HP 400 manual Noise Problems, Cosmetic Problems, Print Cartridge Problems, Accessory Problems

Page 107

Table 6-3. HP DeskJet 400 Printer Error Code Table (Continued)

Keyword	Description	Code
Carriage Problems
Carriage stall	No carriage movement	MH00
Left side collision	Carriage slams to left side and stays there	MH05

Right side collision	Carriage slams to the right side and stays there	MH10

Carriage belt defective	Carriage belt frayed or broken	MH15

General carriage problem	Customer cannot describe problem	MH20

Noise Problems
Squeaky noise	Unusual, persistent squeaking noise	MN00

Grinding noise	Unusual, persistent grindingnoise	MN05
Knocking noise	Frequent shock or clicking noise	MN10
General noise	Customer cannot describe problem	MN15

Cosmetic Problems
Scratched	External part is scratched	ZC00
General cosmetic defect	Customer cannot describe problem	ZC05

Access door defective	Access door bent or broken	-
Starwheel	Starwheel missing or broken	-
Communication Problems

I/O printer port failure	Input/Output from PC fails to print – not cable or PC problem	KR00
General communication	Customer cannot describe problem	KR40
problem
Print Cartridge Problems

Short pen life	Cartridge life not to speciﬁcations	SD00

Leaking cartridge	Print cartridge has leaked in printer and damaged printer	SD05

Rejects cartridge – black	Printer rejects black cartridge	SD10
Rejects cartridge – color	Printer rejects Cyan/Magenta/Yellow cartridge	SD15
Service station, pen-cap	Service station upgrade, wider assembly, ﬂex assembly, leaky pen	MW20
problems

General print cartridge	(Not something we would service)	SD20
failure
Deprimed Cartridge	Ink cartridge has deprimed/cartridge drys out/crust on nozzles	SD25
Accessory Problems

Missing manual	Manual is missing from shipment container	AM00

Missing power cord/module	Power cord/module is missing from shipment container	AM05

Missing driver	Driver disk is missing from shipment container	AM10
Missing print cartridges	Print cartridge is missing from shipment container	AM20

