HP manual HP DeskJet 400 Printing Problems Probable Cause Solution

Page 70

Printing Problems

Table 5-2. HP DeskJet 400 Printing Problems

Problem

Probable Cause

Solution

 

 

 

Printing is skewed or slanted

Sheets are not feeding into the

See “Avoiding Print Skew” in this chapter.

 

printer correctly.

 

 

The print on your pre-printed

Re-print the forms.

 

forms is slanted.

 

 

 

 

The printer appears to be

The tape(s) that cover the ink

First remove the print cartridge from the printer. Then

printing, but nothing is

nozzles of a new print cartridge

remove the tape(s) covering the ink nozzles and re-install

printed

have not been removed.

the cartridge.

 

The print cartridge wasn’t

Remove and re-install the print cartridge, making sure that

 

snapped into place.

you push the top of the cartridge forward until it snaps into

 

 

place.

 

The print cartridge is empty.

Replace the print cartridge.

 

 

For more information, see “Installing/Replacing a Print

 

 

Cartridge” in chapter 3.

 

 

 

The printout is not correct

The appropriate printer driver

Check the printer driver selected in the software

 

has not been selected in the

application. See “Selecting a Printer Driver” in chapter 4.

 

software.

 

 

 

 

The font specified in the

The font specified in the

Check the printer driver selected in the software

document is not the font

document has not been

application. See “Selecting a Printer Driver” in chapter 4.

on the printout

installed in the software.

 

 

The font was not correctly

Check the software manual for instructions on specifying

 

specified in the software.

fonts.

 

 

 

Printed fonts, line length

Screen fonts are either not

Refer to the software application manual.

and/or character spacing

available or not correctly

 

do not match what you see

installed.

 

on the screen

 

 

 

 

 

Printing is slow, or you

There are problems with

If you are using Windows:

receive messages like “Not

computer system memory.

• Exit all applications and Windows.

enough memory to print”

 

 

• Re-start Windows and re-start only the application you

 

 

 

 

need.

 

 

Delete the screen fonts that correspond to printer fonts

 

 

that you use rarely.

 

 

Purchase more RAM for the computer.

 

 

 

