HP 3550 manual Printer response problems, No display message, Printer is on, but nothing prints

Page 192

Printer response problems

The following table lists common printer response problems and suggested solutions for resolving them.

Printer response problems

No display message

Cause

The printer on/off button is in the off position.

The printer memory DIMMs (available on the HP Color LaserJet 3700 series printer only) are defective or installed incorrectly.

The power cord is not firmly plugged into both the printer and the power receptacle.

The line voltage is incorrect for the printer power configuration.

Solution

Verify that the printer is on. Fans may run while the printer is in Standby mode (off).

Verify that the printer memory DIMMs are correctly installed and are not defective.

Turn off the printer and then disconnect and reconnect the power cord. Turn the printer back on.

Connect the printer to a proper voltage source, as specified on the Power Rating Label on the back of the printer.

The power cord is damaged or excessively worn.

The power source receptacle is not working correctly.

Replace the power cord.

Connect the printer to a different power receptacle.

Control panel display is hard to read Cause

The contrast is too high or too low for the office environment.

Printer is on, but nothing prints

Solution

Adjust the contrast on the control panel display. See Display brightness.

Cause

The printer Ready indicator light is not lit.

Solution

Press STOP to return the printer to the Ready state.

The top cover is not closed properly. The Data indicator light is flashing.

REPLACE <COLOR> CARTRIDGE appears on the printer display.

A printer message other than Ready appears on the printer control panel.

Close the top cover firmly.

The printer is probably still receiving data. Wait for the Data indicator to stop flashing.

Replace the print cartridge specified on the printer display.

See Control panel messages.

