HP 1100dtn manual Troubleshooting, Maintaining ink cartridges and printheads

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4	Maintaining and
	troubleshooting

This section provides information about maintaining the printer and troubleshooting common printer problems, such as paper jams and poor quality printing.

zIf you know you need to replace an ink cartridge or printhead, or clean the printheads, see “Maintaining ink cartridges and printheads”.

zIf you know that the colors do not appear as they should, see “Calibrating color”.

zIf you need to clear a jam, see “Clearing jams”.

zIf you have any other usage problem, see “Starting troubleshooting”.

zIf you had trouble installing the printer, see “Troubleshooting installation issues”.

Maintaining ink cartridges and printheads

The ink cartridges should not require maintenance except for replacing them when the ink runs out. The printheads require very little maintenance.

	Replacing ink cartridges
CAUTION	The ink in HP ink cartridges has been formulated to ensure superior print quality and
	compatibility with your printer. Damage to the printer that results from modifying or refilling the
	ink cartridges, or from using non-HP ink cartridges, is not covered under the warranty.
	You do not have to replace all four ink cartridges when one runs out. Only replace the ink
	cartridge for the color that is low or out.
	You can check the ink levels from the Toolbox. You can also check the printer control panel to
	see if an ink cartridge is low, as shown here.
	The ink cartridge is low on ink when the Ink
	Cartridge light blinks, and one or more of the
	color indicator lights is on.
	You can press the (resume button) to
	continue printing.
	The ink cartridge is out of ink when the Ink
	Cartridge light, one or more of the color indicator
	lights, and the Resume light are on.
	You must replace the ink cartridge to continue
	printing.

