HP 1100dtn manual Starting troubleshooting, Resolving paper-feed problems including skewing

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Starting troubleshooting

Start in this section if you are having a problem with the printer.

zIf you have a jam, see “Clearing jams”.

zIf you have a different type of paper-feed problem, such as the paper is skewing, it is not being picked up, or you cannot reinsert a tray into the printer, see “Resolving paper-feed problems”.

zOtherwise, if the printer is not working properly or if the print quality is not what you expect, try the following steps first.

•Check that the power cord is securely connected to the printer and plugged into a live electrical outlet.

•Check that the Power (green) light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

•Check that no other lights on the control panel are on or blinking. If lights are on or blinking, see “Printer lights reference”.

•Check that you can print a printer configuration page. See “Printing a configuration page”.

•Check that the USB or parallel cable between the printer and the computer or the

HP Jetdirect print server is connected securely and functioning properly. To check the network connection, press the TEST button on the print server. An HP Jetdirect configuration page should print. See the HP Jetdirect Print Server Administrator’s Guide that came on the Starter CD to interpret the messages on the page.

•Check that no error messages appear on the computer screen.

•Check that you do not have too many programs open when your are trying to perform a task. Close programs that are not in use, or restart the computer before attempting the task again.

After you have tried these steps, see the following sections for information about more specific problems:

	z	Resolving printer problems
	z Resolving printing problems (includes print-quality issues)
	z Resolving paper-feed problems (including skewing)
	If none of these suggestions solve the problem, see “Support and warranty”.

Note		For more information about how to troubleshoot Macintosh printing problems, see the Mac
		Readme file on the Starter CD.

