HP 3550 manual Printer pulls from incorrect tray Cause, Paper does not feed automatically

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Paper handling problems (continued)

Printer feeds incorrect page size

Cause

The correct size paper for Tray 1 is not selected in the printer control panel.

The paper size is not configured correctly for the tray.

Solution

From the control panel, select the correct size paper for Tray 1.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

Printer pulls from incorrect tray Cause

You are using a driver for a different printer.

The specified tray is empty.

Tray behavior for the requested tray is set to FIRST in the system setup submenu of the Configure Device menu.

Solution

Use a driver for this printer.

Load paper in the specified tray. Change the setting to EXCLUSIVELY.

The paper size is not configured correctly for the tray.

The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.

Paper does not feed automatically

Cause

Manual feed is selected in the software application.

The correct size paper is not loaded.

The tray is empty.

Paper from a previous jam has not been completely removed.

The paper size is not configured correctly for the tray.

The guides in the tray are not against the paper.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

Load paper in the requested tray.

or

Change the setting from EXCLUSIVELY to FIRST in the Configuration Menu. This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray.

Solution

Load Tray 1 with paper, or, if the paper is loaded, press .

Load the correct size paper. Load paper into the tray.

Open the printer and remove any paper in the paper path. Closely inspect the fuser area for jams. See Paper jams.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

Verify that the guides are touching the paper.