ENWW

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Contents Page Page User’s guide Copyright Information Contents Glossary Index Finding other resources for product information Getting startedLearning about printer configurations HP Business Inkjet 1100dHP Business Inkjet 1100dtn Paper guides Output tray Paper stack indicatorUnderstanding the printer parts and functions Front viewResume button Power button Power light greenPrinting supplies area Control panel partsUSB connector Power inputBack view Parallel connection Connecting the printerConnecting directly using a USB or parallel cable Windows USB connectionTo complete a software-first installation Completing a software-first installation recommendedCompleting a hardware-first installation To complete a hardware-first installationSelect Specify a location Using a printer connected to another computer clients Sharing the printer on a locally shared network WindowsSharing a printer connected to your computer the server To finish installing for Mac OS X and later Connecting directly using a USB cable Mac OSTo connect using a USB cable To finish installing for Mac OS 8.6 to Mac OSSharing among Mac computers with the same operating system USB printer sharing over an Ethernet network Mac OSConnecting to a network Installing the HP Jetdirect internal print server cardTo install the HP Jetdirect print server To install the printer driver on the server Installing the printer driver on the server WindowsInstalling software for a network printer on a Macintosh To install software for a network printer on a MacintoshTo finish a network installation for Mac OS 8.6 to Mac OS Running the scrubber utility Uninstalling the printing system softwareUninstalling software for Windows all versions To finish a network installation for Mac OS X or laterEmbedded Web server pages Using the embedded Web serverUninstalling software for Macintosh all versions Gaining access to the embedded Web serverMaking copies of the software Installing other softwareEnww Using the printer Tips for selecting and using print mediaSelecting print media Understanding specifications for supported media Understanding supported sizesMedia size Tray Envelope Auto Slot Tray Type Weight Capacity Understanding supported media types and weightsMedia Left margin Right margin Top margin Bottom margin Setting minimum marginsTo load Tray 1 or Tray Loading mediaLetter/A4 Legal Tray usage Steps to complete For more information Configuring traysOn the Printer Services tab, click Advanced Configuration Setting the tray lockSelecting a default tray To select a default tray WindowsPrinting using the PCL 3 printer driver Understanding default tray behavior for the Mac OSTo print using the PCL 3 printer driver To change default settings all future jobs Changing printer settingsChanging settings for Windows To change settings from an application current jobsTo change print settings Changing settings for the Mac OSTo set the default media type To change page setup settingsGuidelines for printing on both sides of a Canceling a print jobPerforming printer tasks Printing on both sides duplexingTo perform automatic duplexing Mac OS Performing automatic duplexingTo perform automatic duplexing Windows To perform automatic duplexing Mac OS 8.6 toOn the Basics tab, select Back to Front under Page Order Performing manual duplexingTo perform manual duplexing Windows To perform manual duplexing Mac OS 8.6 toTo print digital photographs Macintosh Printing photographsTo perform manual duplexing Mac OS To print digital photographs WindowsTo print envelopes from the envelope slot Windows Printing on special mediaPrinting on envelopes and cards Tips for printing envelopesTo print envelopes or cards from Tray 1 Mac OS 8.6 to OS To print envelopes from the envelope slot Mac OSTo load envelopes or cards in Tray To print envelopes or cards from Tray 1 WindowsTo print transparencies Mac OS 8.6 to Printing on transparenciesTo load transparencies To print transparencies WindowsTo print custom-size media Windows Printing on custom-size mediaTo print transparencies Mac OS To load custom-size mediaTo print custom-size media Mac OS 8.6 to To print custom-size media Mac OSSize pull-down menu, click Edit Custom Paper Sizes Using diagnostic tools Using the ToolboxPrinter Status tab Information tab Printer Services tabAccess to hp services Using hp instant supportEasy access to troubleshooting tips Notification of printer driver and firmware updatesUsing myPrintMileage Using the HP Inkjet Utility To display the HP Inkjet UtilityViewing the HP Inkjet Utility panels Using HP Web Jetadmin Using the deskjet control panel DjcpTo install Djcp Replacing ink cartridges TroubleshootingMaintaining Maintaining ink cartridges and printheadsTo replace an ink cartridge Checking the printheads Cleaning the printheadsTo perform a level 1 printhead cleaning at the control panel To clean the printhead contacts Cleaning the printhead contactsEnww To align the printheads from the HP Inkjet Utility Mac OS Aligning the printheadsTo align printheads from the control panel To align the printheads from the Toolbox WindowsTo replace a printhead Replacing the printheadsEnww Calibrating color To calibrate color from the ToolboxTo calibrate color from the HP Inkjet Utility To clear a jam Clearing jamsTo avoid jams Resolving paper-feed problems including skewing Starting troubleshootingTo print a printer configuration page from the control panel Printing a configurationResolving printer problems Printer shuts down unexpectedlyPrinter is not responding nothing prints Printer takes a long time to print All lights are blinkingResolving printing problems Blank page printedSomething on the page is missing or incorrect Check the page-orientation setting Placement of the text or graphics is wrongCheck the printheads and ink cartridges Poor print qualityInk is smearing Wrong colors are printing Resolving paper-feed problems Another paper-feed problem is occurringTray cannot be inserted Hardware installation issues Troubleshooting installation issuesSoftware installation issues MinimumRecommended Action Printer lights referenceLight pattern Light description From using this cartridge is not Alternates with HP supplies and accessories Finding accessory part numbersOrdering printing supplies through the Toolbox Finding supplies part numbers HP Photo-Quality Inkjet Paper HP Premium Photo PaperHP Photo Paper HP ColorFast Photo PaperHP Textured Greeting Cards HP Premium Inkjet Transparency FilmHP Premium Plus Inkjet Transparency Film HP Banner PaperWeb Support and warrantyToolbox Hp instant supportHP telephone support Extent of limited warranty Hewlett-Packard limited warranty statementLimitations of warranty Limitations of liabilityLocal law Envelope slot one envelope Printer specificationsRecommended Regulatory information FCC statementShielded cables Power cord statement EMI statement Korea Regulatory model numberLED classification Energy consumption Declaration of Conformity Enww Glossary Printheads ResolutionPrint server or print server card Printer driverIndex Enww Enww Enww Enww USB Page Copyright 2003 Hewlett-Packard Company