HP 1100dtn manual Using diagnostic tools, Using the Toolbox, Printer Status tab

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3	Using diagnostic tools

HP provides several sources of help for you when you need information about the printer or when you need help solving a printer problem.

Using the Toolbox

The Toolbox, which is available only to Windows users, provides status and maintenance information about your printer. It also gives you step-by-step guidance for basic printing tasks and provides help solving printer problems.

After installing your printer, you can open the Toolbox by clicking Start, pointing to Programs, pointing to hp business inkjet 1100, and clicking hp business inkjet 1100 printer Toolbox.

The Toolbox has three tabs:

zPrinter Status tab

zInformation tab

zPrinter Services tab

Printer Status tab

The Printer Status tab shows printer status and ink level information for each ink cartridge in

12.5percent increments. The drop-down list displays the currently selected printer. The status window displays the printer status.

The Ink Level Information box displays status information about the installed cartridges, including the amount of ink available in the cartridges.

To select the Toolbox messages that appear, click Preferences from the Printer Status tab.

This table describes the buttons in the Printer Status tab and what you will find when you click each button.

Button	What clicking the button does

Order Supplies	Opens a temporary HTML file containing a disclaimer and agreement to
	send your information to the HP website. If you accept the disclaimer,
	you are connected to the HP website for supplies ordering.

Ink Cartridge Information	Opens a dialog box that shows the type of cartridges the printer uses.
	The dialog box also provides links to ordering information and retailer
	information.

Preferences	Opens a dialog box that allows you to select which Toolbox messages
	appear when a printer event occurs.

