HP 3550 manual Paper jams, Paper jam recovery, Paper jam locations shown without optional Tray

Page 164

Paper jams

Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams.

Paper jam locations (shown without optional Tray 3)

1 output bin

2 paper path

3 Tray 1 input

4 trays

5 duplex path

6 path to lower rear door (rear output bin)

	Paper jam recovery
	This printer automatically provides paper jam recovery, a feature that allows you to set
	whether the printer should attempt to automatically reprint jammed pages. The options are:
	● AUTO Printer will attempt to reprint jammed pages.
	● OFF Printer will not attempt to reprint jammed pages.
	During the recovery process, the printer may reprint several good pages that were printed
NOTE
	before the paper jam occurred. Be sure to remove any duplicated pages.

152 Chapter 8 Problemsolving

ENWW

Image 164

Contents Use Page User Guide Copyright and License Online Services HP service agreementsHP customer care HP toolboxHP support and information for Macintosh computers Table of contents O configuration Managing the printer ViiProblemsolving ViiiAppendix C Printer specifications Glossary Index Printer basics Quick access to printer information Where to look for more informationSetting up the printer User guide linksUsing the printer HP Color LaserJet 3550n printer Printer configurationsHP Color LaserJet 3550 printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printerHP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printerPrinter features FeaturesAccessories Paper handlingSupplies AccessibilityHP Color LaserJet 3550 series printer Connectivity Walk around Front view shown with 500-sheet paper feederBack and side view Printer software Printer driversOperating system JetReady Operating systemPCL PS EmulationAdditional drivers HP Web JetadminSoftware for networks HP toolbox UtilitiesLinux Network administrator Other components and utilitiesWindows Macintosh OSPrint media specifications Supported paper weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1Tray 3 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 2 paper sizes1 Control panel Control panel overview Control panel buttonsControl panel buttons and lights Button name FunctionControl panel indicator lights IndicatorDisplay Button nameAccessing the control panel from a computer Printer displayReady Control panel menusGetting started basics To access the menus Menu hierarchyInformation menu Paper handling menuConfigure device menu Diagnostics menu Paper path test Manual Sensor TestComponent Test PRINT/STOP TestInformation menu Print UsagePrint File Directory Print PCL Font ListTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Paper handling menuMenu item Value Description Manual Feed OFF Courier Font Regular Dark Configure device menuPrinting menu Wide A4 YES Print PS Errors OFF Menu item ValuesSymbol set Print quality menuAppend CR to LF Suppress Blank PagesAdjust Tray Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 isSource Guard FuserSystem setup menu Hours HourMinutes See Auto continue for more information Resets menu MenuNone Diagnostics menu To set use requested tray Changing printer control panel configuration settingsTray behavior options use requested tray and manually feed To set manually feed prompt PowerSave timeTo set PowerSave time To set the display brightness To disable or enable PowerSaveDisplay brightness To set the clearable warnings Auto continueTo set the personality To set supplies low reporting Supplies lowTo set the auto continue Jam recovery To set jam recovery responseLanguage To select languageUsing the printer control panel in shared environments Configuration USB port connection USB configurationConnecting the USB cable Parallel port connection HP Jetdirect print servers Available enhanced I/O interfacesNetWare networks Windows and Windows NT networksAppleTalk networks UNIX/Linux networksNetwork configuration Configuring TCP/IP parametersConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speedTo disable IPX/SPX Disabling network protocols optionalTo disable AppleTalk To disable DLC/LLCPrinting tasks Type and Size Controlling print jobsSource Priority for print settings Gaining access to printer driver settingsOperating System Temporary change settings For print jobs Permanently change default settings1Change settings that you want Paper that can damage the printer Selecting paperPaper to avoid Enww Configuring type Configuring traysConfiguring size Unit of measure DimensionTray 1 custom paper Printing from Tray 1 multipurpose tray Loading paper into TrayEnww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top marginPrinting from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Printing on special media TransparenciesGlossy paper Colored paperLabels Heavy paperRecycled paper HP LaserJet Tough paperPreprinted forms and letterhead Control panel settings for automatic 2-sided printing Sided duplex printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printersOptions for binding 2-sided printing jobs Manual 2-sided printingTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyEnww Special printing situations Printing a different firstPrinting on custom-size paper Stopping a print requestTo stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer To select Print Menu MAP Printer information pagesMenu map Configuration Press to select Print ConfigurationSupplies status To print the supplies statusDemo Press to select Print File DirectoryEnww To access the embedded Web server using a network ConnectionSettings tab Information tabNetworking tab Other linksUsing the HP toolbox Supported operating systemsSupported browsers To view HP toolboxTroubleshooting tab HP toolbox sectionsStatus tab Alerts tabAdvanced Printer Settings window Set up status alertsSet