Contacting HP Customer Support
If your autoloader fails during the warranty period and the suggestions in the documentation do not solve the problem, you can receive support by doing the following:
■Access HP Support on the World Wide Web at http://www.hp.com/ support/storage
■Contact your authorized HP dealer or Authorized Service Provider
■Call the HP Customer Care Center in your region
If you purchased a service contract through HP or an authorized reseller, make sure that you register your autoloader immediately. Failure to register may result in slower response time. Registering allows the local repair office to prepare for the proper response level needed. If your library fails while under the support contract period, contact the appropriate support number included in your contract information.
If your autoloader fails after the warranty period, contact your authorized Hp dealer or distributor, or the nearest HP sales and service office. Customers in the US and Europe can use a credit card for phone assistance.
Information Needed for Support
Before contacting your HP service representative, please have the following information ready:
■Model number for your autoloader
■Serial number
■Media type and format
■Error codes
■Revision number for autoloader and drive firmware
■Brand and model of your host computer
■Brand and model of your SCSI host adapter
■Autoloader drivers and backup software that you are using and the version number(s)
80 Contacting HP Customer Support | Appendix B |