Quick Reference Guide 37
Troubleshooting
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message.
This message may help support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows
Classicview.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. Discard used batteries according to the manufacturer's
instructions.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
REPLACE THE BATTERY —If you have to repeatedly reset time and date information
after turning on the computer, or if an incorrect time or date displays during start-up,
replace the battery (see "Replacing the Battery" in your User’s Guide). If the battery
still does not work properly, contact Dell (see "Contacting Dell" in your User’s Guide).
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —
Windows XP:
•Click
Start
and click
My Computer
.
Windows Vista:
•Click
Start
and click
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to check
forand remove viruses. Viruses can sometimes prevent Windows from recognizing
thedrive.