up e-mail alerts Administrative settingsSettings tab HP toolbox linksInformation tab Network tabColor 101Using color HP ImageREtPaper selection Standard red-green-blue sRGBCmyk ink set emulation PostScript only Automatic or manual color adjustment Managing colorPrint in Grayscale Manual color optionsManaging color Matching colors Maintenance 107Managing supplies Supplies lifeCartridge Replace Color Checking the print cartridge lifePress to highlight Print Supplies Status Using the HP toolbox Using HP Web JetadminPrint cartridge storage HP print cartridgesPrint cartridge authentication HP fraud hotlineSupply replacement guidelines Replacing supplies and partsLocating supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To replace the fuser To reset the transfer unit countReplacing the fuser and pickup roller Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panelConfiguring e-mail alerts Software Information locationEnww Problemsolving 131Basic troubleshooting checklist Factors affecting printer performanceError messages Critical error messagesControl panel message types Status messagesControl panel messages Control panel messages13.XX.YY JAM Inside Upper Rear Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Front Door Insufficient Memory Buffer OverflowParallel I/O Buffer Overflow Serial I/O Buffer OverflowPrinter Error BAD Serial TransmissionUnexpected Size in Tray Load Tray X Type Size Unexpected Type in TrayMemory Dimm a Bank B No SystemStorage Error Settings Changed Xxxx Printer Error8X.YYYY EIO Error Permanent Storage FullCleaning Data Received JOB NameCannot Duplex Check Rear BIN Cannot Duplex Check PaperDo not Power OFF Flash File Operation Failed Flash Device FailureFlash File System is Full Flash is Write ProtectedInstall Color Cartridge Install Transfer UnitIncorrect Color Cartridge Initializing permanent storageDo not Power OFF Manually Feed Output StackNON HP Supply Detected NON HP Supply USEOrder Color Cartridge Order Fuser KITConfiguration Paper Path TestDemo Event LOGIntermittent Mode RegistrationSupplies Status UsageReload Tray X Trnsprncy Size RAM Disk File System is FullRAM Disk is Write Protected To exit press Cancel Job key Remove ALL Print CartridgesRemove AT Least ONE Print Cartridge Replace Color CartridgeReplace Supplies Replace Transfer KITUnauthorized Supply in USE Unsupported Data onFS Dimm in Slot USE Tray X Type SizePaper jam locations shown without optional Tray Paper jam recoveryPaper jams To disable paper jam recovery Solution Common causes of paper jamsCommon causes of paper jams1 CauseCommon causes of paper jams Cause Clearing paper jams Jam in TrayClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper CausePrinter pulls from incorrect tray Cause Paper does not feed automaticallyPaper does not feed automatically Cause Paper does not feed from Trays 2Output is curled or wrinkled Transparencies or glossy paper will not feed CauseEnvelopes jam or will not feed in the printer Cause Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path testRegistration Event logTo highlight Print Test To select Print TestPrinter response problems Printer response problemsNo display message Control panel display is hard to read CauseSee Changing printer control panel configuration settings Printer is on but is not receiving data CauseUnable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feederColor printing problems Color printing problemsPrinting black instead of color Incorrect shadePrinted colors do not match screen colors Cause Inconsistent colors after installing a print cartridgeClick Settings Incorrect printer output Incorrect printer outputManual 2-sided print job is ordered incorrectly Guidelines for printing with different fontsPartial printout Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software CauseOverhead transparency defects Print quality troubleshootingPrint quality problems associated with paper Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with paper jams Calibrating the printer Supplies and accessories 193Spare parts and supplies availability Type/size Supplies, accessories, and part numbersPart Part number J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statementAppendix B Service and support Page HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site serviceRepacking the printer To repack the printerEnww Printer specifications Specifications informationPhysical dimensions Product Height Depth Width WeightVolt Models Power consumption average, in watts1Volt Models Minimum recommended circuit Capacity Acoustic emissions HP Color LaserJet 3550 series printer1 Operating environment specificationsAcoustic emissions HP Color LaserJet 3700 series printer Enww Regulatory information FCC regulationsEnvironmental product stewardship program Protecting the environmentPower consumption Toner consumptionPaper use PlasticsMaterial Safety Data Sheet Msds Extended warranty PaperMaterial restrictions For more informationEnww Conforms to the following Product Specifications Declaration of ConformitiesRegulatory Model Number4 Regulatory Model Number2 Safety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement JapanLaser statement for Finland Luokan 1 laserlaite Klass 1 Laser ApparatEnww Printing a configuration Working with memoryPrint server cards Printer memoryInstalling memory and font DIMMs To install memory and font DIMMsInstalling memory and font DIMMs Enww Enww Enabling the language font Dimm To enable memory for WindowsEnabling memory To check Dimm installation Checking Dimm installationTo enable fonts from the PCL 6 printer driver for Windows To install an HP Jetdirect print server card Enww Enww Bootp GlossaryIPX/SPX PJL TCP/IP Symbols/Numerics IndexLanguage Warranty Enww Page Q5990-90940

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