ENWW	Paper handling problems 173

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Contents Use Page User Guide Copyright and License HP service agreements Online ServicesHP customer care HP toolboxHP support and information for Macintosh computers Table of contents O configuration Vii Managing the printerViii ProblemsolvingAppendix C Printer specifications Glossary Index Printer basics Where to look for more information Quick access to printer informationSetting up the printer User guide linksUsing the printer HP Color LaserJet 3550n printer Printer configurationsHP Color LaserJet 3550 printer HP Color LaserJet 3700n printer HP Color LaserJet 3700 printerHP Color LaserJet 3700dtn printer HP Color LaserJet 3700dn printerFeatures Printer featuresPaper handling AccessoriesSupplies AccessibilityHP Color LaserJet 3550 series printer Connectivity Front view shown with 500-sheet paper feeder Walk aroundBack and side view Printer drivers Printer softwareOperating system Operating system JetReadyPCL PS EmulationAdditional drivers HP Web JetadminSoftware for networks HP toolbox UtilitiesLinux Other components and utilities Network administratorWindows Macintosh OSSupported paper weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1Tray 3 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 2 paper sizes1 Control panel Control panel buttons Control panel overviewControl panel buttons and lights Button name FunctionIndicator Control panel indicator lightsDisplay Button namePrinter display Accessing the control panel from a computerReady Control panel menusGetting started basics Menu hierarchy To access the menusInformation menu Paper handling menuConfigure device menu Diagnostics menu Manual Sensor Test Paper path testComponent Test PRINT/STOP TestPrint Usage Information menuPrint File Directory Print PCL Font ListTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Paper handling menuMenu item Value Description Manual Feed OFF Courier Font Regular Dark Configure device menuPrinting menu Menu item Values Wide A4 YES Print PS Errors OFFPrint quality menu Symbol setAppend CR to LF Suppress Blank PagesAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Adjust TraySource Guard FuserSystem setup menu Hours HourMinutes See Auto continue for more information Menu Resets menuNone Diagnostics menu To set use requested tray Changing printer control panel configuration settingsTray behavior options use requested tray and manually feed To set manually feed prompt PowerSave timeTo set PowerSave time To set the display brightness To disable or enable PowerSaveDisplay brightness To set the clearable warnings Auto continueTo set the personality To set supplies low reporting Supplies lowTo set the auto continue To set jam recovery response Jam recoveryLanguage To select languageUsing the printer control panel in shared environments Configuration USB port connection USB configurationConnecting the USB cable Parallel port connection Available enhanced I/O interfaces HP Jetdirect print serversWindows and Windows NT networks NetWare networksAppleTalk networks UNIX/Linux networksConfiguring TCP/IP parameters Network configurationConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the link speed Setting the idle timeoutDisabling network protocols optional To disable IPX/SPXTo disable DLC/LLC To disable AppleTalkPrinting tasks Type and Size Controlling print jobsSource Gaining access to printer driver settings Priority for print settingsOperating System Temporary change settings For print jobs Permanently change default settings1Change settings that you want Paper that can damage the printer Selecting paperPaper to avoid Enww Configuring type Configuring traysConfiguring size Unit of measure DimensionTray 1 custom paper Loading paper into Tray Printing from Tray 1 multipurpose trayEnww Printing envelopes from Tray To load envelopes into Tray Address type Left margin Top margin Printing envelopesPrinting from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Transparencies Printing on special mediaGlossy paper Colored paperHeavy paper LabelsRecycled paper HP LaserJet Tough paperPreprinted forms and letterhead Sided duplex printing Control panel settings for automatic 2-sided printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printersManual 2-sided printing Options for binding 2-sided printing jobsOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexEnww Printing a different first Special printing situationsPrinting on custom-size paper Stopping a print requestTo stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer To select Print Menu MAP Printer information pagesMenu map Press to select Print Configuration ConfigurationSupplies status To print the supplies statusPress to select Print File Directory DemoEnww Connection To access the embedded Web server using a networkInformation tab Settings tabOther links Networking tabSupported operating systems Using the HP toolboxSupported browsers To view HP toolboxHP toolbox sections Troubleshooting tabStatus tab Alerts tabSet up status alerts Advanced Printer Settings windowSet up e-mail alerts Administrative settingsHP toolbox links Settings tabInformation tab Network tab101 ColorHP ImageREt Using colorPaper selection Standard red-green-blue sRGBCmyk ink set emulation PostScript only Managing color Automatic or manual color adjustmentPrint in Grayscale Manual color optionsManaging color Matching colors 107 MaintenanceSupplies life Managing suppliesCartridge Replace Color Checking the print cartridge lifePress to highlight Print Supplies Status Using HP Web Jetadmin Using the HP toolboxPrint cartridge storage HP print cartridgesHP fraud hotline Print cartridge authenticationReplacing supplies and parts Supply replacement guidelinesLocating supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To replace the fuser To reset the transfer unit countReplacing the fuser and pickup roller Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count To clean the printer using the printer control panel Cleaning the printerSoftware Information location Configuring e-mail alertsEnww 131 ProblemsolvingFactors affecting printer performance Basic troubleshooting checklistCritical error messages Error messagesControl panel message types Status messagesControl panel messages Control panel messages13.XX.YY JAM Inside Upper Rear Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Front Door Buffer Overflow Insufficient MemoryParallel I/O Buffer Overflow Serial I/O Buffer OverflowBAD Serial Transmission Printer ErrorUnexpected Size in Tray Load Tray X Type Size Unexpected Type in TrayMemory No System Dimm a Bank BXxxx Printer Error Storage Error Settings Changed8X.YYYY EIO Error Permanent Storage FullJOB Name Cleaning Data ReceivedCannot Duplex Check Rear BIN Cannot Duplex Check PaperFlash Device Failure Do not Power OFF Flash File Operation FailedFlash File System is Full Flash is Write ProtectedInstall Transfer Unit Install Color CartridgeIncorrect Color Cartridge Initializing permanent storageManually Feed Output Stack Do not Power OFFNON HP Supply USE NON HP Supply DetectedOrder Color Cartridge Order Fuser KITPaper Path Test ConfigurationDemo Event LOGRegistration Intermittent ModeSupplies Status UsageReload Tray X Trnsprncy Size RAM Disk File System is FullRAM Disk is Write Protected Remove ALL Print Cartridges To exit press Cancel Job keyRemove AT Least ONE Print Cartridge Replace Color CartridgeReplace Transfer KIT Replace SuppliesUnsupported Data on Unauthorized Supply in USEFS Dimm in Slot USE Tray X Type SizePaper jam locations shown without optional Tray Paper jam recoveryPaper jams To disable paper jam recovery Common causes of paper jams SolutionCommon causes of paper jams1 CauseCommon causes of paper jams Cause Jam in Tray Clearing paper jamsClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper CausePaper does not feed automatically Printer pulls from incorrect tray CausePaper does not feed from Trays 2 Paper does not feed automatically CauseOutput is curled or wrinkled Transparencies or glossy paper will not feed CauseEnvelopes jam or will not feed in the printer Cause Cause Solution Prints on one side even when 2-sided duplex was selected Paper path test Troubleshooting information pagesEvent log RegistrationTo highlight Print Test To select Print TestPrinter response problems Printer response problemsNo display message Control panel display is hard to read CausePrinter is on but is not receiving data Cause See Changing printer control panel configuration settingsUnable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feederColor printing problems Color printing problemsPrinting black instead of color Incorrect shadePrinted colors do not match screen colors Cause Inconsistent colors after installing a print cartridgeClick Settings Incorrect printer output Incorrect printer outputManual 2-sided print job is ordered incorrectly Guidelines for printing with different fontsPartial printout Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software CauseOverhead transparency defects Print quality troubleshootingPrint quality problems associated with paper Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with paper jams Calibrating the printer 193 Supplies and accessoriesSpare parts and supplies availability Type/size Supplies, accessories, and part numbersPart Part number J3258B Part Part number Type/size Enww Hewlett-Packard limited warranty statement Service and supportAppendix B Service and support Page On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site serviceTo repack the printer Repacking the printerEnww Specifications information Printer specificationsPhysical dimensions Product Height Depth Width WeightVolt Models Power consumption average, in watts1Volt Models Minimum recommended circuit Capacity Acoustic emissions HP Color LaserJet 3550 series printer1 Operating environment specificationsAcoustic emissions HP Color LaserJet 3700 series printer Enww FCC regulations Regulatory informationEnvironmental product stewardship program Protecting the environmentToner consumption Power consumptionPaper use PlasticsPaper Material Safety Data Sheet Msds Extended warrantyMaterial restrictions For more informationEnww Declaration of Conformities Conforms to the following Product SpecificationsRegulatory Model Number4 Regulatory Model Number2 Laser safety Safety statementsCanadian DOC regulations EMI statement Korea Vcci statement JapanLuokan 1 laserlaite Klass 1 Laser Apparat Laser statement for FinlandEnww Working with memory Printing a configurationPrint server cards Printer memoryTo install memory and font DIMMs Installing memory and font DIMMsInstalling memory and font DIMMs Enww Enww Enabling the language font Dimm To enable memory for WindowsEnabling memory To check Dimm installation Checking Dimm installationTo enable fonts from the PCL 6 printer driver for Windows To install an HP Jetdirect print server card Enww Enww Glossary BootpIPX/SPX PJL TCP/IP Index Symbols/NumericsLanguage Warranty Enww Page Q5990-90940

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