6-10 Service and Support Information

Image 107

Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Iii Publication HistoryTrademark Credits Conventions About This Guide Page Contents Printer Drivers Contents-2Operation and Usage Contents-3 Problem ResolutionAppendix a Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Contents-4List of Tables-1 Chapter Installation and ConfigurationList of Tables-2 Chapter Problem ResolutionChapter Operation and Usage Chapter Printer Driver InformationProduct Information Chapter ContentsHP DeskJet 400 Printer Model Numbers and Product PositioningSupport Tools Product PositioningConﬁdence in software compatibility Features and BeneﬁtsHP DeskJet 400 Printer Features and Beneﬁts HP Premium Paper Presentation quality color output capability usingDriver Transparency support black and colorHP DeskJet 400 Printer ViewsIntercon Printer OptionsHP DeskJet 400 Printer Options Region Plug Type Power Adapter Part NumbersPower Adapters Chile Latin America 9100-5346 HP DeskJet 400 Printer Supplies and Accessories Part Number Supplies and AccessoriesHP DeskJet User DocumentationInternal Landscape Fonts Internal FontsInternal Portrait Fonts Portrait FontsCategory Speciﬁcation SpeciﬁcationsPerformance Speciﬁcations 20,000 hours Mechanism life 25,000 pages 10. Reliability Speciﬁcations CategoryPrinter usage Height 13. Physical Speciﬁcations ApproximatePrinter with the paper tray closed WidthLength Width Height 14. Packaging Dimensions Speciﬁcations46 dBA 15. Environmental Speciﬁcations CategoryEMI Certiﬁcation 16. Product Safety SpeciﬁcationsSafety Certiﬁcation US No envelope 12 in .5 DL envelope Mm 110 mm 17. Paper Handling SpeciﬁcationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 Mm 257 mmPrintable Area Landscape Orientation Product Information Printable Area Portrait OrientationLeft Margin Right Margin 18. Printable Area1,2 Portrait Mode19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and ConﬁgurationColor Kit Items IncludedCentronics Parallel Interface Cable Connecting the Printer to a Power Adapter Connecting Power to the PrinterDescription Centronics Parallel Interface Pinout InformationInstallation and Conﬁguration For DOS 5.0 and DOS 6, send Mode LPT1 RETRY=RInstalling the Printer Driver for Microsoft Windows Users Installing Windows Printer DriversConﬁguration Options with the DJPMenu Conﬁguration Utility Setting up the PrinterConﬁguring the Printer Norway Country Defaults Available in DJPMenuCharacter Set Installation and Conﬁguration Operation and Usage Icon Button or Light Description Printer Buttons and LightsLoading Media Description of Printer Buttons and LightsNormal Printing from the Paper Tray Or thick paper Invoke the print command from your computerManual Single Load Printing on envelopes, labels or TransparenciesInto the paper tray Printing on letterheadInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintaining Print Cartridges MaintenancePrint cartridge troubleshooting information Print Cartridge Tips Maintaining the PrinterThermal Inkjet II Technology Operation and Usage Thermal Inkjet II TechnologyOperation and Usage Printer Drivers Chapter Windows Printer DriversPrinter Driver Features and Capabilities Compatibility MemoryFree Disk Space SoftwarePrinter wont print from Windows Common Windows Problems SolutionNot install through the Control Panel Printer Setup menuIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page HP DeskJet 400 Printing Problems Probable Cause Solution Printing ProblemsPrinter Light Indications Oops is defective Printer for replacement of the Oops ﬂagPath Print cartridge cradl e are in the home position right Solving Carriage Stall ConditionsTurn the printer off and then back on Problem Resolution Troubleshooting Paper Feed Operations An empty in tray as a single stack Printer Settings in chapterMedia loading from the paper tray Sheets into the in trayClose the printer door. Load paper and turn on the printer Clearing Paper JamsPrinter, return the printer for repair Obstructions blockPaper path Paper on top of paper already in the in tray Avoiding Print SkewIf AB, use the equation A-B/C Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down Print skew onPrinter CommunicatesYes without the sharing Device? Troubleshooting Communication ProblemsCable Print Cartridge Troubleshooting Print CartridgesShort Print Cartridge Life Actually printed was inaccurate Overusing the cleaning routineContainer provided with the optional Color Kit Estimate of the number of pagesReplace the print cartridge. See table Identifying the Print Cartridge Expiration DateExplanation Print Cartridge Life Speciﬁcations Age10. Print Cartridge Expired? Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Clearing Clogged Print Cartridge Nozzles Cleaning the Electrical ContactsSolving Black Print Quality Problems Troubleshooting Print QualityPrint cartridge Solving Color Print Quality Problems11. Solving Black Print Quality Problems Black printing is fadingSolutions Try printing the sheet again using manual feedQuality in the Printer Setup dialog box Box of the Printer Setup menuDialog box Output where you Cartridge and print Expected colorColor fades on Printouts have blackPrintouts Missing Dots Printouts Missing Rows of DotsProblem Resolution 13. Avoiding Waitbanding Solution ImplementationProblem Resolution Service and Support Information Service and Support InformationWarranty Information HP Customer Return Repair Service Service Support ContractsNon-U.S. Service Support Contracts HP Express Exchange ServiceU.S Returning a Printer for ServiceInclude the one relevant accessory Elsewhere in the WorldNot exhibit a print cartridge-related problem Obtaining Support Information Service and Support ResourcesObtaining Printer Drivers HP Audio Tips Resource Information Service Hours Support HP Customer Information Center Postsales InformationHP Customer Resource Information Service Support Items AvailableHP Distribution CenterPrinter Repair Feedback Information Media Advance/Eject ProblemsPrint Quality Problems Accessory Problems Noise ProblemsCosmetic Problems Print Cartridge ProblemsUndeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Commands and Control Codes A-1 HP PCL Printer Command SummaryPrinter Control Commands Paper Size † Control CommandsHP PCL Printer Commands and Control Codes A-3 Font Selection CommandsSecondary Font Control Codes HP PCL Printer Commands and Control Codes A-5HP PCL Printer Commands and Control Codes Index-1 IndexIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 RAM Index-8Index-9 Index-10

Related manuals

Manual 346 pages 56.55 Kb

Manual 120 pages 19.45 Kb

Manual 20 pages 47.1 Kb