HP 3550 manual Transparencies or glossy paper will not feed Cause, Output is curled or wrinkled

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Paper handling problems (continued)

Transparencies or glossy paper will not feed Cause

Unsupported transparencies may have been loaded.

The correct paper type is not specified in the software or printer driver.

The tray is overfilled.

Paper in another tray is the same size as the transparencies, and the printer is defaulting to the other tray.

The tray containing the transparencies or glossy paper is not configured correctly for type.

Envelopes jam or will not feed in the printer Cause

Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes.

Envelopes are curled or damaged.

Envelopes are sealing because the moisture content is too high.

Envelope orientation is incorrect.

This printer does not support the envelopes being used.

Tray 1 is configured for a size other than envelopes.

Output is curled or wrinkled

Cause

Paper does not meet the specifications for this printer.

Solution

Use transparencies designed for HP Color LaserJet printers.

Verify that the correct paper type is selected in the software or printer driver.

Remove excess paper from the tray. Make sure the paper does not exceed the maximum stack height indicator mark in Trays 2 or 3. Do not exceed the maximum stack height for Tray 1.

Make sure that the tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the paper type loaded.

Make sure that the tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the paper type loaded. See Configuring trays.

Solution

Load envelopes into Tray 1.

Try using different envelopes. Store envelopes in a controlled environment. See Envelopes for more information.

Try using different envelopes. Store envelopes in a controlled environment.

Verify that the envelope is loaded correctly. See Configuring trays.

See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Specification Guide.

Configure Tray 1 size for envelopes.

Solution

Use only paper that meets the HP paper specifications for this printer. See Supported paper weights and sizes.

