HP 3550 manual Software application problems, Unable to change system selections through software

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Software application problems

The following table lists common software application problems and suggested solutions for resolving them.

Software application problems

Unable to change system selections through software

Cause

System software changes are locked out by the printer control panel.

The software application does not support system changes.

The correct printer driver is not loaded. The correct application driver is not loaded.

Unable to select a font from the software Cause

The font is not available to the software application.

Unable to select colors from the software Cause

The software application does not support color.

Color mode is not selected in the software application or printer driver.

The correct printer driver is not loaded.

Solution

Contact the network administrator.

See the software application documentation.

Load the correct printer driver. Load the correct application driver.

Solution

See the software application documentation.

Solution

See the documentation for the software application.

Select Color mode instead of Grayscale or Monochrome mode.

Load the correct printer driver.

Printer driver does not recognize Tray 3 or the duplex printing accessory

Cause

The printer driver has not been configured to recognize Tray 3 or the duplex printing accessory.

Solution

See the printer driver's online Help for instructions on how to configure the driver to recognize printer accessories.

The accessory may not be installed.

Verify that the accessory is properly installed.

ENWW	Software application problems 189

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Contents Use Page User Guide Copyright and License HP service agreements Online ServicesHP customer care HP toolboxHP support and information for Macintosh computers Table of contents O configuration Vii Managing the printerViii ProblemsolvingAppendix C Printer specifications Glossary Index Printer basics Where to look for more information Quick access to printer informationSetting up the printer User guide linksUsing the printer Printer configurations HP Color LaserJet 3550 printerHP Color LaserJet 3550n printer HP Color LaserJet 3700n printer HP Color LaserJet 3700 printerHP Color LaserJet 3700dtn printer HP Color LaserJet 3700dn printerFeatures Printer featuresPaper handling AccessoriesAccessibility HP Color LaserJet 3550 series printer ConnectivitySupplies Front view shown with 500-sheet paper feeder Walk aroundBack and side view Printer drivers Printer softwareOperating system Operating system JetReadyPCL PS EmulationHP Web Jetadmin Software for networksAdditional drivers Utilities LinuxHP toolbox Other components and utilities Network administratorWindows Macintosh OSSupported paper weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1Automatic 2-sided printing Dimensions Weight and thickness Tray 2 paper sizes1Tray 3 paper sizes1 Control panel Control panel buttons Control panel overviewControl panel buttons and lights Button name FunctionIndicator Control panel indicator lightsDisplay Button namePrinter display Accessing the control panel from a computerControl panel menus Getting started basicsReady Menu hierarchy To access the menusInformation menu Paper handling menuConfigure device menu Diagnostics menu Manual Sensor Test Paper path testComponent Test PRINT/STOP TestPrint Usage Information menuPrint File Directory Print PCL Font ListPaper handling menu Menu item Value DescriptionTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Configure device menu Printing menuManual Feed OFF Courier Font Regular Dark Menu item Values Wide A4 YES Print PS Errors OFFPrint quality menu Symbol setAppend CR to LF Suppress Blank PagesAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Adjust TraySource Guard FuserSystem setup menu Hour MinutesHours See Auto continue for more information Menu Resets menuNone Diagnostics menu Changing printer control panel configuration settings Tray behavior options use requested tray and manually feedTo set use requested tray PowerSave time To set PowerSave timeTo set manually feed prompt To disable or enable PowerSave Display brightnessTo set the display brightness Auto continue To set the personalityTo set the clearable warnings Supplies low To set the auto continueTo set supplies low reporting To set jam recovery response Jam recoveryLanguage To select languageUsing the printer control panel in shared environments Configuration USB configuration Connecting the USB cableUSB port connection Parallel port connection Available enhanced I/O interfaces HP Jetdirect print serversWindows and Windows NT networks NetWare networksAppleTalk networks UNIX/Linux networksConfiguring TCP/IP parameters Network configurationConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the link speed Setting the idle timeoutDisabling network protocols optional To disable IPX/SPXTo disable DLC/LLC To disable AppleTalkPrinting tasks Controlling print jobs SourceType and Size Gaining access to printer driver settings Priority for print settingsOperating System Temporary change settings For print jobs Permanently change default settings1Change settings that you want Selecting paper Paper to avoidPaper that can damage the printer Enww Configuring trays Configuring sizeConfiguring type Dimension Tray 1 custom paperUnit of measure Loading paper into Tray Printing from Tray 1 multipurpose trayEnww Printing envelopes from Tray To load envelopes into Tray Address type Left margin Top margin Printing envelopesPrinting from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Transparencies Printing on special mediaGlossy paper Colored paperHeavy paper LabelsHP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Sided duplex printing Control panel settings for automatic 2-sided printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printersManual 2-sided printing Options for binding 2-sided printing jobsOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexEnww Printing a different first Special printing situationsPrinting on custom-size paper Stopping a print requestTo stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Printer information pages Menu mapTo select Print