ENWW

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Contents Page Page User’s guide Copyright Information Contents Glossary Index Finding other resources for product information Getting startedLearning about printer configurations HP Business Inkjet 1100dHP Business Inkjet 1100dtn Paper guides Output tray Paper stack indicatorUnderstanding the printer parts and functions Front viewResume button Power button Power light greenPrinting supplies area Control panel partsUSB connector Power inputBack view Parallel connection Connecting the printerConnecting directly using a USB or parallel cable Windows USB connectionTo complete a software-first installation Completing a software-first installation recommendedCompleting a hardware-first installation To complete a hardware-first installationSelect Specify a location Using a printer connected to another computer clients Sharing the printer on a locally shared network WindowsSharing a printer connected to your computer the server To finish installing for Mac OS X and later Connecting directly using a USB cable Mac OSTo connect using a USB cable To finish installing for Mac OS 8.6 to Mac OSSharing among Mac computers with the same operating system USB printer sharing over an Ethernet network Mac OSConnecting to a network Installing the HP Jetdirect internal print server cardTo install the HP Jetdirect print server To install the printer driver on the server Installing the printer driver on the server WindowsInstalling software for a network printer on a Macintosh To install software for a network printer on a MacintoshTo finish a network installation for Mac OS 8.6 to Mac OS Running the scrubber utility Uninstalling the printing system softwareUninstalling software for Windows all versions To finish a network installation for Mac OS X or laterEmbedded Web server pages Using the embedded Web serverUninstalling software for Macintosh all versions Gaining access to the embedded Web serverMaking copies of the software Installing other softwareEnww Using the printer Tips for selecting and using print mediaSelecting print media Understanding specifications for supported media Understanding supported sizesMedia size Tray Envelope Auto Slot Tray Type Weight Capacity Understanding supported media types and weightsMedia Left margin Right margin Top margin Bottom margin Setting minimum marginsTo load Tray 1 or Tray Loading mediaLetter/A4 Legal Tray usage Steps to complete For more information Configuring traysOn the Printer Services tab, click Advanced Configuration Setting the tray lockSelecting a default tray To select a default tray WindowsPrinting using the PCL 3 printer driver Understanding default tray behavior for the Mac OSTo print using the PCL 3 printer driver To change default settings all future jobs Changing printer settingsChanging settings for Windows To change settings from an application current jobsTo change print settings Changing settings for the Mac OSTo set the default media type To change page setup settingsGuidelines for printing on both sides of a Canceling a print jobPerforming printer tasks Printing on both sides duplexingTo perform automatic duplexing Mac OS Performing automatic duplexingTo perform automatic duplexing Windows To perform automatic duplexing Mac OS 8.6 toOn the Basics tab, select Back to Front under Page Order Performing manual duplexingTo perform manual duplexing Windows To perform manual duplexing Mac OS 8.6 toTo print digital photographs Macintosh Printing photographsTo perform manual duplexing Mac OS To print digital photographs WindowsTo print envelopes from the envelope slot Windows Printing on special mediaPrinting on envelopes and cards Tips for printing envelopesTo print envelopes or cards from Tray 1 Mac OS 8.6 to OS To print envelopes from the envelope slot Mac OSTo load envelopes or cards in Tray To print envelopes or cards from Tray 1 WindowsTo print transparencies Mac OS 8.6 to Printing on transparenciesTo load transparencies To print transparencies WindowsTo print custom-size media Windows Printing on custom-size mediaTo print transparencies Mac OS To load custom-size mediaTo print custom-size media Mac OS 8.6 to To print custom-size media Mac OSSize pull-down menu, click Edit Custom Paper Sizes Using diagnostic tools Using the ToolboxPrinter Status tab Information tab Printer Services tabAccess to hp services Using hp instant supportEasy access to troubleshooting tips Notification of printer driver and firmware updatesUsing myPrintMileage Using the HP Inkjet Utility To display the HP Inkjet UtilityViewing the HP Inkjet Utility panels Using HP Web Jetadmin Using the deskjet control panel DjcpTo install Djcp Replacing ink cartridges TroubleshootingMaintaining Maintaining ink cartridges and printheadsTo replace an ink cartridge Checking the printheads Cleaning the printheadsTo perform a level 1 printhead cleaning at the control panel To clean the printhead contacts Cleaning the printhead contactsEnww To align the printheads from the HP Inkjet Utility Mac OS Aligning the printheadsTo align printheads from the control panel To align the printheads from the Toolbox WindowsTo replace a printhead Replacing the printheadsEnww Calibrating color To calibrate color from the ToolboxTo calibrate color from the HP Inkjet Utility To clear a jam Clearing jamsTo avoid jams Resolving paper-feed problems including skewing Starting troubleshootingTo print a printer configuration page from the control panel Printing a configurationResolving printer problems Printer shuts down unexpectedlyPrinter is not responding nothing prints Printer takes a long time to print All lights are blinkingResolving printing problems Blank page printedSomething on the page is missing or incorrect Check the page-orientation setting Placement of the text or graphics is wrongCheck the printheads and ink cartridges Poor print qualityInk is smearing Wrong colors are printing Resolving paper-feed problems Another paper-feed problem is occurringTray cannot be inserted Hardware installation issues Troubleshooting installation issuesSoftware installation issues MinimumRecommended Action Printer lights referenceLight pattern Light description From using this cartridge is not Alternates with HP supplies and accessories Finding accessory part numbersOrdering printing supplies through the Toolbox Finding supplies part numbers HP Photo-Quality Inkjet Paper HP Premium Photo PaperHP Photo Paper HP ColorFast Photo PaperHP Textured Greeting Cards HP Premium Inkjet Transparency FilmHP Premium Plus Inkjet Transparency Film HP Banner PaperWeb Support and warrantyToolbox Hp instant supportHP telephone support Extent of limited warranty Hewlett-Packard limited warranty statementLimitations of warranty Limitations of liabilityLocal law Envelope slot one envelope Printer specificationsRecommended Regulatory information FCC statementShielded cables Power cord statement EMI statement Korea Regulatory model numberLED classification Energy consumption Declaration of Conformity Enww Glossary Printheads ResolutionPrint server or print server card Printer driverIndex Enww Enww Enww Enww USB Page Copyright 2003 Hewlett-Packard Company