HP 1100dtn manual Troubleshooting installation issues, Hardware installation issues

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Multiple pages are being picked up

zMake sure that the stack of paper has been aligned with the right and front guides.

zMake sure that the tray has not been overloaded with paper.

zWhen you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify multiple-pick problems.

zWhen you reinsert a tray in the printer, make sure that you insert it gently. Forceful insertion with a full stack of paper can cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.

Troubleshooting installation issues

If you had trouble installing the printer, check these items.

Hardware installation issues

zMake sure the power supply cord is connected securely to the printer. Make sure that the power cord is connect securely between the power supply and a working power outlet.

zMake sure that all packing tape has been removed from the outside and inside the printer.

zMake sure that the auto-duplex unit has been installed. The printer cannot work properly without the auto-duplex unit installed.

zMake sure that all of the printheads and ink cartridges are installed.

zMake sure the printheads and ink cartridges are installed properly. The printer cannot work if they are not installed.

•Make sure that you have removed the tape from the printheads.

•Make sure that all of the printheads are in their correct, color-coded slot.

•Make sure that all of the ink cartridges are in their correct, color-coded slot.

•Make sure that all of the printheads and ink cartridges are firmly installed into their slots. Press down firmly on each one to ensure proper contact.

zMake sure that the printhead latch is closed properly.

zMake sure that the printer is loaded with paper.

zMake sure no lights are on or blinking except the Power light, which should be on. If any other lights are on, see “Printer lights reference”to interpret the light pattern.

zMake sure that the printer can print a printer configuration page. Press and hold down the

(power button). While holding down the (power button), press the (cancel button) one time. Release the (power button). The printer configuration page should print.

zMake sure that any printer cable you are using is in good working order and that it is securely connected between the appropriate connector on the printer and the computer or a network connection.

