Chapter 8
Solve a problem
For more information, see: “Load media” on page 23
Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution.
Solution 2: Load a different type of envelope
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Restart the product and your computer
•Solution 2: Try printing another document
Solution 1: Restart the product and your computer
Solution: Turn off the product and your computer for 60 seconds, then turn them both on and try printing again.
Cause: The memory in the product was full.
If this did not solve the issue, try the next solution.
64 Solve a problem