HP 1100dtn manual Checking the printheads, Cleaning the printheads

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CAUTION

Note

Checking the printheads

If the Toolbox is installed on a computer running Windows, you can check the health of the printheads. Replace the printheads when print quality degrades. You can also check the quality by printing a printer configuration page. See “Printing a configuration page”.

To check the printheads from the Toolbox

1Open the Toolbox.

2On the Information tab, click Printhead Health.

3Check the status of each of the printheads.

4If the status of one or more printheads is listed as Bad, replace the printhead. See “Replacing the printheads”.

To check the printheads using a printer configuration page

Print a printer configuration page by holding down the (power button) and pressing the (cancel button) on the printer once. Release the (power button).

Cleaning the printheads

HP is not responsible for damage to the printer that results from modifying the printheads.

If the printed characters are incomplete, or if dots or lines are missing from the printouts, you might need to clean the printheads. This is a symptom of clogged ink nozzles, which are a result of prolonged exposure to air.

Clean the printheads from the Toolbox (Windows) or the HP Inkjet Utility (Mac OS). Or, follow the procedures below for cleaning the printheads from the control panel.

There are three cleaning levels available. Run the level 1 cleaning. Only run the level 2 cleaning if the results of the first cleaning were unsatisfactory. Similarly, only run the level 3 cleaning if the results of the second cleaning were unsatisfactory.

Only clean the printheads when necessary; cleaning the printheads uses ink and shortens the life of the printheads.

To clean the printheads from the Toolbox

1Open the Toolbox.

2Click the Printer Services tab.

3Click Clean Printheads and follow the instructions on the screen.

To clean the printheads from the HP Inkjet Utility

1Open the HP Inkjet Utility.

2Click Clean and follow the instructions on the screen.