ENWW

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Contents Page Page User’s guide Copyright Information Contents Glossary Index Finding other resources for product information Getting startedHP Business Inkjet 1100d Learning about printer configurationsHP Business Inkjet 1100dtn Understanding the printer parts and functions Paper stack indicatorFront view Paper guides Output trayPrinting supplies area Power button Power light greenControl panel parts Resume buttonPower input USB connectorBack view Connecting directly using a USB or parallel cable Windows Connecting the printerUSB connection Parallel connectionTo complete a software-first installation Completing a software-first installation recommendedTo complete a hardware-first installation Completing a hardware-first installationSelect Specify a location Sharing the printer on a locally shared network Windows Using a printer connected to another computer clientsSharing a printer connected to your computer the server To connect using a USB cable Connecting directly using a USB cable Mac OSTo finish installing for Mac OS 8.6 to Mac OS To finish installing for Mac OS X and laterSharing among Mac computers with the same operating system USB printer sharing over an Ethernet network Mac OSInstalling the HP Jetdirect internal print server card Connecting to a networkTo install the HP Jetdirect print server To install the printer driver on the server Installing the printer driver on the server WindowsTo install software for a network printer on a Macintosh Installing software for a network printer on a MacintoshTo finish a network installation for Mac OS 8.6 to Mac OS Uninstalling software for Windows all versions Uninstalling the printing system softwareTo finish a network installation for Mac OS X or later Running the scrubber utilityUninstalling software for Macintosh all versions Using the embedded Web serverGaining access to the embedded Web server Embedded Web server pagesMaking copies of the software Installing other softwareEnww Tips for selecting and using print media Using the printerSelecting print media Understanding supported sizes Understanding specifications for supported mediaMedia size Tray Envelope Auto Slot Tray Type Weight Capacity Understanding supported media types and weightsMedia Left margin Right margin Top margin Bottom margin Setting minimum marginsTo load Tray 1 or Tray Loading mediaLetter/A4 Legal Tray usage Steps to complete For more information Configuring traysSelecting a default tray Setting the tray lockTo select a default tray Windows On the Printer Services tab, click Advanced ConfigurationUnderstanding default tray behavior for the Mac OS Printing using the PCL 3 printer driverTo print using the PCL 3 printer driver Changing settings for Windows Changing printer settingsTo change settings from an application current jobs To change default settings all future jobsTo set the default media type Changing settings for the Mac OSTo change page setup settings To change print settingsPerforming printer tasks Canceling a print jobPrinting on both sides duplexing Guidelines for printing on both sides of aTo perform automatic duplexing Windows Performing automatic duplexingTo perform automatic duplexing Mac OS 8.6 to To perform automatic duplexing Mac OSTo perform manual duplexing Windows Performing manual duplexingTo perform manual duplexing Mac OS 8.6 to On the Basics tab, select Back to Front under Page OrderTo perform manual duplexing Mac OS Printing photographsTo print digital photographs Windows To print digital photographs MacintoshPrinting on envelopes and cards Printing on special mediaTips for printing envelopes To print envelopes from the envelope slot WindowsTo load envelopes or cards in Tray To print envelopes from the envelope slot Mac OSTo print envelopes or cards from Tray 1 Windows To print envelopes or cards from Tray 1 Mac OS 8.6 to OSTo load transparencies Printing on transparenciesTo print transparencies Windows To print transparencies Mac OS 8.6 toTo print transparencies Mac OS Printing on custom-size mediaTo load custom-size media To print custom-size media WindowsTo print custom-size media Mac OS To print custom-size media Mac OS 8.6 toSize pull-down menu, click Edit Custom Paper Sizes Using the Toolbox Using diagnostic toolsPrinter Status tab Information tab Printer Services tabEasy access to troubleshooting tips Using hp instant supportNotification of printer driver and firmware updates Access to hp servicesUsing myPrintMileage To display the HP Inkjet Utility Using the HP Inkjet UtilityViewing the HP Inkjet Utility panels Using the deskjet control panel Djcp Using HP Web JetadminTo install Djcp Maintaining TroubleshootingMaintaining ink cartridges and printheads Replacing ink cartridgesTo replace an ink cartridge Checking the printheads Cleaning the printheadsTo perform a level 1 printhead cleaning at the control panel To clean the printhead contacts Cleaning the printhead contactsEnww To align printheads from the control panel Aligning the printheadsTo align the printheads from the Toolbox Windows To align the printheads from the HP Inkjet Utility Mac OSTo replace a printhead Replacing the printheadsEnww To calibrate color from the Toolbox Calibrating colorTo calibrate color from the HP Inkjet Utility To clear a jam Clearing jamsTo avoid jams Resolving paper-feed problems including skewing Starting troubleshootingTo print a printer configuration page from the control panel Printing a configurationPrinter shuts down unexpectedly Resolving printer problemsPrinter is not responding nothing prints Printer takes a long time to print All lights are blinkingBlank page printed Resolving printing problemsSomething on the page is missing or incorrect Check the page-orientation setting Placement of the text or graphics is wrongCheck the printheads and ink cartridges Poor print qualityInk is smearing Wrong colors are printing Another paper-feed problem is occurring Resolving paper-feed problemsTray cannot be inserted Hardware installation issues Troubleshooting installation issuesMinimum Software installation issuesRecommended Action Printer lights referenceLight pattern Light description From using this cartridge is not Alternates with Finding accessory part numbers HP supplies and accessoriesOrdering printing supplies through the Toolbox Finding supplies part numbers HP Photo Paper HP Premium Photo PaperHP ColorFast Photo Paper HP Photo-Quality Inkjet PaperHP Premium Plus Inkjet Transparency Film HP Premium Inkjet Transparency FilmHP Banner Paper HP Textured Greeting CardsToolbox Support and warrantyHp instant support WebHP telephone support Extent of limited warranty Hewlett-Packard limited warranty statementLimitations of liability Limitations of warrantyLocal law Envelope slot one envelope Printer specificationsRecommended FCC statement Regulatory informationShielded cables EMI statement Korea Regulatory model number Power cord statementLED classification Energy consumption Declaration of Conformity Enww Glossary Print server or print server card ResolutionPrinter driver PrintheadsIndex Enww Enww Enww Enww USB Page Copyright 2003 Hewlett-Packard Company
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