HP 3550 manual Incorrect printer output

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Incorrect printer output

The following table lists common printer output problems and suggested solutions for resolving them.

Incorrect printer output

Incorrect fonts are printed

Cause

The font has not been correctly selected in the software application.

The font is not available to the printer.

The correct printer driver is not selected.

Unable to print all characters in a symbol set Cause

The correct font is not selected.

The correct symbol set is not selected.

The selected character or symbol is not supported by the software application.

Drifting text between printouts

Cause

Your software application is not resetting the printer to the top of the page.

Solution

Re-select the font in the software application.

Download the font to the printer or use another font. (In Windows, the driver does this automatically.)

Select the correct printer driver.

Solution

Select the correct font.

Select the correct symbol set.

Use a font that supports the selected character or symbol.

Solution

See the documentation for the software or the PCL/PJL Technical Reference Package for specific information.

Erratic, missing characters or interrupted printout

Cause

Solution

The interface cable is of poor quality.

Try using a different, higher quality IEEE- compliant cable. Parallel cables can be no longer than 10 meters (30 feet).

The interface cable is loose.

The interface cable is damaged or bad. The power cable is loose.

Disconnect and reconnect the interface cable. Try using a different interface cable. Disconnect and reconnect the power cable.

186 Chapter 8 Problemsolving

ENWW

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Contents Use Page User Guide Copyright and License HP customer care Online ServicesHP service agreements HP toolboxHP support and information for Macintosh computers Table of contents O configuration Managing the printer ViiProblemsolving ViiiAppendix C Printer specifications Glossary Index Printer basics Setting up the printer Quick access to printer informationWhere to look for more information User guide linksUsing the printer Printer configurations HP Color LaserJet 3550 printerHP Color LaserJet 3550n printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printerHP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printerPrinter features FeaturesAccessories Paper handlingAccessibility HP Color LaserJet 3550 series printer ConnectivitySupplies Walk around Front view shown with 500-sheet paper feederBack and side view Printer software Printer driversPCL Operating system JetReadyOperating system PS EmulationHP Web Jetadmin Software for networksAdditional drivers Utilities LinuxHP toolbox Windows Network administratorOther components and utilities Macintosh OSTray Dimensions Weight or thickness Capacity Print media specificationsSupported paper weights and sizes Tray 1 paper sizes1Automatic 2-sided printing Dimensions Weight and thickness Tray 2 paper sizes1Tray 3 paper sizes1 Control panel Control panel buttons and lights Control panel overviewControl panel buttons Button name FunctionDisplay Control panel indicator lightsIndicator Button nameAccessing the control panel from a computer Printer displayControl panel menus Getting started basicsReady Information menu To access the menusMenu hierarchy Paper handling menuConfigure device menu Diagnostics menu Component Test Paper path testManual Sensor Test PRINT/STOP TestPrint File Directory Information menuPrint Usage Print PCL Font ListPaper handling menu Menu item Value DescriptionTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Configure device menu Printing menuManual Feed OFF Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Menu item ValuesAppend CR to LF Symbol setPrint quality menu Suppress Blank PagesSource Adjust TrayAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Guard FuserSystem setup menu Hour MinutesHours See Auto continue for more information Resets menu MenuNone Diagnostics menu Changing printer control panel configuration settings Tray behavior options use requested tray and manually feedTo set use requested tray PowerSave time To set PowerSave timeTo set manually feed prompt To disable or enable PowerSave Display brightnessTo set the display brightness Auto continue To set the personalityTo set the clearable warnings Supplies low To set the auto continueTo set supplies low reporting Language Jam recoveryTo set jam recovery response To select languageUsing the printer control panel in shared environments Configuration USB configuration Connecting the USB cableUSB port connection Parallel port connection HP Jetdirect print servers Available enhanced I/O interfacesAppleTalk networks NetWare networksWindows and Windows NT networks UNIX/Linux networksNetwork configuration Configuring TCP/IP parametersConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speedTo disable IPX/SPX Disabling network protocols optionalTo disable AppleTalk To disable DLC/LLCPrinting tasks Controlling print jobs SourceType and Size Operating System Temporary change settings For print jobs Priority for print settingsGaining access to printer driver settings Permanently change default settings1Change settings that you want Selecting paper Paper to avoidPaper that can damage the printer Enww Configuring trays Configuring sizeConfiguring type Dimension Tray 1 custom paperUnit of measure Printing from Tray 1 multipurpose tray Loading paper into TrayEnww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top marginPrinting from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Glossy paper Printing on special mediaTransparencies Colored paperLabels Heavy paperHP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Automatic 2-sided printing available for the HP Color Control panel settings for automatic 2-sided printingSided duplex printing LaserJet 3700dn and 3700dtn printersOptions for binding 2-sided printing jobs Manual 2-sided printingTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyEnww Printing on custom-size paper Special printing situationsPrinting a different first Stopping a print requestTo stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Printer information pages Menu mapTo select Print Menu MAP Supplies status ConfigurationPress to select Print Configuration To print the supplies statusDemo Press to select