HP 4400 - K4 manual Scan troubleshooting, Scanned image is blank

Page 70

Chapter 8

Solve a problem

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

For more information, see:

“Replace the cartridges” on page 35

Cause: The protective plastic tape was only partially removed from the print cartridge.

Scan troubleshooting

Use this section to solve these scan problems:

•Scanned image is blank

•Scanned image is incorrectly cropped

•Scanned image has incorrect page layout

•Text format is incorrect

•Scanned image shows dotted lines instead of text

•Text is incorrect or missing

Scanned image is blank

Solution: Load your original print side down on the right front corner of the glass.

68 Solve a problem

Image 70

Contents HP Officejet 4400 K410 Page Contents 103 How Do I? Chapter Get to know the HP All-in-One Printer partsControl panel features Related topics PrintPrint documents To print from a software applicationPrint photos To print a photo on photo paperTo print a borderless image Print envelopes To print envelopesPrint transparencies Print on specialty mediaPaper Type Plain paper Click the Printing Shortcuts tabPrint Quality Normal or Best Print labelsOrientation Portrait or Landscape Print brochuresPrint Quality Best Two-sided printing ManualPrint booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or LandscapePrint a Web Print using the maximum dpiTo print a Web To print in Maximum dpi mode View the print resolutionTo view the print resolution To create a printing shortcut Use printing shortcutsTo delete a printing shortcut Set the default print settings To change the default print settingsPrint Paper basics Recommended papers for printingHP Premium Inkjet Transparency Film HP Office PaperHP Iron-On Transfers HP Photo Value PackLoad small-size paper Load mediaLoad full-size paper Load envelopes BasicsPaper Paper basics Scan to a computer ScanSingle page scan a. Load original Related topics Copy text or mixed documents CopyBlack and White Copy a. Load paper Color Copy Set the copy paper type Paper basics on Order ink supplies Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Officejet SoftwareFind the cartridge number Automatically clean print cartridgesChoose the right cartridges To order ink cartridges from your desktopReplace the cartridges To clean the print cartridgesClick Clean the Print Cartridges To replace the cartridgesWork with cartridges Cartridge warranty information Chapter HP support Solve a problemIf you have a problem, follow these steps Support processPlacing a call Phone support periodSupport phone numbers After the phone support period DqpdunTroubleshooting common setup issues Setup troubleshootingAdditional warranty options Product will not turn onSolution 2 Press the On button more slowly After setting up the product, it does not print Solution 5 Load paper in the input tray Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Minimum System Checks screen appearsReceived a message that an Unknown Error has occurred To uninstall from a Windows computer Uninstall and reinstall the softwareRegistration screen does not appear Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printer Ink is not filling the text or graphics completely Solution 7 Contact HP supportTo align the printer Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 5 Contact HP support Solution 1 Check the paper typePrintouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image To select a print speed or qualitySolution 3 Make sure the paper is loaded correctly Solution 5 Align the printer Solution 4 Use a higher print quality settingTo align the printer from the HP Officejet Software Solution 6 Automatically clean the print cartridges Printouts are faded or have dull colorsSolution 5 Automatically clean the print cartridges Solution 2 Use a higher quality image Solution 6 Contact HP supportSolution 1 Check the print settings Printouts seem blurry or fuzzySolution 4 Align the printer Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 1 Print on a page of plain paper Solution 1 Make sure the paper is loaded correctlySolution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedSolution 2 Align the printer Solution 2 Wait while the ink driesSolution 1 Use TrueType or OpenType fonts Text edges are jaggedSolution 1 Reload the envelopes in the input tray Print troubleshootingEnvelopes print incorrectly Solution 1 Restart the product and your computer Solution 2 Load a different type of envelopeSolution 3 Tuck the flaps to avoid paper jams Product prints meaningless characters Margins are not printing as expected Solution 2 Try printing another document To check your margin settings Pages in my document came out in the wrong orderSolution 4 Load the stack of envelopes correctly Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Blank page came out while printingSolution 3 Load more paper in the input tray Solution 1 Check the ink levels in the print cartridgesSolution 2 Check for blank pages at the end of the document Solution 4 Check the print cartridges for protective tapeScan troubleshooting Scanned image is blankText format is incorrect Scanned image is incorrectly croppedScanned image has incorrect page layout Scanned image shows dotted lines instead of textTo adjust the brightness Copy troubleshootingNothing happens when I try to copy Text is incorrect or missingSolution 2 Place the original correctly on the glass Solution 1 Turn on the productSolution 3 Wait for the product to finish other tasks Parts of the original do not appear or are cut off Solution 1 Place the original correctly on the glassSolution 2 Clean the scanner glass Printout appears enlarged onSolution 2 Check the ink levels in the print cartridges Printout is blankErrors Flashing lightsErrors Firmware revision mismatch Product messagesFile messages Memory is fullGeneral user messages Borderless printing error Solution 1 Close applications that are not being usedSolution 2 Create more space on your hard drive Cannot cropPaper messages Power and connection messagesPrint cartridge messages Previously used genuine HP cartridges installed Non-HP cartridges installedOriginal HP ink has been depleted Print Cartridge Problem Incorrect Print Cartridges Printing in ink-backup modeLow on ink To make sure the print cartridges are installed correctly Incorrectly Installed Cartridges Print Cartridges MissingSolution 1 Remove and reinsert the print cartridges Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts To clean the print cartridge contactsSolution 3 Replace the print cartridges Solution 2 Contact HP customer support Incompatible print cartridgesPrint cartridges in wrong slot Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem Stop the current job To stop a print job from the HP All-in-OneStop the current job Technical information Hewlett-Packard Company noticesEnvironmental product stewardship program Eco-Tips Material safety data sheetsPower consumption Paper useΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanHP Officejet 4400 K410 declaration of conformity Declaration of ConformityEuropean Union Regulatory Notice European Union Regulatory NoticeIndex Index104

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