HP J5780, J5788 Device can send faxes, But cannot receive faxes On the device is set to All Rings

Page 13

The device can send faxes

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature

but cannot receive faxes

on the device is set to All Rings.

 

 

 

If Auto Answer is set to Off, or you have a voice mail service at the same phone number you use

 

for fax calls, you can only receive faxes manually.

 

 

 

If you have a computer dial-up modem on the same phone line with the device, check to make

 

sure that the software that came with your modem is not set to receive faxes automatically.

If you have an answering machine on the same phone line with the device:

•Check that the answering machine is working properly.

•Make sure your setup looks like the second example in table 1 on page 6.

•Make sure the device is set to receive faxes automatically.

•Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine.

•Disconnect the answering machine and then try receiving a fax.

•Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.

 

Other equipment that uses the same phone line might be causing the test to fail. You can

 

disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes,

 

then one or more of the other equipment is causing problems. Try adding them back one at

 

a time and rerunning the test each time until you identify which piece of equipment is causing the

 

problem.

 

 

The device cannot send faxes

The device might be dialing too fast or too soon. For example, if you need to access an outside

but can receive faxes

line by dialing “9,” try inserting pauses as follows: 9-XXX-XXXX (where XXX-XXXX is the fax

 

number you are sending to). To enter a pause press Redial/Pause, or press the Space (#) button

 

repeatedly, until a dash (-) appears on the display.

 

 

The display always shows

You are using the wrong phone cord. See the first two issues under ”The device is having

Phone Off Hook

problems sending and receiving faxes“ on page 12.

 

 

The device is having problems

This possible solution applies only in the countries/regions that receive a 2-wire phone cord

sending a manual fax

in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China,

 

Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

 

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,

 

Venezuela, and Vietnam.

 

 

 

Make sure your setup looks like the first example in table 1 on page 6.

 

 

 

If you are sending a fax manually from your phone that is connected directly to the device, you

 

must use the keypad on the telephone to send the fax.

 

 

Fax tones are recorded on my

See the information about answering machine - related problems for the ”The device can send

answering machine

faxes but cannot receive faxes“ topic in this table.

The phone cord that came with If the phone cord that came with the device is not long enough, you can use a coupler to extend my device is not long enough the length. You can purchase a coupler at an electronics store that carries phone accessories.

You also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

1.Using the phone cord supplied in the box with the device, connect one end to the coupler, and then connect the other end to the port labeled 1-LINE on the back of the device.

2.Connect a second phone cord to the open port on the coupler and to the telephone wall jack.

English

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Contents HP Officejet/HP Officejet Pro Page Page Countries/regions with parallel- type phone systems Set up the faxCountries/regions with serial-type phone systems VenezuelaDetermine the type of phone line dedicated or shared Manage and configure fax settingsDedicated phone line PortugalShared phone line Use the fax setup tablesFax and Internet Yes Voice, Fax, and Internet dial-upConfiguration guideline English Understand the fax setup tables Manage and configure fax settingsSet up speed-dial entries optional Test fax setupTo test fax setup To set up speed-dial entriesSolve fax problems Make sure your setup looks like the first example in on ProblemDevice can send faxes But cannot receive faxes On the device is set to All RingsHewlett-Packard limited warranty statement Pays/régions équipés de systèmes téléphonique parallèles Configuration du télécopieurPays/régions équipés de systèmes téléphonique en série Ligne téléphonique dédiée Suivez la configuration n Utilisation des tableaux de configuration du télécopieurLigne téléphonique partagée Tableau 2 Télécopieur et Internet Séparateur Suivez la 1, 2 Configuration nFiltre DSL SéparateurFiltre DSL Séparateur Suivez la Configuration n Procédure de configurationDe configuration Instructions de configuration Tableau 4 Téléphone, télécopieur et Internet DSLOrdinateur à un seul port Après avoir déterminé de quelle manière vous utilisez les Etape 3 Gérer et configurer les paramètres du télécopieurNumérotation ou DSL Où ils apparaissent sur la dernière ligne du tableau dePour tester la configuration du télécopieur Etape 4 Test de la configuration du télécopieurPour définir des entrées de numérotation rapide Résolution des problèmes de télécopie Page Déclaration de garantie limitée Hewlett-Packard Austria Bélgica holandés Bélgica francés Dinamarca Configurar el faxSuecia Suiza francés Suiza alemán Reino Unido Línea telefónica dedicadaUso de las tablas para la instalación del fax Línea telefónica compartidaTabla 2 Fax e Internet Si se conecta a Internet con una línea DSL Tabla 3 Voz, fax e Internet conmutadaUse esta tabla si está conectando un teléfono, un Consulte tabla 4, Voz, fax e Internet DSLPautas de configuración Español Comprender las tablas para la instalación del fax Paso 3 Administrar y ajustar las configuraciones del faxProbar la configuración de fax Paso 4 Prueba de la configuración de faxPara configurar entradas de marcación rápida Solucionar problemas de fax Fax, sólo podrá recibir faxes manualmente El dispositivo puede enviarRecibir faxes en forma automática El dispositivo no puede enviarProducto HP Duración de la garantía limitada Declaración de garantía limitada de Hewlett-PackardPaíses/regiões com sistemas telefônicos seriais Configuração do faxÁustria Bélgica holandês Bélgica francês Defina as configurações de fax Nota Após ter configurado o dispositivo para o envioLinha telefônica dedicada Recebimento de fax, vá para Etapa 3 Gerencie eConfiguração Uso da tabelas de configuração de faxLinha telefônica compartilhada Tabela 2 Fax e InternetDivisor Então, siga o número da Configuração Instruções de configuração Page Compreender as tabelas de configuração de fax Etapa 3 Gerencie e defina as configurações de faxEtapa 5 Configurar entradas de discagem rápida opcional Etapa 4 Testar configuração do faxPara testar a configuração do fax Para configurar entradas de discagem rápidaSolucionar problemas de fax Os tons de fax são gravados em minha secretária eletrônica Produto HP Duração da garantia limitada Declaração de garantia limitada da Hewlett-PackardQ8231-90012 EN FR ES PT
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