HP 3550 manual See Changing printer control panel configuration settings

Page 193

Printer response problems (continued)

Printer is on, but nothing prints

Cause

The parallel port may have a DOS timeout error.

Solution

Add a MODE command to the AUTOEXEC.BAT file. See the DOS manual for additional information.

The PS (PostScript Emulation) personality is not selected.

The correct driver is not selected in the software application or printer driver.

The printer is not properly configured.

The computer port is not configured or is not working properly.

The printer has not been correctly named for the network or for a Macintosh.

Select PS or AUTO for the printer language. See Changing printer control panel configuration settings.

Select the driver for PostScript Emulation for this printer in the software application or printer driver.

See Changing printer control panel configuration settings.

Run another peripheral connected to this port to verify that the port is working properly.

For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer.

Printer is on but is not receiving data Cause

The printer Ready indicator light is not lit.

The front door is not closed properly.

A printer message other than Ready appears on the printer control panel.

The interface cable is not correct for this configuration.

Solution

Press STOP to return the printer to the Ready state.

Close the front door firmly.

See Control panel messages.

Select the correct interface cable for your configuration. See Parallel configuration

(HP Color LaserJet 3700 series printer only) or Enhanced I/O (EIO) configuration (HP Color LaserJet 3700 series printer only).

The interface cable is not securely connected to both the printer and the computer.

The printer is not configured correctly.

The interface configurations shown on the printer configuration page do not match the configurations on the host computer.

The computer is not working properly.

Disconnect and reconnect the interface cable.

See Changing printer control panel configuration settings for configuration information.

Configure the printer to match the computer configuration.

Try using an application that you know works properly to check the computer, or, if connected via the parallel port, in DOS, type Dir>Prn at the DOS command prompt.

The computer port that the printer is connected to is not configured or is not working properly.

Run another peripheral connected to this port to verify that the port is working properly.