Problem Resolution 5-7

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Contents HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Trademark Credits Publication HistoryIii Conventions About This Guide Page Contents Operation and Usage Contents-2Printer Drivers Problem Resolution Contents-3Contents-4 Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Appendix aChapter Installation and Configuration List of Tables-1Chapter Printer Driver Information Chapter Problem ResolutionChapter Operation and Usage List of Tables-2Chapter Contents Product InformationProduct Positioning Model Numbers and Product PositioningSupport Tools HP DeskJet 400 PrinterHP DeskJet 400 Printer Features and Benefits Features and BenefitsConfidence in software compatibility Transparency support black and color Presentation quality color output capability usingDriver HP Premium PaperViews HP DeskJet 400 PrinterHP DeskJet 400 Printer Options Region Printer OptionsIntercon Power Adapters Power Adapter Part NumbersPlug Type Chile Latin America 9100-5346 Supplies and Accessories HP DeskJet 400 Printer Supplies and Accessories Part NumberUser Documentation HP DeskJetPortrait Fonts Internal FontsInternal Portrait Fonts Internal Landscape FontsPerformance Specifications SpecificationsCategory Specification Printer usage 10. Reliability Specifications Category20,000 hours Mechanism life 25,000 pages Width 13. Physical Specifications ApproximatePrinter with the paper tray closed Height14. Packaging Dimensions Specifications Length Width Height15. Environmental Specifications Category 46 dBASafety Certification 16. Product Safety SpecificationsEMI Certification Mm 257 mm 17. Paper Handling SpecificationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 US No envelope 12 in .5 DL envelope Mm 110 mmPrintable Area Portrait Orientation Printable Area Landscape Orientation Product Information18. Printable Area1,2 Portrait Mode Left Margin Right Margin19. Hewlett-Packard Print Cartridge Specifications Category Product Information Installation and Configuration Installation and ConfigurationCentronics Parallel Interface Cable Items IncludedColor Kit Connecting Power to the Printer Connecting the Printer to a Power AdapterCentronics Parallel Interface Pinout Information DescriptionInstallation and Configuration Mode LPT1 RETRY=R For DOS 5.0 and DOS 6, sendInstalling Windows Printer Drivers Installing the Printer Driver for Microsoft Windows UsersConfiguring the Printer Setting up the PrinterConfiguration Options with the DJPMenu Configuration Utility Character Set Country Defaults Available in DJPMenuNorway Installation and Configuration Operation and Usage Description of Printer Buttons and Lights Printer Buttons and LightsLoading Media Icon Button or Light DescriptionNormal Printing from the Paper Tray Manual Single Load Invoke the print command from your computerOr thick paper Printing on letterhead TransparenciesInto the paper tray Printing on envelopes, labels orInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Print cartridge troubleshooting information MaintenanceMaintaining Print Cartridges Maintaining the Printer Print Cartridge TipsThermal Inkjet II Technology Thermal Inkjet II Technology Operation and UsageOperation and Usage Printer Drivers Windows Printer Drivers ChapterPrinter Driver Features and Capabilities Software MemoryFree Disk Space CompatibilityPrinter Setup menu Common Windows Problems SolutionNot install through the Control Panel Printer wont print from WindowsIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page Printing Problems HP DeskJet 400 Printing Problems Probable Cause SolutionPrinter Light Indications Path Printer for replacement of the Oops flagOops is defective Turn the printer off and then back on Solving Carriage Stall ConditionsPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations Sheets into the in tray Printer Settings in chapterMedia loading from the paper tray An empty in tray as a single stackClearing Paper Jams Close the printer door. Load paper and turn on the printerPaper path Obstructions blockPrinter, return the printer for repair Avoiding Print Skew Paper on top of paper already in the in trayPrint skew on Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down If AB, use the equation A-B/CTroubleshooting Communication Problems Printer CommunicatesYes without the sharing Device?Cable Short Print Cartridge Life Troubleshooting Print CartridgesPrint Cartridge Estimate of the number of pages Overusing the cleaning routineContainer provided with the optional Color Kit Actually printed was inaccurateIdentifying the Print Cartridge Expiration Date Replace the print cartridge. See table10. Print Cartridge Expired? Print Cartridge Life Specifications AgeExplanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Cleaning the Electrical Contacts Clearing Clogged Print Cartridge NozzlesTroubleshooting Print Quality Solving Black Print Quality ProblemsBlack printing is fading Solving Color Print Quality Problems11. Solving Black Print Quality Problems Print cartridgeBox of the Printer Setup menu Try printing the sheet again using manual feedQuality in the Printer Setup dialog box SolutionsPrintouts have black Output where you Cartridge and print Expected colorColor fades on Dialog boxPrintouts Missing Rows of Dots Printouts Missing DotsProblem Resolution Solution Implementation 13. Avoiding WaitbandingProblem Resolution Service and Support Information Service and Support InformationWarranty Information HP Express Exchange Service Service Support ContractsNon-U.S. Service Support Contracts HP Customer Return Repair ServiceReturning a Printer for Service U.SNot exhibit a print cartridge-related problem Elsewhere in the WorldInclude the one relevant accessory Obtaining Printer Drivers Service and Support ResourcesObtaining Support Information Postsales Information Resource Information Service Hours SupportHP Customer Information Center HP Audio TipsCenter Resource Information Service Support Items AvailableHP Distribution HP CustomerPrint Quality Problems Media Advance/Eject ProblemsPrinter Repair Feedback Information Print Cartridge Problems Noise ProblemsCosmetic Problems Accessory ProblemsUndefined Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet Printer Control Commands HP PCL Printer Command SummaryHP PCL Printer Commands and Control Codes A-1 Control Commands Paper Size †Font Selection Commands HP PCL Printer Commands and Control Codes A-3Secondary Font HP PCL Printer Commands and Control Codes A-5 Control CodesHP PCL Printer Commands and Control Codes Index Index-1Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 RAMIndex-9 Index-10
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