Print File DirectoryEnww To access the embedded Web server using a network ConnectionSettings tab Information tabNetworking tab Other linksSupported browsers Using the HP toolboxSupported operating systems To view HP toolboxStatus tab Troubleshooting tabHP toolbox sections Alerts tabSet up e-mail alerts Advanced Printer Settings windowSet up status alerts Administrative settingsInformation tab Settings tabHP toolbox links Network tabColor 101Paper selection Using colorHP ImageREt Standard red-green-blue sRGBCmyk ink set emulation PostScript only Print in Grayscale Automatic or manual color adjustmentManaging color Manual color optionsManaging color Matching colors Maintenance 107Managing supplies Supplies lifeChecking the print cartridge life Press to highlight Print Supplies StatusCartridge Replace Color Print cartridge storage Using the HP toolboxUsing HP Web Jetadmin HP print cartridgesPrint cartridge authentication HP fraud hotlineLocating supplies and parts Supply replacement guidelinesReplacing supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To reset the transfer unit count Replacing the fuser and pickup rollerTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panelConfiguring e-mail alerts Software Information locationEnww Problemsolving 131Basic troubleshooting checklist Factors affecting printer performanceControl panel message types Error messagesCritical error messages Status messagesControl panel messages Control panel messages13.XX.YY JAM in Tray 13.XX.YY JAM Inside Front Door13.XX.YY JAM Inside Upper Rear Door Parallel I/O Buffer Overflow Insufficient MemoryBuffer Overflow Serial I/O Buffer OverflowUnexpected Size in Tray Printer ErrorBAD Serial Transmission Load Tray X Type Size Unexpected Type in TrayMemory Dimm a Bank B No System8X.YYYY EIO Error Storage Error Settings ChangedXxxx Printer Error Permanent Storage FullCannot Duplex Check Rear BIN Cleaning Data ReceivedJOB Name Cannot Duplex Check PaperFlash File System is Full Do not Power OFF Flash File Operation FailedFlash Device Failure Flash is Write ProtectedIncorrect Color Cartridge Install Color CartridgeInstall Transfer Unit Initializing permanent storageDo not Power OFF Manually Feed Output StackOrder Color Cartridge NON HP Supply DetectedNON HP Supply USE Order Fuser KITDemo ConfigurationPaper Path Test Event LOGSupplies Status Intermittent ModeRegistration UsageRAM Disk File System is Full RAM Disk is Write ProtectedReload Tray X Trnsprncy Size Remove AT Least ONE Print Cartridge To exit press Cancel Job keyRemove ALL Print Cartridges Replace Color CartridgeReplace Supplies Replace Transfer KITFS Dimm in Slot Unauthorized Supply in USEUnsupported Data on USE Tray X Type SizePaper jam recovery Paper jamsPaper jam locations shown without optional Tray To disable paper jam recovery Common causes of paper jams1 SolutionCommon causes of paper jams CauseCommon causes of paper jams Cause Clearing paper jams Jam in TrayClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Printer feeds multiple sheets Paper handling problemsPaper handling problems Two pages are printed on one piece of paper CausePrinter pulls from incorrect tray Cause Paper does not feed automaticallyPaper does not feed automatically Cause Paper does not feed from Trays 2Transparencies or glossy paper will not feed Cause Envelopes jam or will not feed in the printer CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path testTo highlight Print Test RegistrationEvent log To select Print TestNo display message Printer response problemsPrinter response problems Control panel display is hard to read CauseSee Changing printer control panel configuration settings Printer is on but is not receiving data CauseUnable to select the printer from the computer Cause Control panel settings work incorrectly Cause Printer control panel problemsPrinter control panel problems Unable to select Tray 3 optional 500-sheet paper feederPrinting black instead of color Color printing problemsColor printing problems Incorrect shadeInconsistent colors after installing a print cartridge Click SettingsPrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer outputGuidelines for printing with different fonts Partial printoutManual 2-sided print job is ordered incorrectly Enww Unable to change system selections through software Software application problemsSoftware application problems Unable to select a font from the software CausePrint quality troubleshooting Print quality problems associated with paperOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with paper jamsPrint quality troubleshooting pages Calibrating the printer Supplies and accessories 193Spare parts and supplies availability Supplies, accessories, and part numbers Part Part numberType/size J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statementAppendix B Service and support Page Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site serviceRepacking the printer To repack the printerEnww Physical dimensions Printer specificationsSpecifications information Product Height Depth Width WeightPower consumption average, in watts1 Volt Models Minimum recommended circuit CapacityVolt Models Operating environment specifications Acoustic emissions HP Color LaserJet 3700 series printerAcoustic emissions HP Color LaserJet 3550 series printer1 Enww Environmental product stewardship program Regulatory informationFCC regulations Protecting the environmentPaper use Power consumptionToner consumption PlasticsMaterial restrictions Material Safety Data Sheet Msds Extended warrantyPaper For more informationEnww Conforms to the following Product Specifications Declaration of ConformitiesRegulatory Model Number4 Regulatory Model Number2 Canadian DOC regulations Safety statementsLaser safety EMI statement Korea Vcci statement JapanLaser statement for Finland Luokan 1 laserlaite Klass 1 Laser ApparatEnww Print server cards Printing a configurationWorking with memory Printer memoryInstalling memory and font DIMMs To install memory and font DIMMsInstalling memory and font DIMMs Enww Enww To enable memory for Windows Enabling memoryEnabling the language font Dimm Checking Dimm installation To enable fonts from the PCL 6 printer driver for WindowsTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Bootp GlossaryIPX/SPX PJL TCP/IP Symbols/Numerics IndexLanguage Warranty Enww Page Q5990-90940

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