsNon-U.S. Service Support Contracts HP Customer Return Repair ServiceReturning a Printer for Service U.SInclude the one relevant accessory Elsewhere in the WorldNot exhibit a print cartridge-related problem Obtaining Support Information Service and Support ResourcesObtaining Printer Drivers Postsales Information Resource Information Service Hours SupportHP Customer Information Center HP Audio TipsCenter Resource Information Service Support Items AvailableHP Distribution HP CustomerPrinter Repair Feedback Information Media Advance/Eject ProblemsPrint Quality Problems Print Cartridge Problems Noise ProblemsCosmetic Problems Accessory ProblemsUndefined Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Commands and Control Codes A-1 HP PCL Printer Command SummaryPrinter Control Commands Control Commands Paper Size †Font Selection Commands HP PCL Printer Commands and Control Codes A-3Secondary Font HP PCL Printer Commands and Control Codes A-5 Control CodesHP PCL Printer Commands and Control Codes Index Index-1Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 RAMIndex-9 Index-10
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