Dell DCDO E-Mail, Modem, and Internet Problems

Quick Reference Guide 39
Windows Vista:
1 Click Start and click Computer .
2 Right-click Local Disk C: .
3 Click Propertie s → Tools → Check Now .
The
User Account Control window may appear. If you are an administrator on the
computer, click
Continue ; otherwise, contact your administrator to continue the
desired action.
4 Follow the instructions on the screen.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide .
NOTE: Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
NOTE: Do not plug a telephone cable into the network adapter connector
(see"Back Panel Connectors" in your User’s Guide).
CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS —If you cannot
open your e-mail attachments:
1 In Outlook Express, click Tools → Options → Security .
2 Click Do not allow attachments to remove the check mark, as needed.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem (the jack has
either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector into
themodem.
• Disconnect the telephone line from the modem and connect it to a telephone; then
listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, bypass them and use the telephone to
connect the modem directly to the telephone wall jack. If you are using a line that is
3meters (10 feet) or more in length, try a shorter line.