ENWW	Paper handling problems 175

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Contents Use Page User Guide Copyright and License HP toolbox Online ServicesHP service agreements HP customer careHP support and information for Macintosh computers Table of contents O configuration Vii Managing the printerViii ProblemsolvingAppendix C Printer specifications Glossary Index Printer basics User guide links Quick access to printer informationWhere to look for more information Setting up the printerUsing the printer HP Color LaserJet 3550 printer Printer configurationsHP Color LaserJet 3550n printer HP Color LaserJet 3700n printer HP Color LaserJet 3700 printerHP Color LaserJet 3700dtn printer HP Color LaserJet 3700dn printerFeatures Printer featuresPaper handling AccessoriesHP Color LaserJet 3550 series printer Connectivity AccessibilitySupplies Front view shown with 500-sheet paper feeder Walk aroundBack and side view Printer drivers Printer softwarePS Emulation Operating system JetReadyOperating system PCLSoftware for networks HP Web JetadminAdditional drivers Linux UtilitiesHP toolbox Macintosh OS Network administratorOther components and utilities WindowsTray 1 paper sizes1 Print media specificationsSupported paper weights and sizes Tray Dimensions Weight or thickness CapacityTray 2 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 3 paper sizes1 Control panel Button name Function Control panel overviewControl panel buttons Control panel buttons and lightsButton name Control panel indicator lightsIndicator DisplayPrinter display Accessing the control panel from a computerGetting started basics Control panel menusReady Paper handling menu To access the menusMenu hierarchy Information menuConfigure device menu Diagnostics menu PRINT/STOP Test Paper path testManual Sensor Test Component TestPrint PCL Font List Information menuPrint Usage Print File DirectoryMenu item Value Description Paper handling menuTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Printing menu Configure device menuManual Feed OFF Courier Font Regular Dark Menu item Values Wide A4 YES Print PS Errors OFFSuppress Blank Pages Symbol setPrint quality menu Append CR to LFGuard Fuser Adjust TrayAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is SourceSystem setup menu Minutes HourHours See Auto continue for more information Menu Resets menuNone Diagnostics menu Tray behavior options use requested tray and manually feed Changing printer control panel configuration settingsTo set use requested tray To set PowerSave time PowerSave timeTo set manually feed prompt Display brightness To disable or enable PowerSaveTo set the display brightness To set the personality Auto continueTo set the clearable warnings To set the auto continue Supplies lowTo set supplies low reporting To select language Jam recoveryTo set jam recovery response LanguageUsing the printer control panel in shared environments Configuration Connecting the USB cable USB configurationUSB port connection Parallel port connection Available enhanced I/O interfaces HP Jetdirect print serversUNIX/Linux networks NetWare networksWindows and Windows NT networks AppleTalk networksConfiguring TCP/IP parameters Network configurationConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the link speed Setting the idle timeoutDisabling network protocols optional To disable IPX/SPXTo disable DLC/LLC To disable AppleTalkPrinting tasks Source Controlling print jobsType and Size Permanently change default settings1 Priority for print settingsGaining access to printer driver settings Operating System Temporary change settings For print jobsChange settings that you want Paper to avoid Selecting paperPaper that can damage the printer Enww Configuring size Configuring traysConfiguring type Tray 1 custom paper DimensionUnit of measure Loading paper into Tray Printing from Tray 1 multipurpose trayEnww Printing envelopes from Tray To load envelopes into Tray Address type Left margin Top margin Printing envelopesPrinting from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Colored paper Printing on special mediaTransparencies Glossy paperHeavy paper LabelsPreprinted forms and letterhead HP LaserJet Tough paperRecycled paper LaserJet 3700dn and 3700dtn printers Control panel settings for automatic 2-sided printingSided duplex printing Automatic 2-sided printing available for the HP ColorManual 2-sided printing Options for binding 2-sided printing jobsOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexEnww Stopping a print request Special printing situationsPrinting a different first Printing on custom-size paperTo stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Menu map Printer information pagesTo select Print Menu MAP To print the supplies status ConfigurationPress to select Print Configuration Supplies statusPress to select Print File Directory DemoEnww Connection To access the embedded Web server using a networkInformation tab Settings tabOther links Networking tabTo view HP toolbox Using the HP toolboxSupported operating systems Supported browsersAlerts tab Troubleshooting tabHP toolbox sections Status tabAdministrative settings Advanced Printer Settings windowSet up status alerts Set up e-mail alertsNetwork tab Settings tabHP toolbox links Information tab101 ColorStandard red-green-blue sRGB Using colorHP ImageREt Paper selectionCmyk ink set emulation PostScript only Manual color options Automatic or manual color adjustmentManaging color Print in GrayscaleManaging color Matching colors 107 MaintenanceSupplies life Managing suppliesPress to highlight Print Supplies Status Checking the print cartridge lifeCartridge Replace Color HP print cartridges Using the HP toolboxUsing HP Web Jetadmin Print cartridge storageHP fraud hotline Print cartridge