HP 750 Fax Identifying and Solving Problems, First Year Warranty Programs, HP Express Exchange

Page 78

Identifying and Solving Problems

At Hewlett-Packard, we do everything we can to make sure that you'll never have to read this page. But if you do have a problem, just follow the steps in the problem solving process, and you'll soon be faxing again.

First Year Warranty Programs

HP guarantees the operation of HP FAX facsimiles during the first year of ownership. HP will either replace or repair any HP FAX facsimile that fails under normal use during the warranty period.

HP Express Exchange

HP will deliver a remanufactured replacement unit to you and arrange for the return of your non-working unit to HP.

Standard Return

HP will repair your original unit and return it to you.

HP Extended Warranties

Extended warranties may be obtained by calling HP, or by purchasing the SupportPack (part number H5465A) from your dealer within 30 days of your FAX purchase.

Problem Solving Process

1.Review the troubleshooting chapter in the User's Guide.

The fastest way to solve problems is to take the corrective steps outlined in troubleshooting.

2.Make sure you are operating your HP fax machine in the correct environment.

HP fax products are not supported with roll-over phone systems, voicemail, or other advanced features provided by your phone company.

3.Gather some basic information before you call.

If you suspect that your HP fax machine will have to be returned or exchanged, be sure to have the following information readily available before you contact HP or your dealer:

:Product name and serial number

:Description of failure

:Purchase date and proof of purchase

:A valid credit card or purchase order number (required for HP's Express Exchange)

4.Call your dealer or the HP Customer Support Center.

If you can't resolve the problem after reviewing the troubleshooting chapter, you can contact either your dealer or the HP Customer Support Center for further assistance.

An HP Customer Support representative will guide you through the following process to quickly determine and solve any problems you may have:

:Setup and Operation Problems

:Remote Diagnostics

:Arranging Repair

73

Image 78

Contents HP Fax 700/750 Contents LDO$XWRLDOQXPEHUV DUUDQW\ QGH Whats in This Guide Unpacking and Connecting Your HP FAX-700/750 FAX-700/750Connecting the power cord and phone line UnpackingLoading paper Installing the print cartridge Opening the document trays Using the Front PanelUsing Buttons and Keys Do This Using These ButtonsBrowsing the menus Using Menus and NavigatingDisplaying the menus Moving directly to an optionSelecting settings Entering letters and symbols in namesBrowsing stored numbers and scheduled faxes Setting up Your HP FAX-700/750 Setting up the Date and Time To DisplaySetting up the Date and Time Date MM/DD/YYYY Oct10/20/1994Setting up the fax number and name Setting up the fax number and name Settings01-18 02Fax Number & NameNumber for this fax Name for this fax Setting the dialing method Do This Using These Buttons To DisplayTesting the setup Topics of Interest Connecting the handset to the HP FAX-750 Connecting a telephone Connecting a telephone answering machine Managing incoming calls Sending a Fax DialingLoading the document Making the image lighter or darker and changing resolution Making Copies Making the image lighter or darkerPress Start/Copy Resolution Controlling How Faxes Copies LookContrast Resolution, Contrast and Photograph PhotographStoring Numbers for Faster Dialing About Auto Dial numbersTo store numbers To dial Numbers Storing Auto Dial numbers Press Store/NumberStoring Group Lists of Auto Dial numbers Reviewing, changing, or deleting stored numbers Dialing with One-Touch and Auto Dial Auto Dial 01-50 01NameNumberSending to a Distribution List Sending to two or more numbers with the menu Auto DialEntering more than one number when you send a fax Dial, Load Doc, Start Start to sendSending a Scanned or Scheduled Fax Scanning and sending from memory Press Start/Copy Press Stop to cancel Sending a fax at a later timeReviewing, changing, or canceling scheduled faxes Delete 1st nbr? Y/N 1 814 Add 4th nbr? Press Stop to cancelSending and Receiving by Polling Allowing another to poll your fax machine Receive from another fax machine by polling Viewing and Printing Reports Press Report/SpaceView and Print a report for the last transaction sent Print a report for the last 32 transactions Print a list of Auto Dial and One-Touch numbers FAX Number Time Print a report of the settings controlling your Fax Settings Report for HP FAX-700 Series Automatic Power Failure Report Using the Telephone with the HP FAX-750 Using One-Touch Dialing Set ringer volume Customizing Your HP FAX-700/750 Setting Setting Dialing Method Settings2 for your telephone systemReception Mode Distinctive RingSettings for your office Header Location Adjust VolumeReset to Defaults Paper SizeTaking Care of Your HP FAX-700/750 For information by fax, call HP First at 800Changing the paper separator Cleaning the scanner window glass Clearing document and paper jams To clear a document jamLoading multipage documents to prevent jams Clear document jam Call for serviceUnderstanding display messages Clear paper jamLoad paper See Setting Up in guideReceive error FAX Nothing storedReseat or load Send error FAXReplace ink cartridge Ink cartridgeInterpreting error codes Code numbers Condition RemedyAvoiding Problems Be sure to use papers within the 16-24 pound rangePage Replacement part numbers HP FAX-700/750 specifications HP Express Exchange Identifying and Solving ProblemsFirst Year Warranty Programs Standard ReturnHP First Fax ServiceOrganization Local Support HP Audio Tips Telephone NumberMail InternetPrinter drivers by HP CustomerPost Warranty Support HP Customer Support CenterMust be a Organization ContactSupport Provided Subscriber, ask forHP Canada Post-WarrantyFtp site Customer SupportWarranty To Obtain a Material Safety Data Sheet MsdsPage Page Rwlqxhg HWHQVLRQSKRQHVVHH0DQDJLQJLQFRPLQJFDOOV Qxpehuvhqglqjvhwwlqjwrrupruh 6HWWLQJV \PEROVHQWHULQJLQDPHV 8VLQJ