HP Troubleshooting 3550 Printer Driver Issues: Solutions and Causes

Page 194

Printer response problems (continued)

Printer is on but is not receiving data Cause

The printer has not been correctly named for the network or Macintosh.

Solution

For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer.

Unable to select the printer from the computer Cause

If you are using a switch box, the printer may not be selected for the computer.

The printer’s Ready indicator light is not lit.

A printer message other than Ready appears on the printer control panel.

The correct printer driver is not installed in the computer.

The correct printer and port are not selected on the computer.

The network is not configured properly for this printer.

The power source receptacle is not working correctly.

Solution

Select the correct printer through the switch box.

Press STOP to return the printer to the Ready state.

See Control panel messages.

Install the correct printer driver.

Select the correct printer and port.

Use the network software to verify the printer’s network configuration, or consult with the network administrator.

Connect the printer to a different power receptacle.

A message appears that 2-sided printing is not available for the type and size selected

Cause

Solution

The paper requested is not supported for automatic 2-sided printing.

Make sure manual 2-sided printing is enabled. See Gaining access to printer driver settings.

182 Chapter 8 Problemsolving

ENWW

Image 194

Contents Use Page User Guide Copyright and License HP customer care Online ServicesHP service agreements HP toolboxHP support and information for Macintosh computers Table of contents O configuration Managing the printer ViiProblemsolving ViiiAppendix C Printer specifications Glossary Index Printer basics Setting up the printer Quick access to printer informationWhere to look for more information User guide linksUsing the printer HP Color LaserJet 3550n printer Printer configurationsHP Color LaserJet 3550 printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printerHP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printerPrinter features FeaturesAccessories Paper handlingSupplies AccessibilityHP Color LaserJet 3550 series printer Connectivity Walk around Front view shown with 500-sheet paper feederBack and side view Printer software Printer driversPCL Operating system JetReadyOperating system PS EmulationAdditional drivers HP Web JetadminSoftware for networks HP toolbox UtilitiesLinux Windows Network administratorOther components and utilities Macintosh OSTray Dimensions Weight or thickness Capacity Print media specificationsSupported paper weights and sizes Tray 1 paper sizes1Tray 3 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 2 paper sizes1 Control panel Control panel buttons and lights Control panel overviewControl panel buttons Button name FunctionDisplay Control panel indicator lightsIndicator Button nameAccessing the control panel from a computer Printer displayReady Control panel menusGetting started basics Information menu To access the menusMenu hierarchy Paper handling menuConfigure device menu Diagnostics menu Component Test Paper path testManual Sensor Test PRINT/STOP TestPrint File Directory Information menuPrint Usage Print PCL Font ListTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Paper handling menuMenu item Value Description Manual Feed OFF Courier Font Regular Dark Configure device menuPrinting menu Wide A4 YES Print PS Errors OFF Menu item ValuesAppend CR to LF Symbol setPrint quality menu Suppress Blank PagesSource Adjust TrayAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Guard FuserSystem setup menu Hours HourMinutes See Auto continue for more information Resets menu MenuNone Diagnostics menu To set use requested tray Changing printer control panel configuration settingsTray behavior options use requested tray and manually feed To set manually feed prompt PowerSave timeTo set PowerSave time To set the display brightness To disable or enable PowerSaveDisplay brightness To set the clearable warnings Auto continueTo set the personality To set supplies low reporting Supplies lowTo set the auto continue Language Jam recoveryTo set jam recovery response To select languageUsing the printer control panel in shared environments Configuration USB port connection USB configurationConnecting the USB cable Parallel port connection HP Jetdirect print servers Available enhanced I/O interfacesAppleTalk networks NetWare networksWindows and Windows NT networks UNIX/Linux networksNetwork configuration Configuring TCP/IP parametersConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speedTo disable IPX/SPX Disabling network protocols optionalTo disable AppleTalk To disable DLC/LLCPrinting tasks Type and Size Controlling print jobsSource Operating System Temporary change settings For print jobs Priority for print settingsGaining access to printer driver settings Permanently change default settings1Change settings that you want Paper that can damage the printer Selecting paperPaper to avoid Enww Configuring type Configuring traysConfiguring size Unit of measure DimensionTray 1 custom paper Printing from Tray 1 multipurpose tray Loading paper into TrayEnww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top marginPrinting from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Glossy paper Printing on special mediaTransparencies Colored paperLabels Heavy paperRecycled paper HP LaserJet Tough paperPreprinted forms and letterhead Automatic 2-sided printing available for the HP Color Control panel settings for automatic 2-sided printingSided duplex printing LaserJet 3700dn and 3700dtn printersOptions for binding 2-sided printing jobs Manual 2-sided printingTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyEnww Printing on custom-size paper Special printing situationsPrinting a different first Stopping a print requestTo stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer To select Print Menu MAP Printer information pagesMenu map Supplies status ConfigurationPress to select Print Configuration To print the supplies statusDemo Press to select Print File DirectoryEnww To access the embedded Web server using a network ConnectionSettings tab Information tabNetworking tab Other linksSupported browsers Using the HP