HP vs80 manual Diagnostics and Troubleshooting

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To terminate the autoloader, locate the terminator in the accessories package and press it firmly into either of the two SCSI connectors on the rear panel of the autoloader. Secure the terminator by tightening the finger-screws until snug. The supplied terminator is “dual mode” and will work on both Low-Voltage Differential (LVD) and Single Ended (SE) SCSI buses. A green LED on the terminator indicates that the unit is attached to a SCSI bus running in LVD mode. A red LED on the terminator indicates that the unit is attached to a SCSI bus running in SE mode. If the LED is not on, check all SCSI and power connections and confirm that the unit is attached to a valid SCSI bus.

■Compatibility:

Ensure that the autoloader is compatible with the SCSI host adapter and backup application you plan to use. For a list of compatible SCSI adapters and application software, check with your SCSI host adapter manufacturer, backup application vendor, or the HP support website at http://www.hp.com/go/support.

■SCSI Host Adapter Installation:

Verify that you have installed your SCSI host adapter correctly. Refer to the manual that came with your SCSI host adapter for installation and troubleshooting instructions. Pay particular attention to any steps describing the settings of various jumpers and/or switches on the host adapter. Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects the host adapter. Make sure that the proper device driver is installed for the SCSI host adapter.

■Backup Application Installation:

Refer to the documentation included with your backup application for instructions on how to verify proper installation. Many backup software packages require an additional module to communicate with the autoloader robotics.

■Device Driver Installation:

If applicable, make sure that the proper ISV and/or autoloader driver is installed. For more information, see Preparing the Host and Verifying the Connection on page 21.

54 Diagnostics and Troubleshooting

Chapter 4

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Contents Hp StorageWorks Vs80 1/8 autoloader This Manual UpdatesTypographical Conventions and Terms Revision HistoryContents Autoloader Administration Customer Support Hp StorageWorks vs80 1/8 autoloader Installing the Autoloader Chapter OverviewInstallation Overview Understanding Autoloader Features Scsi RequirementsProduct Overview Chapter Installing the Autoloader Choosing a Location On top of the autoloaderUnpacking the Autoloader Accessories Identifying Product ComponentsRack Kit Components if rackmount unit Rack Kit ComponentsInstalling the Autoloader into a Rack Installing Mounting Brackets left side shownInstalling Rails on Rack left side shown Installing the Autoloader Connecting the Scsi and Power Cables InformationTurn on the server Preparing the Host and Verifying the Connection Installing the Autoloader Operating the Autoloader Operator’s Panel Overview Home Screen, Drive Loaded LED Indicators LEDOperator’s Panel Control Buttons Button DescriptionUnderstanding the Menu Structure Operator’s Panel Menu StructureUsing Cartridges Importing Cartridges Exporting Cartridges Importing a CartridgeLoading Cartridges Exporting a CartridgeUnloading Cartridges Write Protected Write Enabled IndicatorSwitch Write-Protecting CartridgesMaintaining Cartridges Cleaning the Tape Drive To clean the tape drive, follow these steps Creating an Inventory of Cartridges Autoloader Administration Configuring the Autoloader Resetting the AutoloaderChanging the Scsi ID Setting the Autoloader Operating Mode Random ModeCircular Mode Autoload Mode Using HP Library & Tape Tools Updating FirmwareUsing a Firmware Upgrade Tape Upgrade tape Running the Autoloader System Test Retrieving Information About the Autoloader Cycle CountView Event Log Firmware Revision Diagnostics Troubleshooting Using HP Library & Tape Tools to Diagnose Problems Troubleshooting Installation Problems Scsi IDDiagnostics and Troubleshooting Troubleshooting Common Problems Problem SolutionMedia Write a DLT 4000 formatted tape Scsi ID Cleaning Media Attention LED Issues See Operator’s Panel Overview on page 24 for more Removing Stuck Cartridges Chapter Diagnostics and Troubleshooting An extra bump on the outside of the loop. See Figure Autoloader Error Codes Error Code Description DetailsConfiguration menu. See page 38 or power An empty slot that is expected to be full Controller timer circuit Diagnostics and Troubleshooting Technical Specifications Appendix OverviewAutoloader Specifications Characteristic SpecificationEnvironmental Specifications Temperature/humidityTape Drive Specifications Description DLT1 vs80Media Specifications Characteristic DLT Type IV MediaMedia Specifications Appendix a Customer Support Registering Your Product Service Options Contacting HP Customer Support Backup Software Support European Customer Support Centers Asia Pacific Customer Support Centers Elsewhere Warranty Information Warranty Information Index DLT