HP 4400 - K4 manual Received a message that an Unknown Error has occurred

Page 48

Chapter 8

Solve a problem

4.Click Retry to retry the connection.

5.Continue with the installation and restart the computer when prompted.

Cause: Normally, a green check appears indicating that the plug and play was successful. A red X indicates that the plug and play failed.

I received a message that an Unknown Error has occurred

Solution: Try to continue with the installation. If that does not work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the product application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the product.

For more information, see:

“Uninstall and reinstall the software” on page 47

Cause: The source of the error is unknown.

46 Solve a problem

Image 48

Contents HP Officejet 4400 K410 Page Contents 103 How Do I? Chapter Get to know the HP All-in-One Printer partsControl panel features Print Print documentsRelated topics To print from a software applicationPrint photos To print a photo on photo paperTo print a borderless image Print envelopes To print envelopesPrint on specialty media Paper Type Plain paperPrint transparencies Click the Printing Shortcuts tabPrint Quality Normal or Best Print labelsPrint brochures Print Quality BestOrientation Portrait or Landscape Two-sided printing ManualPrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or LandscapePrint using the maximum dpi Print a WebTo print a Web View the print resolution To print in Maximum dpi modeTo view the print resolution Use printing shortcuts To create a printing shortcutTo delete a printing shortcut Set the default print settings To change the default print settingsPrint Paper basics Recommended papers for printingHP Office Paper HP Iron-On TransfersHP Premium Inkjet Transparency Film HP Photo Value PackLoad media Load small-size paperLoad full-size paper Load envelopes BasicsPaper Paper basics Scan Scan to a computerSingle page scan a. Load original Related topics Copy Copy text or mixed documentsBlack and White Copy a. Load paper Color Copy Set the copy paper type Paper basics on Work with cartridges Check the estimated ink levelsOrder ink supplies To check the ink levels from the HP Officejet SoftwareAutomatically clean print cartridges Choose the right cartridgesFind the cartridge number To order ink cartridges from your desktopTo clean the print cartridges Click Clean the Print CartridgesReplace the cartridges To replace the cartridgesWork with cartridges Cartridge warranty information Chapter Solve a problem If you have a problem, follow these stepsHP support Support processPhone support period Placing a callSupport phone numbers After the phone support period DqpdunSetup troubleshooting Additional warranty optionsTroubleshooting common setup issues Product will not turn onSolution 2 Press the On button more slowly After setting up the product, it does not print Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray Minimum System Checks screen appearsReceived a message that an Unknown Error has occurred Uninstall and reinstall the software To uninstall from a Windows computerRegistration screen does not appear Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Contact HP support Ink is not filling the text or graphics completelyTo align the printer Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Contact HP support Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines To select a print speed or qualitySolution 3 Make sure the paper is loaded correctly Solution 4 Use a higher print quality setting Solution 5 Align the printerTo align the printer from the HP Officejet Software Solution 6 Automatically clean the print cartridges Printouts are faded or have dull colorsSolution 5 Automatically clean the print cartridges Solution 6 Contact HP support Solution 1 Check the print settingsSolution 2 Use a higher quality image Printouts seem blurry or fuzzySolution 3 Print the image in a smaller size Solution 4 Align the printerPrintouts have vertical streaks Solution 1 Make sure the paper is loaded correctly Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Printouts are slanted or skewedSolution 2 Wait while the ink dries Solution 1 Use TrueType or OpenType fontsSolution 2 Align the printer Text edges are jaggedPrint troubleshooting Solution 1 Reload the envelopes in the input trayEnvelopes print incorrectly Solution 2 Load a different type of envelope Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Restart the product and your computer Product prints meaningless charactersSolution 2 Try printing another document To check your margin settingsMargins are not printing as expected Pages in my document came out in the wrong orderSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 4 Load the stack of envelopes correctly Blank page came out while printingSolution 1 Check the ink levels in the print cartridges Solution 2 Check for blank pages at the end of the documentSolution 3 Load more paper in the input tray Solution 4 Check the print cartridges for protective tapeScan troubleshooting Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutText format is incorrect Scanned image shows dotted lines instead of textCopy troubleshooting Nothing happens when I try to copyTo adjust the brightness Text is incorrect or missingSolution 1 Turn on the product Solution 2 Place the original correctly on the glassSolution 3 Wait for the product to finish other tasks Solution 1 Place the original correctly on the glass Solution 2 Clean the scanner glassParts of the original do not appear or are cut off Printout appears enlarged onSolution 2 Check the ink levels in the print cartridges Printout is blankErrors Flashing lightsErrors Product messages File messagesFirmware revision mismatch Memory is fullGeneral user messages Solution 1 Close applications that are not being used Solution 2 Create more space on your hard driveBorderless printing error Cannot cropPower and connection messages Paper messagesPrint cartridge messages Non-HP cartridges installed Previously used genuine HP cartridges installedOriginal HP ink has been depleted Printing in ink-backup mode Print Cartridge Problem Incorrect Print CartridgesLow on ink Incorrectly Installed Cartridges Print Cartridges Missing Solution 1 Remove and reinsert the print cartridgesTo make sure the print cartridges are installed correctly Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts To clean the print cartridge contactsSolution 3 Replace the print cartridges Solution 2 Contact HP customer support Incompatible print cartridgesPrint cartridges in wrong slot Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem Stop the current job To stop a print job from the HP All-in-OneStop the current job Technical information Hewlett-Packard Company noticesEnvironmental product stewardship program Material safety data sheets Power consumptionEco-Tips Paper useΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanHP Officejet 4400 K410 declaration of conformity Declaration of ConformityEuropean Union Regulatory Notice European Union Regulatory NoticeIndex Index104

Related manuals

Manual 2 pages 37.63 Kb