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Contents Page Page User’s guide Copyright Information Contents Glossary Index Finding other resources for product information Getting startedLearning about printer configurations HP Business Inkjet 1100dHP Business Inkjet 1100dtn Understanding the printer parts and functions Paper stack indicatorFront view Paper guides Output trayPrinting supplies area Power button Power light greenControl panel parts Resume buttonUSB connector Power inputBack view Connecting directly using a USB or parallel cable Windows Connecting the printerUSB connection Parallel connectionTo complete a software-first installation Completing a software-first installation recommendedCompleting a hardware-first installation To complete a hardware-first installationSelect Specify a location Using a printer connected to another computer clients Sharing the printer on a locally shared network WindowsSharing a printer connected to your computer the server To connect using a USB cable Connecting directly using a USB cable Mac OSTo finish installing for Mac OS 8.6 to Mac OS To finish installing for Mac OS X and laterSharing among Mac computers with the same operating system USB printer sharing over an Ethernet network Mac OSConnecting to a network Installing the HP Jetdirect internal print server cardTo install the HP Jetdirect print server To install the printer driver on the server Installing the printer driver on the server WindowsInstalling software for a network printer on a Macintosh To install software for a network printer on a MacintoshTo finish a network installation for Mac OS 8.6 to Mac OS Uninstalling software for Windows all versions Uninstalling the printing system softwareTo finish a network installation for Mac OS X or later Running the scrubber utilityUninstalling software for Macintosh all versions Using the embedded Web serverGaining access to the embedded Web server Embedded Web server pagesMaking copies of the software Installing other softwareEnww Using the printer Tips for selecting and using print mediaSelecting print media Understanding specifications for supported media Understanding supported sizesMedia size Tray Envelope Auto Slot Tray Type Weight Capacity Understanding supported media types and weightsMedia Left margin Right margin Top margin Bottom margin Setting minimum marginsTo load Tray 1 or Tray Loading mediaLetter/A4 Legal Tray usage Steps to complete For more information Configuring traysSelecting a default tray Setting the tray lockTo select a default tray Windows On the Printer Services tab, click Advanced ConfigurationPrinting using the PCL 3 printer driver Understanding default tray behavior for the Mac OSTo print using the PCL 3 printer driver Changing settings for Windows Changing printer settingsTo change settings from an application current jobs To change default settings all future jobsTo set the default media type Changing settings for the Mac OSTo change page setup settings To change print settingsPerforming printer tasks Canceling a print jobPrinting on both sides duplexing Guidelines for printing on both sides of aTo perform automatic duplexing Windows Performing automatic duplexingTo perform automatic duplexing Mac OS 8.6 to To perform automatic duplexing Mac OSTo perform manual duplexing Windows Performing manual duplexingTo perform manual duplexing Mac OS 8.6 to On the Basics tab, select Back to Front under Page OrderTo perform manual duplexing Mac OS Printing photographsTo print digital photographs Windows To print digital photographs MacintoshPrinting on envelopes and cards Printing on special mediaTips for printing envelopes To print envelopes from the envelope slot WindowsTo load envelopes or cards in Tray To print envelopes from the envelope slot Mac OSTo print envelopes or cards from Tray 1 Windows To print envelopes or cards from Tray 1 Mac OS 8.6 to OSTo load transparencies Printing on transparenciesTo print transparencies Windows To print transparencies Mac OS 8.6 toTo print transparencies Mac OS Printing on custom-size mediaTo load custom-size media To print custom-size media WindowsTo print custom-size media Mac OS 8.6 to To print custom-size media Mac OSSize pull-down menu, click Edit Custom Paper Sizes Using diagnostic tools Using the ToolboxPrinter Status tab Information tab Printer Services tabEasy access to troubleshooting tips Using hp instant supportNotification of printer driver and firmware updates Access to hp servicesUsing myPrintMileage Using the HP Inkjet Utility To display the HP Inkjet UtilityViewing the HP Inkjet Utility panels Using HP Web Jetadmin Using the deskjet control panel DjcpTo install Djcp Maintaining TroubleshootingMaintaining ink cartridges and printheads Replacing ink cartridgesTo replace an ink cartridge Checking the printheads Cleaning the printheadsTo perform a level 1 printhead cleaning at the control panel To clean the printhead contacts Cleaning the printhead contactsEnww To align printheads from the control panel Aligning the printheadsTo align the printheads from the Toolbox Windows To align the printheads from the HP Inkjet Utility Mac OSTo replace a printhead Replacing the printheadsEnww Calibrating color To calibrate color from the ToolboxTo calibrate color from the HP Inkjet Utility To clear a jam Clearing jamsTo avoid jams Resolving paper-feed problems including skewing Starting troubleshootingTo print a printer configuration page from the control panel Printing a configurationResolving printer problems Printer shuts down unexpectedlyPrinter is not responding nothing prints Printer takes a long time to print All lights are blinkingResolving printing problems Blank page printedSomething on the page is missing or incorrect Check the page-orientation setting Placement of the text or graphics is wrongCheck the printheads and ink cartridges Poor print qualityInk is smearing Wrong colors are printing Resolving paper-feed problems Another paper-feed problem is occurringTray cannot be inserted Hardware installation issues Troubleshooting installation issuesSoftware installation issues MinimumRecommended Action Printer lights referenceLight pattern Light description From using this cartridge is not Alternates with HP supplies and accessories Finding accessory part numbersOrdering printing supplies through the Toolbox Finding supplies part numbers HP Photo Paper HP Premium Photo PaperHP ColorFast Photo Paper HP Photo-Quality Inkjet PaperHP Premium Plus Inkjet Transparency Film HP Premium Inkjet Transparency FilmHP Banner Paper HP Textured Greeting CardsToolbox Support and warrantyHp instant support WebHP telephone support Extent of limited warranty Hewlett-Packard limited warranty statementLimitations of warranty Limitations of liabilityLocal law Envelope slot one envelope Printer specificationsRecommended Regulatory information FCC statementShielded cables Power cord statement EMI statement Korea Regulatory model numberLED classification Energy consumption Declaration of Conformity Enww Glossary Print server or print server card ResolutionPrinter driver PrintheadsIndex Enww Enww Enww Enww USB Page Copyright 2003 Hewlett-Packard Company