HP vs80 manual Media

Page 56

Table 4 Troubleshooting Table

Problem	Solution

Tape stuck in drive.	■ Power cycle the autoloader, allow it to complete initialization
	(may take as long as 10 minutes), and then retry unloading the
	tape using the autoloader Operator’s Panel controls.
	■ Make sure that the backup software is not reserving the slot or
	preventing the tape drive from ejecting the cartridge. The backup
	software needs to cancel the reservation and any hold it has on
	the tape drive. Temporarily disconnecting the autoloader from
	the host server and power-cycling the autoloader eliminates the
	host and its software as a problem source.
	■ If these procedures do not resolve the issue, contact your service
	representative.

Media

Failures with reused Quantum	■ The degaussing may not have been sufficient to fully erase the
DLT formatted (degaussed)	data. If this happens, use another cartridge, preferably a new,
cartridges.	unformatted DLT Type IV cartridge, before suspecting other
	system components.

Cleaning or data cartridge	■ Make sure you are using cleaning and data cartridges that are
incompatible with drive.	compatible with the drive. The autoloader automatically unloads
	incompatible cartridges to their original slots, the Media
	Attention LED flashes, and an exclamation point (!) appears in
	the inventory display for the indicated slot number.

56 Diagnostics and Troubleshooting

Chapter 4

Image 56

Contents Hp StorageWorks Vs80 1/8 autoloader Updates Typographical Conventions and TermsThis Manual Revision HistoryContents Autoloader Administration Customer Support Hp StorageWorks vs80 1/8 autoloader Installing the Autoloader Chapter OverviewInstallation Overview Understanding Autoloader Features Scsi RequirementsProduct Overview Chapter Installing the Autoloader Choosing a Location On top of the autoloaderUnpacking the Autoloader Accessories Identifying Product ComponentsRack Kit Components if rackmount unit Rack Kit ComponentsInstalling the Autoloader into a Rack Installing Mounting Brackets left side shownInstalling Rails on Rack left side shown Installing the Autoloader Connecting the Scsi and Power Cables InformationTurn on the server Preparing the Host and Verifying the Connection Installing the Autoloader Operating the Autoloader Operator’s Panel Overview Home Screen, Drive Loaded LED Indicators LEDOperator’s Panel Control Buttons Button DescriptionUnderstanding the Menu Structure Operator’s Panel Menu StructureUsing Cartridges Importing Cartridges Exporting Cartridges Importing a CartridgeLoading Cartridges Exporting a CartridgeUnloading Cartridges Indicator SwitchWrite Protected Write Enabled Write-Protecting CartridgesMaintaining Cartridges Cleaning the Tape Drive To clean the tape drive, follow these steps Creating an Inventory of Cartridges Autoloader Administration Configuring the Autoloader Resetting the AutoloaderChanging the Scsi ID Setting the Autoloader Operating Mode Random ModeCircular Mode Autoload Mode Using HP Library & Tape Tools Updating FirmwareUsing a Firmware Upgrade Tape Upgrade tape Running the Autoloader System Test View Event Log Retrieving Information About the AutoloaderCycle Count Firmware Revision Diagnostics Troubleshooting Using HP Library & Tape Tools to Diagnose Problems Troubleshooting Installation Problems Scsi IDDiagnostics and Troubleshooting Troubleshooting Common Problems Problem SolutionMedia Write a DLT 4000 formatted tape Scsi ID Cleaning Media Attention LED Issues See Operator’s Panel Overview on page 24 for more Removing Stuck Cartridges Chapter Diagnostics and Troubleshooting An extra bump on the outside of the loop. See Figure Autoloader Error Codes Error Code Description DetailsConfiguration menu. See page 38 or power An empty slot that is expected to be full Controller timer circuit Diagnostics and Troubleshooting Technical Specifications Appendix OverviewAutoloader Specifications Characteristic SpecificationEnvironmental Specifications Temperature/humidityTape Drive Specifications Description DLT1 vs80Media Specifications Characteristic DLT Type IV MediaMedia Specifications Appendix a Customer Support Registering Your Product Service Options Contacting HP Customer Support Backup Software Support European Customer Support Centers Asia Pacific Customer Support Centers Elsewhere Warranty Information Warranty Information Index DLT