ENWW

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Contents Page Page User’s guide Copyright Information Contents Glossary Index Finding other resources for product information Getting startedHP Business Inkjet 1100dtn Learning about printer configurationsHP Business Inkjet 1100d Understanding the printer parts and functions Paper stack indicatorFront view Paper guides Output trayPrinting supplies area Power button Power light greenControl panel parts Resume buttonBack view USB connectorPower input Connecting directly using a USB or parallel cable Windows Connecting the printerUSB connection Parallel connectionTo complete a software-first installation Completing a software-first installation recommendedSelect Specify a location Completing a hardware-first installationTo complete a hardware-first installation Sharing a printer connected to your computer the server Using a printer connected to another computer clientsSharing the printer on a locally shared network Windows To connect using a USB cable Connecting directly using a USB cable Mac OSTo finish installing for Mac OS 8.6 to Mac OS To finish installing for Mac OS X and laterSharing among Mac computers with the same operating system USB printer sharing over an Ethernet network Mac OSTo install the HP Jetdirect print server Connecting to a networkInstalling the HP Jetdirect internal print server card To install the printer driver on the server Installing the printer driver on the server WindowsTo finish a network installation for Mac OS 8.6 to Mac OS Installing software for a network printer on a MacintoshTo install software for a network printer on a Macintosh Uninstalling software for Windows all versions Uninstalling the printing system softwareTo finish a network installation for Mac OS X or later Running the scrubber utilityUninstalling software for Macintosh all versions Using the embedded Web serverGaining access to the embedded Web server Embedded Web server pagesMaking copies of the software Installing other softwareEnww Selecting print media Using the printerTips for selecting and using print media Media size Tray Envelope Auto Slot Understanding specifications for supported mediaUnderstanding supported sizes Tray Type Weight Capacity Understanding supported media types and weightsMedia Left margin Right margin Top margin Bottom margin Setting minimum marginsTo load Tray 1 or Tray Loading mediaLetter/A4 Legal Tray usage Steps to complete For more information Configuring traysSelecting a default tray Setting the tray lockTo select a default tray Windows On the Printer Services tab, click Advanced ConfigurationTo print using the PCL 3 printer driver Printing using the PCL 3 printer driverUnderstanding default tray behavior for the Mac OS Changing settings for Windows Changing printer settingsTo change settings from an application current jobs To change default settings all future jobsTo set the default media type Changing settings for the Mac OSTo change page setup settings To change print settingsPerforming printer tasks Canceling a print jobPrinting on both sides duplexing Guidelines for printing on both sides of aTo perform automatic duplexing Windows Performing automatic duplexingTo perform automatic duplexing Mac OS 8.6 to To perform automatic duplexing Mac OSTo perform manual duplexing Windows Performing manual duplexingTo perform manual duplexing Mac OS 8.6 to On the Basics tab, select Back to Front under Page OrderTo perform manual duplexing Mac OS Printing photographsTo print digital photographs Windows To print digital photographs MacintoshPrinting on envelopes and cards Printing on special mediaTips for printing envelopes To print envelopes from the envelope slot WindowsTo load envelopes or cards in Tray To print envelopes from the envelope slot Mac OSTo print envelopes or cards from Tray 1 Windows To print envelopes or cards from Tray 1 Mac OS 8.6 to OSTo load transparencies Printing on transparenciesTo print transparencies Windows To print transparencies Mac OS 8.6 toTo print transparencies Mac OS Printing on custom-size mediaTo load custom-size media To print custom-size media WindowsSize pull-down menu, click Edit Custom Paper Sizes To print custom-size media Mac OS 8.6 toTo print custom-size media Mac OS Printer Status tab Using diagnostic toolsUsing the Toolbox Information tab Printer Services tabEasy access to troubleshooting tips Using hp instant supportNotification of printer driver and firmware updates Access to hp servicesUsing myPrintMileage Viewing the HP Inkjet Utility panels Using the HP Inkjet UtilityTo display the HP Inkjet Utility To install Djcp Using HP Web JetadminUsing the deskjet control panel Djcp Maintaining TroubleshootingMaintaining ink cartridges and printheads Replacing ink cartridgesTo replace an ink cartridge Checking the printheads Cleaning the printheadsTo perform a level 1 printhead cleaning at the control panel To clean the printhead contacts Cleaning the printhead contactsEnww To align printheads from the control panel Aligning the printheadsTo align the printheads from the Toolbox Windows To align the printheads from the HP Inkjet Utility Mac OSTo replace a printhead Replacing the printheadsEnww To calibrate color from the HP Inkjet Utility Calibrating colorTo calibrate color from the Toolbox To clear a jam Clearing jamsTo avoid jams Resolving paper-feed problems including skewing Starting troubleshootingTo print a printer configuration page from the control panel Printing a configurationPrinter is not responding nothing prints Resolving printer problemsPrinter shuts down unexpectedly Printer takes a long time to print All lights are blinkingSomething on the page is missing or incorrect Resolving printing problemsBlank page printed Check the page-orientation setting Placement of the text or graphics is wrongCheck the printheads and ink cartridges Poor print qualityInk is smearing Wrong colors are printing Tray cannot be inserted Resolving paper-feed problemsAnother paper-feed problem is occurring Hardware installation issues Troubleshooting installation issuesRecommended Software installation issuesMinimum Action Printer lights referenceLight pattern Light description From using this cartridge is not Alternates with Ordering printing supplies through the Toolbox HP supplies and accessoriesFinding accessory part numbers Finding supplies part numbers HP Photo Paper HP Premium Photo PaperHP ColorFast Photo Paper HP Photo-Quality Inkjet PaperHP Premium Plus Inkjet Transparency Film HP Premium Inkjet Transparency FilmHP Banner Paper HP Textured Greeting CardsToolbox Support and warrantyHp instant support WebHP telephone support Extent of limited warranty Hewlett-Packard limited warranty statementLocal law Limitations of warrantyLimitations of liability Envelope slot one envelope Printer specificationsRecommended Shielded cables Regulatory informationFCC statement LED classification Energy consumption Power cord statementEMI statement Korea Regulatory model number Declaration of Conformity Enww Glossary Print server or print server card ResolutionPrinter driver PrintheadsIndex Enww Enww Enww Enww USB Page Copyright 2003 Hewlett-Packard Company