HP vs80 manual Service Options

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Service Options

HP service options upgrade the warranty on your tape autoloader. A wide range of warranty options are available to meet your business uptime needs.

SupportPacks

SupportPacks are available within 180 days of your purchase. If you choose to purchase one, your warranty will be upgraded. Once your warranty has expired, post-warranty SupportPacks are also available. Table 10 lists HP SupportPack service options.

Table 10	SupportPacks

SupportPack Number		Description

H2667A/E		2-year express exchange

H2698A/E		3-year express exchange

H4619A/E		3-year on-site, next-day

H5526A/E		3-year on-site, same-day

H4624A/E		3-year on-site, 24 x 7


Note	To order HP SupportPacks, visit http://www.hp.com/hps/support/
	supportpack, or contact your support or sales representative.

Appendix B

Service Options 79

Image 79

Contents Hp StorageWorks Vs80 1/8 autoloader Revision History UpdatesTypographical Conventions and Terms This ManualContents Autoloader Administration Customer Support Hp StorageWorks vs80 1/8 autoloader Chapter Overview Installing the AutoloaderInstallation Overview Scsi Requirements Understanding Autoloader FeaturesProduct Overview Chapter Installing the Autoloader On top of the autoloader Choosing a LocationUnpacking the Autoloader Identifying Product Components AccessoriesRack Kit Components Rack Kit Components if rackmount unitInstalling Mounting Brackets left side shown Installing the Autoloader into a RackInstalling Rails on Rack left side shown Installing the Autoloader Information Connecting the Scsi and Power CablesTurn on the server Preparing the Host and Verifying the Connection Installing the Autoloader Operating the Autoloader Operator’s Panel Overview Home Screen, Drive Loaded LED LED IndicatorsButton Description Operator’s Panel Control ButtonsOperator’s Panel Menu Structure Understanding the Menu StructureUsing Cartridges Importing Cartridges Importing a Cartridge Exporting CartridgesExporting a Cartridge Loading CartridgesUnloading Cartridges Write-Protecting Cartridges IndicatorSwitch Write Protected Write EnabledMaintaining Cartridges Cleaning the Tape Drive To clean the tape drive, follow these steps Creating an Inventory of Cartridges Autoloader Administration Resetting the Autoloader Configuring the AutoloaderChanging the Scsi ID Random Mode Setting the Autoloader Operating ModeCircular Mode Autoload Mode Updating Firmware Using HP Library & Tape ToolsUsing a Firmware Upgrade Tape Upgrade tape Running the Autoloader System Test Cycle Count Retrieving Information About the AutoloaderView Event Log Firmware Revision Diagnostics Troubleshooting Using HP Library & Tape Tools to Diagnose Problems Scsi ID Troubleshooting Installation ProblemsDiagnostics and Troubleshooting Problem Solution Troubleshooting Common ProblemsMedia Write a DLT 4000 formatted tape Scsi ID Cleaning Media Attention LED Issues See Operator’s Panel Overview on page 24 for more Removing Stuck Cartridges Chapter Diagnostics and Troubleshooting An extra bump on the outside of the loop. See Figure Error Code Description Details Autoloader Error CodesConfiguration menu. See page 38 or power An empty slot that is expected to be full Controller timer circuit Diagnostics and Troubleshooting Appendix Overview Technical SpecificationsCharacteristic Specification Autoloader SpecificationsTemperature/humidity Environmental SpecificationsDescription DLT1 vs80 Tape Drive SpecificationsCharacteristic DLT Type IV Media Media Specifications Media Specifications Appendix a Customer Support Registering Your Product Service Options Contacting HP Customer Support Backup Software Support European Customer Support Centers Asia Pacific Customer Support Centers Elsewhere Warranty Information Warranty Information Index DLT