Menu MAP Press to select Print Configuration ConfigurationSupplies status To print the supplies statusPress to select Print File Directory DemoEnww Connection To access the embedded Web server using a networkInformation tab Settings tabOther links Networking tabSupported operating systems Using the HP toolboxSupported browsers To view HP toolboxHP toolbox sections Troubleshooting tabStatus tab Alerts tabSet up status alerts Advanced Printer Settings windowSet up e-mail alerts Administrative settingsHP toolbox links Settings tabInformation tab Network tab101 ColorHP ImageREt Using colorPaper selection Standard red-green-blue sRGBCmyk ink set emulation PostScript only Managing color Automatic or manual color adjustmentPrint in Grayscale Manual color optionsManaging color Matching colors 107 MaintenanceSupplies life Managing suppliesChecking the print cartridge life Press to highlight Print Supplies StatusCartridge Replace Color Using HP Web Jetadmin Using the HP toolboxPrint cartridge storage HP print cartridgesHP fraud hotline Print cartridge authenticationReplacing supplies and parts Supply replacement guidelinesLocating supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To reset the transfer unit count Replacing the fuser and pickup rollerTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count To clean the printer using the printer control panel Cleaning the printerSoftware Information location Configuring e-mail alertsEnww 131 ProblemsolvingFactors affecting printer performance Basic troubleshooting checklistCritical error messages Error messagesControl panel message types Status messagesControl panel messages Control panel messages13.XX.YY JAM in Tray 13.XX.YY JAM Inside Front Door13.XX.YY JAM Inside Upper Rear Door Buffer Overflow Insufficient MemoryParallel I/O Buffer Overflow Serial I/O Buffer OverflowBAD Serial Transmission Printer ErrorUnexpected Size in Tray Load Tray X Type Size Unexpected Type in TrayMemory No System Dimm a Bank BXxxx Printer Error Storage Error Settings Changed8X.YYYY EIO Error Permanent Storage FullJOB Name Cleaning Data ReceivedCannot Duplex Check Rear BIN Cannot Duplex Check PaperFlash Device Failure Do not Power OFF Flash File Operation FailedFlash File System is Full Flash is Write ProtectedInstall Transfer Unit Install Color CartridgeIncorrect Color Cartridge Initializing permanent storageManually Feed Output Stack Do not Power OFFNON HP Supply USE NON HP Supply DetectedOrder Color Cartridge Order Fuser KITPaper Path Test ConfigurationDemo Event LOGRegistration Intermittent ModeSupplies Status UsageRAM Disk File System is Full RAM Disk is Write ProtectedReload Tray X Trnsprncy Size Remove ALL Print Cartridges To exit press Cancel Job keyRemove AT Least ONE Print Cartridge Replace Color CartridgeReplace Transfer KIT Replace SuppliesUnsupported Data on Unauthorized Supply in USEFS Dimm in Slot USE Tray X Type SizePaper jam recovery Paper jamsPaper jam locations shown without optional Tray To disable paper jam recovery Common causes of paper jams SolutionCommon causes of paper jams1 CauseCommon causes of paper jams Cause Jam in Tray Clearing paper jamsClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper CausePaper does not feed automatically Printer pulls from incorrect tray CausePaper does not feed from Trays 2 Paper does not feed automatically CauseTransparencies or glossy paper will not feed Cause Envelopes jam or will not feed in the printer CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Paper path test Troubleshooting information pagesEvent log RegistrationTo highlight Print Test To select Print TestPrinter response problems Printer response problemsNo display message Control panel display is hard to read CausePrinter is on but is not receiving data Cause See Changing printer control panel configuration settingsUnable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feederColor printing problems Color printing problemsPrinting black instead of color Incorrect shadeInconsistent colors after installing a print cartridge Click SettingsPrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer outputGuidelines for printing with different fonts Partial printoutManual 2-sided print job is ordered incorrectly Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software CausePrint quality troubleshooting Print quality problems associated with paperOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with paper jamsPrint quality troubleshooting pages Calibrating the printer 193 Supplies and accessoriesSpare parts and supplies availability Supplies, accessories, and part numbers Part Part numberType/size J3258B Part Part number Type/size Enww Hewlett-Packard limited warranty statement Service and supportAppendix B Service and support Page On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site serviceTo repack the printer Repacking the printerEnww Specifications information Printer specificationsPhysical dimensions Product Height Depth Width WeightPower consumption average, in watts1 Volt Models Minimum recommended circuit CapacityVolt Models Operating environment specifications Acoustic emissions HP Color LaserJet 3700 series printerAcoustic emissions HP Color LaserJet 3550 series printer1 Enww FCC regulations Regulatory informationEnvironmental product stewardship program Protecting the environmentToner consumption Power consumptionPaper use PlasticsPaper Material Safety Data Sheet Msds Extended warrantyMaterial restrictions For more informationEnww Declaration of Conformities Conforms to the following Product SpecificationsRegulatory Model Number4 Regulatory Model Number2 Laser safety Safety statementsCanadian DOC regulations EMI statement Korea Vcci statement JapanLuokan 1 laserlaite Klass 1 Laser Apparat Laser statement for FinlandEnww Working with memory Printing a configurationPrint server cards Printer memoryTo install memory and font DIMMs Installing memory and font DIMMsInstalling memory and font DIMMs Enww Enww To enable memory for Windows Enabling memoryEnabling the language font Dimm Checking Dimm installation To enable fonts from the PCL 6 printer driver for WindowsTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Glossary BootpIPX/SPX PJL TCP/IP Index Symbols/NumericsLanguage Warranty Enww Page Q5990-90940

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