HP 3550 Paper handling problems, Printer feeds multiple sheets, Printer feeds incorrect page size

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Paper handling problems

The following table lists common paper handling problems and suggested solutions for resolving them.

Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and accessories.

For paper specifications for this printer, see Supported paper weights and sizes.

Paper handling problems

Printer feeds multiple sheets

Cause

The tray is overfilled.

The paper exceeds the maximum stack height indicator mark in the tray (Trays 2 or 3).

Paper is sticking together.

Paper does not meet the specifications for this printer.

Paper is being used in a high humidity environment.

Solution

Remove excess paper from the tray.

Open the tray and verify that the paper stack is below the maximum stack height indicator mark.

Remove paper, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray.

NOTE

Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.

Use only paper that meets HP paper specifications for this printer. See Supported paper weights and sizes.

Use another type of paper.

Two pages are printed on one piece of paper Cause

Long paper can extend out of the top of the output bin and drop back into Tray 1.

Printer feeds incorrect page size

Cause

The correct size paper is not loaded in the tray.

The correct size paper is not selected in the software application or printer driver.

Solution

Extend the paper support when using long paper.

Solution

Load the correct size paper in the tray.

Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.

172 Chapter 8 Problemsolving

ENWW

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Contents Use Page User Guide Copyright and License Online Services HP service agreementsHP customer care HP toolboxHP support and information for Macintosh computers Table of contents O configuration Managing the printer ViiProblemsolving ViiiAppendix C Printer specifications Glossary Index Printer basics Quick access to printer information Where to look for more informationSetting up the printer User guide linksUsing the printer HP Color LaserJet 3550 printer Printer configurationsHP Color LaserJet 3550n printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printerHP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printerPrinter features FeaturesAccessories Paper handlingHP Color LaserJet 3550 series printer Connectivity AccessibilitySupplies Walk around Front view shown with 500-sheet paper feederBack and side view Printer software Printer driversOperating system JetReady Operating systemPCL PS EmulationSoftware for networks HP Web JetadminAdditional drivers Linux UtilitiesHP toolbox Network administrator Other components and utilitiesWindows Macintosh OSPrint media specifications Supported paper weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1Tray 2 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 3 paper sizes1 Control panel Control panel overview Control panel buttonsControl panel buttons and lights Button name FunctionControl panel indicator lights IndicatorDisplay Button nameAccessing the control panel from a computer Printer displayGetting started basics Control panel menusReady To access the menus Menu hierarchyInformation menu Paper handling menuConfigure device menu Diagnostics menu Paper path test Manual Sensor TestComponent Test PRINT/STOP TestInformation menu Print UsagePrint File Directory Print PCL Font ListMenu item Value Description Paper handling menuTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Printing menu Configure device menuManual Feed OFF Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Menu item ValuesSymbol set Print quality menuAppend CR to LF Suppress Blank PagesAdjust Tray Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 isSource Guard FuserSystem setup menu Minutes HourHours See Auto continue for more information Resets menu MenuNone Diagnostics menu Tray behavior options use requested tray and manually feed Changing printer control panel configuration settingsTo set use requested tray To set PowerSave time PowerSave timeTo set manually feed prompt Display brightness To disable or enable PowerSaveTo set the display brightness To set the personality Auto continueTo set the clearable warnings To set the auto continue Supplies lowTo set supplies low reporting Jam recovery To set jam recovery responseLanguage To select languageUsing the printer control panel in shared environments Configuration Connecting the USB cable USB configurationUSB port connection Parallel port connection HP Jetdirect print servers Available enhanced I/O interfacesNetWare networks Windows and Windows NT networksAppleTalk networks UNIX/Linux networksNetwork configuration Configuring TCP/IP parametersConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speedTo disable IPX/SPX Disabling network protocols optionalTo disable AppleTalk To disable DLC/LLCPrinting tasks Source Controlling print jobsType and Size Priority for print settings Gaining access to printer driver settingsOperating System Temporary change settings For print jobs Permanently change default settings1Change settings that you want Paper to avoid Selecting paperPaper that can damage the printer Enww Configuring size Configuring traysConfiguring type Tray 1 custom paper DimensionUnit of measure Printing from Tray 1 multipurpose tray Loading paper into TrayEnww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top marginPrinting from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Printing on special media TransparenciesGlossy paper Colored paperLabels Heavy paperPreprinted forms and letterhead HP LaserJet Tough paperRecycled paper Control panel settings for automatic 2-sided printing Sided duplex printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printersOptions for binding 2-sided printing jobs Manual 2-sided printingTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyEnww Special printing situations Printing a different firstPrinting on custom-size paper Stopping a print requestTo stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Menu map Printer information pagesTo select Print Menu MAP Configuration