authenticationChanging print cartridges Supply replacement guidelinesReplacing supplies and parts Locating supplies and partsTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww Replacing the fuser and pickup roller To reset the transfer unit countTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count To clean the printer using the printer control panel Cleaning the printerSoftware Information location Configuring e-mail alertsEnww 131 ProblemsolvingFactors affecting printer performance Basic troubleshooting checklistStatus messages Error messagesCritical error messages Control panel message typesControl panel messages Control panel messages13.XX.YY JAM Inside Front Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Upper Rear Door Serial I/O Buffer Overflow Insufficient MemoryBuffer Overflow Parallel I/O Buffer OverflowLoad Tray X Type Size Unexpected Type in Tray Printer ErrorBAD Serial Transmission Unexpected Size in TrayMemory No System Dimm a Bank BPermanent Storage Full Storage Error Settings ChangedXxxx Printer Error 8X.YYYY EIO ErrorCannot Duplex Check Paper Cleaning Data ReceivedJOB Name Cannot Duplex Check Rear BINFlash is Write Protected Do not Power OFF Flash File Operation FailedFlash Device Failure Flash File System is FullInitializing permanent storage Install Color CartridgeInstall Transfer Unit Incorrect Color CartridgeManually Feed Output Stack Do not Power OFFOrder Fuser KIT NON HP Supply DetectedNON HP Supply USE Order Color CartridgeEvent LOG ConfigurationPaper Path Test DemoUsage Intermittent ModeRegistration Supplies StatusRAM Disk is Write Protected RAM Disk File System is FullReload Tray X Trnsprncy Size Replace Color Cartridge To exit press Cancel Job keyRemove ALL Print Cartridges Remove AT Least ONE Print CartridgeReplace Transfer KIT Replace SuppliesUSE Tray X Type Size Unauthorized Supply in USEUnsupported Data on FS Dimm in SlotPaper jams Paper jam recoveryPaper jam locations shown without optional Tray To disable paper jam recovery Cause SolutionCommon causes of paper jams Common causes of paper jams1Common causes of paper jams Cause Jam in Tray Clearing paper jamsClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Two pages are printed on one piece of paper Cause Paper handling problemsPaper handling problems Printer feeds multiple sheetsPaper does not feed automatically Printer pulls from incorrect tray CausePaper does not feed from Trays 2 Paper does not feed automatically CauseEnvelopes jam or will not feed in the printer Cause Transparencies or glossy paper will not feed CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Paper path test Troubleshooting information pagesTo select Print Test RegistrationEvent log To highlight Print TestControl panel display is hard to read Cause Printer response problemsPrinter response problems No display messagePrinter is on but is not receiving data Cause See Changing printer control panel configuration settingsUnable to select the printer from the computer Cause Unable to select Tray 3 optional 500-sheet paper feeder Printer control panel problemsPrinter control panel problems Control panel settings work incorrectly CauseIncorrect shade Color printing problemsColor printing problems Printing black instead of colorClick Settings Inconsistent colors after installing a print cartridgePrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer outputPartial printout Guidelines for printing with different fontsManual 2-sided print job is ordered incorrectly Enww Unable to select a font from the software Cause Software application problemsSoftware application problems Unable to change system selections through softwarePrint quality problems associated with paper Print quality troubleshootingOverhead transparency defects Print quality problems associated with paper jams Print quality problems associated with the environmentPrint quality troubleshooting pages Calibrating the printer 193 Supplies and accessoriesSpare parts and supplies availability Part Part number Supplies, accessories, and part numbersType/size J3258B Part Part number Type/size Enww Hewlett-Packard limited warranty statement Service and supportAppendix B Service and support Page Next-day on-site service HP maintenance agreementsOn-site service agreements Extended warrantyTo repack the printer Repacking the printerEnww Product Height Depth Width Weight Printer specificationsSpecifications information Physical dimensionsVolt Models Minimum recommended circuit Capacity Power consumption average, in watts1Volt Models Acoustic emissions HP Color LaserJet 3700 series printer Operating environment specificationsAcoustic emissions HP Color LaserJet 3550 series printer1 Enww Protecting the environment Regulatory informationFCC regulations Environmental product stewardship programPlastics Power consumptionToner consumption Paper useFor more information Material Safety Data Sheet Msds Extended warrantyPaper Material restrictionsEnww Declaration of Conformities Conforms to the following Product SpecificationsRegulatory Model Number4 Regulatory Model Number2 EMI statement Korea Vcci statement Japan Safety statementsLaser safety Canadian DOC regulationsLuokan 1 laserlaite Klass 1 Laser Apparat Laser statement for FinlandEnww Printer memory Printing a configurationWorking with memory Print server cardsTo install memory and font DIMMs Installing memory and font DIMMsInstalling memory and font DIMMs Enww Enww Enabling memory To enable memory for WindowsEnabling the language font Dimm To enable fonts from the PCL 6 printer driver for Windows Checking Dimm installationTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Glossary BootpIPX/SPX PJL TCP/IP Index Symbols/NumericsLanguage Warranty Enww Page Q5990-90940

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