180 Chapter 8 Problemsolving

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Contents Use Page User Guide Copyright and License Online Services HP service agreementsHP customer care HP toolboxHP support and information for Macintosh computers Table of contents O configuration Managing the printer ViiProblemsolving ViiiAppendix C Printer specifications Glossary Index Printer basics Quick access to printer information Where to look for more informationSetting up the printer User guide linksUsing the printer Printer configurations HP Color LaserJet 3550 printerHP Color LaserJet 3550n printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printerHP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printerPrinter features FeaturesAccessories Paper handlingAccessibility HP Color LaserJet 3550 series printer ConnectivitySupplies Walk around Front view shown with 500-sheet paper feederBack and side view Printer software Printer driversOperating system JetReady Operating systemPCL PS EmulationHP Web Jetadmin Software for networksAdditional drivers Utilities LinuxHP toolbox Network administrator Other components and utilitiesWindows Macintosh OSPrint media specifications Supported paper weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1Automatic 2-sided printing Dimensions Weight and thickness Tray 2 paper sizes1Tray 3 paper sizes1 Control panel Control panel overview Control panel buttonsControl panel buttons and lights Button name FunctionControl panel indicator lights IndicatorDisplay Button nameAccessing the control panel from a computer Printer displayControl panel menus Getting started basicsReady To access the menus Menu hierarchyInformation menu Paper handling menuConfigure device menu Diagnostics menu Paper path test Manual Sensor TestComponent Test PRINT/STOP TestInformation menu Print UsagePrint File Directory Print PCL Font ListPaper handling menu Menu item Value DescriptionTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Configure device menu Printing menuManual Feed OFF Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Menu item ValuesSymbol set Print quality menuAppend CR to LF Suppress Blank PagesAdjust Tray Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 isSource Guard FuserSystem setup menu Hour MinutesHours See Auto continue for more information Resets menu MenuNone Diagnostics menu Changing printer control panel configuration settings Tray behavior options use requested tray and manually feedTo set use requested tray PowerSave time To set PowerSave timeTo set manually feed prompt To disable or enable PowerSave Display brightnessTo set the display brightness Auto continue To set the personalityTo set the clearable warnings Supplies low To set the auto continueTo set supplies low reporting Jam recovery To set jam recovery responseLanguage To select languageUsing the printer control panel in shared environments Configuration USB configuration Connecting the USB cableUSB port connection Parallel port connection HP Jetdirect print servers Available enhanced I/O interfacesNetWare networks Windows and Windows NT networksAppleTalk networks UNIX/Linux networksNetwork configuration Configuring TCP/IP parametersConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speedTo disable IPX/SPX Disabling network protocols optionalTo disable AppleTalk To disable DLC/LLCPrinting tasks Controlling print jobs SourceType and Size Priority for print settings Gaining access to printer driver settingsOperating System Temporary change settings For print jobs Permanently change default settings1Change settings that you want Selecting paper Paper to avoidPaper that can damage the printer Enww Configuring trays Configuring sizeConfiguring type Dimension Tray 1 custom paperUnit of measure Printing from Tray 1 multipurpose tray Loading paper into TrayEnww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top marginPrinting from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Printing on special media TransparenciesGlossy paper Colored paperLabels Heavy paperHP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Control panel settings for automatic 2-sided printing Sided duplex printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printersOptions for binding 2-sided printing jobs Manual 2-sided printingTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyEnww Special printing situations Printing a different firstPrinting on custom-size paper Stopping a print requestTo stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Printer information pages Menu mapTo select Print Menu MAP Configuration Press to select Print ConfigurationSupplies status To print the supplies statusDemo Press to select Print File DirectoryEnww To access the embedded Web server using a network ConnectionSettings tab Information tabNetworking tab Other linksUsing the HP toolbox Supported operating systemsSupported browsers To view HP toolboxTroubleshooting tab HP toolbox sectionsStatus tab Alerts tabAdvanced Printer Settings window Set up status alertsSet up e-mail alerts Administrative settingsSettings tab HP toolbox linksInformation tab Network tabColor 101Using color HP ImageREtPaper selection Standard red-green-blue sRGBCmyk ink set emulation PostScript only Automatic or manual color adjustment Managing colorPrint in Grayscale Manual color optionsManaging color Matching colors Maintenance 107Managing supplies Supplies lifeChecking the print cartridge life Press to highlight Print Supplies StatusCartridge Replace Color Using the HP toolbox Using HP Web JetadminPrint cartridge storage HP print cartridgesPrint cartridge authentication HP fraud hotlineSupply replacement guidelines Replacing supplies and partsLocating supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To reset the transfer unit count Replacing the fuser and pickup rollerTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panelConfiguring e-mail alerts Software Information locationEnww Problemsolving 131Basic troubleshooting checklist Factors affecting printer performanceError messages Critical error messagesControl panel message types Status messagesControl panel messages Control panel messages13.XX.YY JAM in Tray 13.XX.YY JAM Inside Front Door13.XX.YY JAM Inside Upper Rear Door Insufficient Memory Buffer OverflowParallel I/O Buffer Overflow Serial I/O Buffer OverflowPrinter Error BAD Serial TransmissionUnexpected Size in Tray Load Tray X Type Size Unexpected Type in TrayMemory Dimm a Bank B No SystemStorage Error Settings Changed Xxxx Printer Error8X.YYYY EIO Error Permanent Storage FullCleaning Data Received JOB NameCannot Duplex Check Rear BIN Cannot Duplex Check PaperDo not Power OFF Flash File Operation Failed Flash Device FailureFlash File System is Full Flash is Write ProtectedInstall Color Cartridge Install Transfer UnitIncorrect Color Cartridge Initializing permanent storageDo not Power OFF Manually Feed Output StackNON HP Supply Detected NON HP Supply USEOrder Color Cartridge Order Fuser KITConfiguration Paper Path TestDemo Event LOGIntermittent Mode RegistrationSupplies Status UsageRAM Disk File System is Full RAM Disk is Write ProtectedReload Tray X Trnsprncy Size To exit press Cancel Job key Remove ALL Print CartridgesRemove AT Least ONE Print Cartridge Replace Color CartridgeReplace Supplies Replace Transfer KITUnauthorized Supply in USE Unsupported Data onFS Dimm in Slot USE Tray X Type SizePaper jam recovery Paper jamsPaper jam locations shown without optional Tray To disable paper jam recovery Solution Common causes of paper jamsCommon causes of paper jams1 CauseCommon causes of paper jams Cause Clearing paper jams Jam in TrayClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper CausePrinter pulls from incorrect tray Cause Paper does not feed automaticallyPaper does not feed automatically Cause Paper does not feed from Trays 2Transparencies or glossy paper will not feed Cause Envelopes jam or will not feed in the printer CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path testRegistration Event logTo highlight Print Test To select Print TestPrinter response problems Printer response problemsNo display message Control panel display is hard to read CauseSee Changing printer control panel configuration settings Printer is on but is not receiving data CauseUnable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feederColor printing problems Color printing problemsPrinting black instead of color Incorrect shadeInconsistent colors after installing a print cartridge Click SettingsPrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer outputGuidelines for printing with different fonts Partial printoutManual 2-sided print job is ordered incorrectly Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software CausePrint quality troubleshooting Print quality problems associated with paperOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with paper jamsPrint quality troubleshooting pages Calibrating the printer Supplies and accessories 193Spare parts and supplies availability Supplies, accessories, and part numbers Part Part numberType/size J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statementAppendix B Service and support Page HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site serviceRepacking the printer To repack the printerEnww Printer specifications Specifications informationPhysical dimensions Product Height Depth Width WeightPower consumption average, in watts1 Volt Models Minimum recommended circuit CapacityVolt Models Operating environment specifications Acoustic emissions HP Color LaserJet 3700 series printerAcoustic emissions HP Color LaserJet 3550 series printer1 Enww Regulatory information FCC regulationsEnvironmental product stewardship program Protecting the environmentPower consumption Toner consumptionPaper use PlasticsMaterial Safety Data Sheet Msds Extended warranty PaperMaterial restrictions For more informationEnww Conforms to the following Product Specifications Declaration of ConformitiesRegulatory Model Number4 Regulatory Model Number2 Safety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement JapanLaser statement for Finland Luokan 1 laserlaite Klass 1 Laser ApparatEnww Printing a configuration Working with memoryPrint server cards Printer memoryInstalling memory and font DIMMs To install memory and font DIMMsInstalling memory and font DIMMs Enww Enww To enable memory for Windows Enabling memoryEnabling the language font Dimm Checking Dimm installation To enable fonts from the PCL 6 printer driver for WindowsTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Bootp GlossaryIPX/SPX PJL TCP/IP Symbols/Numerics IndexLanguage Warranty Enww Page Q5990-90940
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