38 Quick Reference Guide
TEST THE DRIVE —
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK —See
"Cleaning Your Computer
" on page23.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER—See "Restoring Your Operating System"
in your User’s Guide.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page33.

Optical Drive Problems

NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the disc.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER —See "Sound and Speaker Problems" on
page49.

Problems Writing to an Optical Drive

CLOSE OTHER PROGRAMS —The optical drive must receive a steady stream of data
during the writing process. Ifthe stream is interrupted, an error occurs. Try closing all
programs before you write to the optical.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DISC —Search for
the keyword standby in Windows Help and Support for information on power
management modes.

Hard Drive Problems

RUN CHECK DISK —
Windows XP:
1
Click
Start
and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors
and click
Start
.