Dell DCDO Error Messages

40 Quick Reference Guide
RUN THE MODEM DIAGNOSTIC TOOL—
Windows XP:
1 Click Start → All Programs → Modem Helper .
2 Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on certain computers.
Windows Vista:
1 Click Start → All Programs → Modem Diagnostic Tool .
2 Follow the instructions on the screen to identify and resolve modem problems.
Modem diagnostics are not available on all computers.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
Windows XP:
1 Click Start → Control Panel → Printers and Other Hardware → Phone and Modem
Options
→ Modems .
2 Click the COM port for your modem, and then click Properties → Diagnostics →
Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista:
1 Click Start → Control Panel → Hardware and Sound → Phone and Modem
Options
→ Modems .
2 Click the COM port for your modem, and then click Properties → Diagnostics →
Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have
subscribed to an Internet provider. With the Outlook Express e-mail program open,
click File. If Work Offline has a check mark next to it, click the check mark to remove
it and connect to the Internet. For help, contact your Internet service provider.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide .
If the error message is not listed, see the documentation for the operating system or
the program that was running when the message appeared.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.