HP vs80 manual Using HP Library & Tape Tools to Diagnose Problems

Page 52

Using HP Library & Tape Tools to Diagnose Problems

With HP Library & Tape Tools installed on the host server, you can do the following:

■Identify all SCSI devices connected to your system.

■View detailed configuration, identification, inventory, and drive information for the autoloader.

■Easily update autoloader and drive firmware.

■Run advanced diagnostic tests, including connectivity, read/write, media validation, and testing the functionality of the autoloader.

■View autoloader and drive error logs.

■Generate a detailed support file that can be e-mailed or faxed to your support representative for analysis.

The HP Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated context-sensitive help. It can be downloaded free of charge from http://www.hp.com/support/TapeTools.

52 Diagnostics and Troubleshooting

Chapter 4

Image 52

Contents Hp StorageWorks Vs80 1/8 autoloader Updates Typographical Conventions and TermsThis Manual Revision HistoryContents Autoloader Administration Customer Support Hp StorageWorks vs80 1/8 autoloader Installing the Autoloader Chapter OverviewInstallation Overview Understanding Autoloader Features Scsi RequirementsProduct Overview Chapter Installing the Autoloader Choosing a Location On top of the autoloaderUnpacking the Autoloader Accessories Identifying Product ComponentsRack Kit Components if rackmount unit Rack Kit ComponentsInstalling the Autoloader into a Rack Installing Mounting Brackets left side shownInstalling Rails on Rack left side shown Installing the Autoloader Connecting the Scsi and Power Cables InformationTurn on the server Preparing the Host and Verifying the Connection Installing the Autoloader Operating the Autoloader Operator’s Panel Overview Home Screen, Drive Loaded LED Indicators LEDOperator’s Panel Control Buttons Button DescriptionUnderstanding the Menu Structure Operator’s Panel Menu StructureUsing Cartridges Importing Cartridges Exporting Cartridges Importing a CartridgeLoading Cartridges Exporting a CartridgeUnloading Cartridges Indicator SwitchWrite Protected Write Enabled Write-Protecting CartridgesMaintaining Cartridges Cleaning the Tape Drive To clean the tape drive, follow these steps Creating an Inventory of Cartridges Autoloader Administration Configuring the Autoloader Resetting the AutoloaderChanging the Scsi ID Setting the Autoloader Operating Mode Random ModeCircular Mode Autoload Mode Using HP Library & Tape Tools Updating FirmwareUsing a Firmware Upgrade Tape Upgrade tape Running the Autoloader System Test Cycle Count Retrieving Information About the Autoloader View Event Log Firmware Revision Diagnostics Troubleshooting Using HP Library & Tape Tools to Diagnose Problems Troubleshooting Installation Problems Scsi IDDiagnostics and Troubleshooting Troubleshooting Common Problems Problem SolutionMedia Write a DLT 4000 formatted tape Scsi ID Cleaning Media Attention LED Issues See Operator’s Panel Overview on page 24 for more Removing Stuck Cartridges Chapter Diagnostics and Troubleshooting An extra bump on the outside of the loop. See Figure Autoloader Error Codes Error Code Description DetailsConfiguration menu. See page 38 or power An empty slot that is expected to be full Controller timer circuit Diagnostics and Troubleshooting Technical Specifications Appendix OverviewAutoloader Specifications Characteristic SpecificationEnvironmental Specifications Temperature/humidityTape Drive Specifications Description DLT1 vs80Media Specifications Characteristic DLT Type IV MediaMedia Specifications Appendix a Customer Support Registering Your Product Service Options Contacting HP Customer Support Backup Software Support European Customer Support Centers Asia Pacific Customer Support Centers Elsewhere Warranty Information Warranty Information Index DLT