Press to select Print ConfigurationSupplies status To print the supplies statusDemo Press to select Print File DirectoryEnww To access the embedded Web server using a network ConnectionSettings tab Information tabNetworking tab Other linksUsing the HP toolbox Supported operating systemsSupported browsers To view HP toolboxTroubleshooting tab HP toolbox sectionsStatus tab Alerts tabAdvanced Printer Settings window Set up status alertsSet up e-mail alerts Administrative settingsSettings tab HP toolbox linksInformation tab Network tabColor 101Using color HP ImageREtPaper selection Standard red-green-blue sRGBCmyk ink set emulation PostScript only Automatic or manual color adjustment Managing colorPrint in Grayscale Manual color optionsManaging color Matching colors Maintenance 107Managing supplies Supplies lifePress to highlight Print Supplies Status Checking the print cartridge lifeCartridge Replace Color Using the HP toolbox Using HP Web JetadminPrint cartridge storage HP print cartridgesPrint cartridge authentication HP fraud hotlineSupply replacement guidelines Replacing supplies and partsLocating supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww Replacing the fuser and pickup roller To reset the transfer unit countTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panelConfiguring e-mail alerts Software Information locationEnww Problemsolving 131Basic troubleshooting checklist Factors affecting printer performanceError messages Critical error messagesControl panel message types Status messagesControl panel messages Control panel messages13.XX.YY JAM Inside Front Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Upper Rear Door Insufficient Memory Buffer OverflowParallel I/O Buffer Overflow Serial I/O Buffer OverflowPrinter Error BAD Serial TransmissionUnexpected Size in Tray Load Tray X Type Size Unexpected Type in TrayMemory Dimm a Bank B No SystemStorage Error Settings Changed Xxxx Printer Error8X.YYYY EIO Error Permanent Storage FullCleaning Data Received JOB NameCannot Duplex Check Rear BIN Cannot Duplex Check PaperDo not Power OFF Flash File Operation Failed Flash Device FailureFlash File System is Full Flash is Write ProtectedInstall Color Cartridge Install Transfer UnitIncorrect Color Cartridge Initializing permanent storageDo not Power OFF Manually Feed Output StackNON HP Supply Detected NON HP Supply USEOrder Color Cartridge Order Fuser KITConfiguration Paper Path TestDemo Event LOGIntermittent Mode RegistrationSupplies Status UsageRAM Disk is Write Protected RAM Disk File System is FullReload Tray X Trnsprncy Size To exit press Cancel Job key Remove ALL Print CartridgesRemove AT Least ONE Print Cartridge Replace Color CartridgeReplace Supplies Replace Transfer KITUnauthorized Supply in USE Unsupported Data onFS Dimm in Slot USE Tray X Type SizePaper jams Paper jam recoveryPaper jam locations shown without optional Tray To disable paper jam recovery Solution Common causes of paper jamsCommon causes of paper jams1 CauseCommon causes of paper jams Cause Clearing paper jams Jam in TrayClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper CausePrinter pulls from incorrect tray Cause Paper does not feed automaticallyPaper does not feed automatically Cause Paper does not feed from Trays 2Envelopes jam or will not feed in the printer Cause Transparencies or glossy paper will not feed CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path testRegistration Event logTo highlight Print Test To select Print TestPrinter response problems Printer response problemsNo display message Control panel display is hard to read CauseSee Changing printer control panel configuration settings Printer is on but is not receiving data CauseUnable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feederColor printing problems Color printing problemsPrinting black instead of color Incorrect shadeClick Settings Inconsistent colors after installing a print cartridgePrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer outputPartial printout Guidelines for printing with different fontsManual 2-sided print job is ordered incorrectly Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software CausePrint quality problems associated with paper Print quality troubleshootingOverhead transparency defects Print quality problems associated with paper jams Print quality problems associated with the environmentPrint quality troubleshooting pages Calibrating the printer Supplies and accessories 193Spare parts and supplies availability Part Part number Supplies, accessories, and part numbersType/size J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statementAppendix B Service and support Page HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site serviceRepacking the printer To repack the printerEnww Printer specifications Specifications informationPhysical dimensions Product Height Depth Width WeightVolt Models Minimum recommended circuit Capacity Power consumption average, in watts1Volt Models Acoustic emissions HP Color LaserJet 3700 series printer Operating environment specificationsAcoustic emissions HP Color LaserJet 3550 series printer1 Enww Regulatory information FCC regulationsEnvironmental product stewardship program Protecting the environmentPower consumption Toner consumptionPaper use PlasticsMaterial Safety Data Sheet Msds Extended warranty PaperMaterial restrictions For more informationEnww Conforms to the following Product Specifications Declaration of ConformitiesRegulatory Model Number4 Regulatory Model Number2 Safety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement JapanLaser statement for Finland Luokan 1 laserlaite Klass 1 Laser ApparatEnww Printing a configuration Working with memoryPrint server cards Printer memoryInstalling memory and font DIMMs To install memory and font DIMMsInstalling memory and font DIMMs Enww Enww Enabling memory To enable memory for WindowsEnabling the language font Dimm To enable fonts from the PCL 6 printer driver for Windows Checking Dimm installationTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Bootp GlossaryIPX/SPX PJL TCP/IP Symbols/Numerics IndexLanguage Warranty Enww Page Q5990-90940

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