toolboxSupported operating systems To view HP toolboxStatus tab Troubleshooting tabHP toolbox sections Alerts tabSet up e-mail alerts Advanced Printer Settings windowSet up status alerts Administrative settingsInformation tab Settings tabHP toolbox links Network tabColor 101Paper selection Using colorHP ImageREt Standard red-green-blue sRGBCmyk ink set emulation PostScript only Print in Grayscale Automatic or manual color adjustmentManaging color Manual color optionsManaging color Matching colors Maintenance 107Managing supplies Supplies lifeCartridge Replace Color Checking the print cartridge lifePress to highlight Print Supplies Status Print cartridge storage Using the HP toolboxUsing HP Web Jetadmin HP print cartridgesPrint cartridge authentication HP fraud hotlineLocating supplies and parts Supply replacement guidelinesReplacing supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To replace the fuser To reset the transfer unit countReplacing the fuser and pickup roller Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panelConfiguring e-mail alerts Software Information locationEnww Problemsolving 131Basic troubleshooting checklist Factors affecting printer performanceControl panel message types Error messagesCritical error messages Status messagesControl panel messages Control panel messages13.XX.YY JAM Inside Upper Rear Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Front Door Parallel I/O Buffer Overflow Insufficient MemoryBuffer Overflow Serial I/O Buffer OverflowUnexpected Size in Tray Printer ErrorBAD Serial Transmission Load Tray X Type Size Unexpected Type in TrayMemory Dimm a Bank B No System8X.YYYY EIO Error Storage Error Settings ChangedXxxx Printer Error Permanent Storage FullCannot Duplex Check Rear BIN Cleaning Data ReceivedJOB Name Cannot Duplex Check PaperFlash File System is Full Do not Power OFF Flash File Operation FailedFlash Device Failure Flash is Write ProtectedIncorrect Color Cartridge Install Color CartridgeInstall Transfer Unit Initializing permanent storageDo not Power OFF Manually Feed Output StackOrder Color Cartridge NON HP Supply DetectedNON HP Supply USE Order Fuser KITDemo ConfigurationPaper Path Test Event LOGSupplies Status Intermittent ModeRegistration UsageReload Tray X Trnsprncy Size RAM Disk File System is FullRAM Disk is Write Protected Remove AT Least ONE Print Cartridge To exit press Cancel Job keyRemove ALL Print Cartridges Replace Color CartridgeReplace Supplies Replace Transfer KITFS Dimm in Slot Unauthorized Supply in USEUnsupported Data on USE Tray X Type SizePaper jam locations shown without optional Tray Paper jam recoveryPaper jams To disable paper jam recovery Common causes of paper jams1 SolutionCommon causes of paper jams CauseCommon causes of paper jams Cause Clearing paper jams Jam in TrayClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Printer feeds multiple sheets Paper handling problemsPaper handling problems Two pages are printed on one piece of paper CausePrinter pulls from incorrect tray Cause Paper does not feed automaticallyPaper does not feed automatically Cause Paper does not feed from Trays 2Output is curled or wrinkled Transparencies or glossy paper will not feed CauseEnvelopes jam or will not feed in the printer Cause Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path testTo highlight Print Test RegistrationEvent log To select Print TestNo display message Printer response problemsPrinter response problems Control panel display is hard to read CauseSee Changing printer control panel configuration settings Printer is on but is not receiving data CauseUnable to select the printer from the computer Cause Control panel settings work incorrectly Cause Printer control panel problemsPrinter control panel problems Unable to select Tray 3 optional 500-sheet paper feederPrinting black instead of color Color printing problemsColor printing problems Incorrect shadePrinted colors do not match screen colors Cause Inconsistent colors after installing a print cartridgeClick Settings Incorrect printer output Incorrect printer outputManual 2-sided print job is ordered incorrectly Guidelines for printing with different fontsPartial printout Enww Unable to change system selections through software Software application problemsSoftware application problems Unable to select a font from the software CauseOverhead transparency defects Print quality troubleshootingPrint quality problems associated with paper Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with paper jams Calibrating the printer Supplies and accessories 193Spare parts and supplies availability Type/size Supplies, accessories, and part numbersPart Part number J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statementAppendix B Service and support Page Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site serviceRepacking the printer To repack the printerEnww Physical dimensions Printer specificationsSpecifications information Product Height Depth Width WeightVolt Models Power consumption average, in watts1Volt Models Minimum recommended circuit Capacity Acoustic emissions HP Color LaserJet 3550 series printer1 Operating environment specificationsAcoustic emissions HP Color LaserJet 3700 series printer Enww Environmental product stewardship program Regulatory informationFCC regulations Protecting the environmentPaper use Power consumptionToner consumption PlasticsMaterial restrictions Material Safety Data Sheet Msds Extended warrantyPaper For more informationEnww Conforms to the following Product Specifications Declaration of ConformitiesRegulatory Model Number4 Regulatory Model Number2 Canadian DOC regulations Safety statementsLaser safety EMI statement Korea Vcci statement JapanLaser statement for Finland Luokan 1 laserlaite Klass 1 Laser ApparatEnww Print server cards Printing a configurationWorking with memory Printer memoryInstalling memory and font DIMMs To install memory and font DIMMsInstalling memory and font DIMMs Enww Enww Enabling the language font Dimm To enable memory for WindowsEnabling memory To check Dimm installation Checking Dimm installationTo enable fonts from the PCL 6 printer driver for Windows To install an HP Jetdirect print server card Enww Enww Bootp GlossaryIPX/SPX PJL TCP/IP Symbols/Numerics IndexLanguage Warranty Enww Page Q5990-90940

Related manuals

Manual 10 pages 53 Kb