ENWW

Printer response problems 181

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Contents Use Page User Guide Copyright and License HP service agreements Online ServicesHP customer care HP toolboxHP support and information for Macintosh computers Table of contents O configuration Vii Managing the printerViii ProblemsolvingAppendix C Printer specifications Glossary Index Printer basics Where to look for more information Quick access to printer informationSetting up the printer User guide linksUsing the printer HP Color LaserJet 3550 printer Printer configurationsHP Color LaserJet 3550n printer HP Color LaserJet 3700n printer HP Color LaserJet 3700 printerHP Color LaserJet 3700dtn printer HP Color LaserJet 3700dn printerFeatures Printer featuresPaper handling AccessoriesHP Color LaserJet 3550 series printer Connectivity AccessibilitySupplies Front view shown with 500-sheet paper feeder Walk aroundBack and side view Printer drivers Printer softwareOperating system Operating system JetReadyPCL PS EmulationSoftware for networks HP Web JetadminAdditional drivers Linux UtilitiesHP toolbox Other components and utilities Network administratorWindows Macintosh OSSupported paper weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1Tray 2 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 3 paper sizes1 Control panel Control panel buttons Control panel overviewControl panel buttons and lights Button name FunctionIndicator Control panel indicator lightsDisplay Button namePrinter display Accessing the control panel from a computerGetting started basics Control panel menusReady Menu hierarchy To access the menusInformation menu Paper handling menuConfigure device menu Diagnostics menu Manual Sensor Test Paper path testComponent Test PRINT/STOP TestPrint Usage Information menuPrint File Directory Print PCL Font ListMenu item Value Description Paper handling menuTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Printing menu Configure device menuManual Feed OFF Courier Font Regular Dark Menu item Values Wide A4 YES Print PS Errors OFFPrint quality menu Symbol setAppend CR to LF Suppress Blank PagesAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Adjust TraySource Guard FuserSystem setup menu Minutes HourHours See Auto continue for more information Menu Resets menuNone Diagnostics menu Tray behavior options use requested tray and manually feed Changing printer control panel configuration settingsTo set use requested tray To set PowerSave time PowerSave timeTo set manually feed prompt Display brightness To disable or enable PowerSaveTo set the display brightness To set the personality Auto continueTo set the clearable warnings To set the auto continue Supplies lowTo set supplies low reporting To set jam recovery response Jam recoveryLanguage To select languageUsing the printer control panel in shared environments Configuration Connecting the USB cable USB configurationUSB port connection Parallel port connection Available enhanced I/O interfaces HP Jetdirect print serversWindows and Windows NT networks NetWare networksAppleTalk networks UNIX/Linux networksConfiguring TCP/IP parameters Network configurationConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the link speed Setting the idle timeoutDisabling network protocols optional To disable IPX/SPXTo disable DLC/LLC To disable AppleTalkPrinting tasks Source Controlling print jobsType and Size Gaining access to printer driver settings Priority for print settingsOperating System Temporary change settings For print jobs Permanently change default settings1Change settings that you want Paper to avoid Selecting paperPaper that can damage the printer Enww Configuring size Configuring traysConfiguring type Tray 1 custom paper DimensionUnit of measure Loading paper into Tray Printing from Tray 1 multipurpose trayEnww Printing envelopes from Tray To load envelopes into Tray Address type Left margin Top margin Printing envelopesPrinting from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Transparencies Printing on special mediaGlossy paper Colored paperHeavy paper LabelsPreprinted forms and letterhead HP LaserJet Tough paperRecycled paper Sided duplex printing Control panel settings for automatic 2-sided printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printersManual 2-sided printing Options for binding 2-sided printing jobsOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexEnww Printing a different first Special printing situationsPrinting on custom-size paper Stopping a print requestTo stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Menu map Printer information pagesTo select Print Menu MAP Press to select Print Configuration ConfigurationSupplies status To print the supplies statusPress to select Print File Directory DemoEnww Connection To access the embedded Web server using a networkInformation tab Settings tabOther links Networking tabSupported operating systems Using the HP toolboxSupported browsers To view HP toolboxHP toolbox sections Troubleshooting tabStatus tab Alerts tabSet up status alerts Advanced Printer Settings windowSet up e-mail alerts Administrative settingsHP toolbox links Settings tabInformation tab Network tab101 ColorHP ImageREt Using colorPaper selection Standard red-green-blue sRGBCmyk ink set emulation PostScript only Managing color Automatic or manual color adjustmentPrint in Grayscale Manual color optionsManaging color Matching colors 107 MaintenanceSupplies life Managing suppliesPress to highlight Print Supplies Status Checking the print cartridge lifeCartridge Replace Color Using HP Web Jetadmin Using the HP toolboxPrint cartridge storage HP print cartridgesHP fraud hotline Print cartridge authenticationReplacing supplies and parts Supply replacement guidelinesLocating supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww Replacing the fuser and pickup roller To reset the transfer unit countTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count To clean the printer using the printer control panel Cleaning the printerSoftware Information location Configuring e-mail alertsEnww 131 ProblemsolvingFactors affecting printer performance Basic troubleshooting checklistCritical error messages Error messagesControl panel message types Status messagesControl panel messages Control panel messages13.XX.YY JAM Inside Front Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Upper Rear Door Buffer Overflow Insufficient MemoryParallel I/O Buffer Overflow Serial I/O Buffer OverflowBAD Serial Transmission Printer ErrorUnexpected Size in Tray Load Tray X Type Size Unexpected Type in TrayMemory No System Dimm a Bank BXxxx Printer Error Storage Error Settings Changed8X.YYYY EIO Error Permanent Storage FullJOB Name Cleaning Data ReceivedCannot Duplex Check Rear BIN Cannot Duplex Check PaperFlash Device Failure Do not Power OFF Flash File Operation FailedFlash File System is Full Flash is Write ProtectedInstall Transfer Unit Install Color CartridgeIncorrect Color Cartridge Initializing permanent storageManually Feed Output Stack Do not Power OFFNON HP Supply USE NON HP Supply DetectedOrder Color Cartridge Order Fuser KITPaper Path Test ConfigurationDemo Event LOGRegistration Intermittent ModeSupplies Status UsageRAM Disk is Write Protected RAM Disk File System is FullReload Tray X Trnsprncy Size Remove ALL Print Cartridges To exit press Cancel Job keyRemove AT Least ONE Print Cartridge Replace Color CartridgeReplace Transfer KIT Replace SuppliesUnsupported Data on Unauthorized Supply in USEFS Dimm in Slot USE Tray X Type SizePaper jams Paper jam recoveryPaper jam locations shown without optional Tray To disable paper jam recovery Common causes of paper jams SolutionCommon causes of paper jams1 CauseCommon causes of paper jams Cause Jam in Tray Clearing paper jamsClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper CausePaper does not feed automatically Printer pulls from incorrect tray CausePaper does not feed from Trays 2 Paper does not feed automatically CauseEnvelopes jam or will not feed in the printer Cause Transparencies or glossy paper will not feed CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Paper path test Troubleshooting information pagesEvent log RegistrationTo highlight Print Test To select Print TestPrinter response problems Printer response problemsNo display message Control panel display is hard to read CausePrinter is on but is not receiving data Cause See Changing printer control panel configuration settingsUnable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feederColor printing problems Color printing problemsPrinting black instead of color Incorrect shadeClick Settings Inconsistent colors after installing a print cartridgePrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer outputPartial printout Guidelines for printing with different fontsManual 2-sided print job is ordered incorrectly Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software CausePrint quality problems associated with paper Print quality troubleshootingOverhead transparency defects Print quality problems associated with paper jams Print quality problems associated with the environmentPrint quality troubleshooting pages Calibrating the printer 193 Supplies and accessoriesSpare parts and supplies availability Part Part number Supplies, accessories, and part numbersType/size J3258B Part Part number Type/size Enww Hewlett-Packard limited warranty statement Service and supportAppendix B Service and support Page On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site serviceTo repack the printer Repacking the printerEnww Specifications information Printer specificationsPhysical dimensions Product Height Depth Width WeightVolt Models Minimum recommended circuit Capacity Power consumption average, in watts1Volt Models Acoustic emissions HP Color LaserJet 3700 series printer Operating environment specificationsAcoustic emissions HP Color LaserJet 3550 series printer1 Enww FCC regulations Regulatory informationEnvironmental product stewardship program Protecting the environmentToner consumption Power consumptionPaper use PlasticsPaper Material Safety Data Sheet Msds Extended warrantyMaterial restrictions For more informationEnww Declaration of Conformities Conforms to the following Product SpecificationsRegulatory Model Number4 Regulatory Model Number2 Laser safety Safety statementsCanadian DOC regulations EMI statement Korea Vcci statement JapanLuokan 1 laserlaite Klass 1 Laser Apparat Laser statement for FinlandEnww Working with memory Printing a configurationPrint server cards Printer memoryTo install memory and font DIMMs Installing memory and font DIMMsInstalling memory and font DIMMs Enww Enww Enabling memory To enable memory for WindowsEnabling the language font Dimm To enable fonts from the PCL 6 printer driver for Windows Checking Dimm installationTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Glossary BootpIPX/SPX PJL TCP/IP Index Symbols/NumericsLanguage Warranty Enww Page Q5990-90940
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