HP 4400 - K4 Solution 2 Check the paper loaded in the input tray, Solution 3 Check the paper type

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•Solution 1: Make sure you are using genuine HP ink cartridges

•Solution 2: Check the paper loaded in the input tray

•Solution 3: Check the paper type

•Solution 4: Check the ink levels

•Solution 5: Check the print settings

•Solution 6: Align the printer

•Solution 7: Contact HP support

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick.

•Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.

•Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see: “Load media” on page 23

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick. If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Solve a problem

Print quality troubleshooting

49

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Contents HP Officejet 4400 K410 Page Contents 103 How Do I? Chapter Printer parts Get to know the HP All-in-OneControl panel features To print from a software application PrintPrint documents Related topicsTo print a photo on photo paper Print photosTo print a borderless image To print envelopes Print envelopesClick the Printing Shortcuts tab Print on specialty mediaPaper Type Plain paper Print transparenciesPrint labels Print Quality Normal or BestTwo-sided printing Manual Print brochuresPrint Quality Best Orientation Portrait or LandscapePrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain Paper Orientation Portrait or Landscape Print postersPrint using the maximum dpi Print a WebTo print a Web View the print resolution To print in Maximum dpi modeTo view the print resolution Use printing shortcuts To create a printing shortcutTo delete a printing shortcut To change the default print settings Set the default print settingsPrint Recommended papers for printing Paper basicsHP Photo Value Pack HP Office PaperHP Iron-On Transfers HP Premium Inkjet Transparency FilmLoad media Load small-size paperLoad full-size paper Load envelopes BasicsPaper Paper basics Scan Scan to a computerSingle page scan a. Load original Related topics Copy Copy text or mixed documentsBlack and White Copy a. Load paper Color Copy Set the copy paper type Paper basics on To check the ink levels from the HP Officejet Software Work with cartridgesCheck the estimated ink levels Order ink suppliesTo order ink cartridges from your desktop Automatically clean print cartridgesChoose the right cartridges Find the cartridge numberTo replace the cartridges To clean the print cartridgesClick Clean the Print Cartridges Replace the cartridgesWork with cartridges Cartridge warranty information Chapter Support process Solve a problemIf you have a problem, follow these steps HP supportPhone support period Placing a callSupport phone numbers Dqpdun After the phone support periodProduct will not turn on Setup troubleshootingAdditional warranty options Troubleshooting common setup issuesSolution 2 Press the On button more slowly After setting up the product, it does not print Minimum System Checks screen appears Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Solution 5 Load paper in the input trayReceived a message that an Unknown Error has occurred Uninstall and reinstall the software To uninstall from a Windows computerRegistration screen does not appear Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Contact HP support Ink is not filling the text or graphics completelyTo align the printer Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 1 Check the paper type Solution 5 Contact HP supportTo select a print speed or quality Solution 2 Use a higher print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or linesSolution 3 Make sure the paper is loaded correctly Solution 4 Use a higher print quality setting Solution 5 Align the printerTo align the printer from the HP Officejet Software Printouts are faded or have dull colors Solution 6 Automatically clean the print cartridgesSolution 5 Automatically clean the print cartridges Printouts seem blurry or fuzzy Solution 6 Contact HP supportSolution 1 Check the print settings Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Solution 4 Align the printerPrintouts have vertical streaks Printouts are slanted or skewed Solution 1 Make sure the paper is loaded correctlySolution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperText edges are jagged Solution 2 Wait while the ink driesSolution 1 Use TrueType or OpenType fonts Solution 2 Align the printerPrint troubleshooting Solution 1 Reload the envelopes in the input trayEnvelopes print incorrectly Product prints meaningless characters Solution 2 Load a different type of envelopeSolution 3 Tuck the flaps to avoid paper jams Solution 1 Restart the product and your computerPages in my document came out in the wrong order Solution 2 Try printing another documentTo check your margin settings Margins are not printing as expectedBlank page came out while printing Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Solution 4 Load the stack of envelopes correctlySolution 4 Check the print cartridges for protective tape Solution 1 Check the ink levels in the print cartridgesSolution 2 Check for blank pages at the end of the document Solution 3 Load more paper in the input trayScanned image is blank Scan troubleshootingScanned image shows dotted lines instead of text Scanned image is incorrectly croppedScanned image has incorrect page layout Text format is incorrectText is incorrect or missing Copy troubleshootingNothing happens when I try to copy To adjust the brightnessSolution 1 Turn on the product Solution 2 Place the original correctly on the glassSolution 3 Wait for the product to finish other tasks Printout appears enlarged on Solution 1 Place the original correctly on the glassSolution 2 Clean the scanner glass Parts of the original do not appear or are cut offPrintout is blank Solution 2 Check the ink levels in the print cartridgesFlashing lights ErrorsErrors Memory is full Product messagesFile messages Firmware revision mismatchGeneral user messages Cannot crop Solution 1 Close applications that are not being usedSolution 2 Create more space on your hard drive Borderless printing errorPower and connection messages Paper messagesPrint cartridge messages Non-HP cartridges installed Previously used genuine HP cartridges installedOriginal HP ink has been depleted Printing in ink-backup mode Print Cartridge Problem Incorrect Print CartridgesLow on ink Print cartridges missing or not detected Incorrectly Installed Cartridges Print Cartridges MissingSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctlyTo clean the print cartridge contacts Solution 2 Clean the print cartridge contactsSolution 3 Replace the print cartridges Incompatible print cartridges Solution 2 Contact HP customer supportPrint cartridges in wrong slot To determine which print cartridge is having the problem Print cartridge problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem To stop a print job from the HP All-in-One Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEnvironmental product stewardship program Paper use Material safety data sheetsPower consumption Eco-TipsΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Chemical SubstancesVcci Class B compliance statement for users in Japan FCC statementDeclaration of Conformity HP Officejet 4400 K410 declaration of conformityEuropean Union Regulatory Notice European Union Regulatory NoticeIndex Index104

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