HP 4400 - K4 manual Errors, Flashing lights

Page 76

Chapter 8

Solve a problem

Errors

If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.

This section contains the following topics:

•Flashing lights

•Product messages

•File messages

•General user messages

•Paper messages

•Power and connection messages

•Print cartridge messages

Flashing lights

The lights on the product flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or flashing on the product.

Attention

Estimate

Number

On light

Description

Solution

light

d Ink

of Copies

 

 

 

 

 

 

 

Level

display

 

 

 

 

 

 

 

lights

 

 

 

 

 

 

 

Fast

All ! fast

E

On

Print cartridges are

Install print

blinking

blinking

 

 

 

 

not installed in the

cartridges.

 

 

 

 

 

 

 

 

printer.

 

 

 

 

 

 

 

 

 

 

 

 

Fast

On

! Fast

On

The product is out of

Load paper and press

blinking

 

 

blinking

 

 

paper.

any button to resume.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The product has a

Clear the paper jam,

 

 

 

 

 

 

 

 

paper jam.

and then press any

 

 

 

 

 

 

 

 

 

 

button to resume.

 

 

 

 

 

 

 

 

 

 

 

Fast

All ! fast

E

On

The print carriage is

Open the front access

blinking

blinking

 

 

 

 

stalled.

door, and check that

 

 

 

 

 

 

 

 

 

 

the carriage is not

 

 

 

 

 

 

 

 

 

 

blocked.

 

 

 

 

 

 

 

 

 

 

 

Fast

Current

E

Fast

Scanner failure

Turn off the product,

blinking

ink level

 

 

blinking

 

 

and then turn it on

 

 

On

 

 

 

 

 

 

again.

 

 

 

 

 

 

 

 

 

 

If the problem

 

 

 

 

 

 

 

 

 

 

persists, contact HP

 

 

 

 

 

 

 

 

 

 

customer support. In

 

 

 

 

 

 

 

 

 

 

the meantime, you

 

 

 

 

 

 

 

 

 

 

can continue to use

 

 

 

 

 

 

 

 

 

 

the product as a

 

 

 

 

 

 

 

 

 

 

printer.

74 Solve a problem

Page 75 Page 77
Image 76
Page 75 Page 77
Contents HP Officejet 4400 K410 Page Contents 103 How Do I? Chapter Get to know the HP All-in-One Printer partsControl panel features Print Print documentsRelated topics To print from a software applicationPrint photos To print a photo on photo paperTo print a borderless image Print envelopes To print envelopesPrint on specialty media Paper Type Plain paperPrint transparencies Click the Printing Shortcuts tabPrint Quality Normal or Best Print labelsPrint brochures Print Quality BestOrientation Portrait or Landscape Two-sided printing ManualPrint booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or LandscapePrint a Web Print using the maximum dpiTo print a Web To print in Maximum dpi mode View the print resolutionTo view the print resolution To create a printing shortcut Use printing shortcutsTo delete a printing shortcut Set the default print settings To change the default print settingsPrint Paper basics Recommended papers for printingHP Office Paper HP Iron-On TransfersHP Premium Inkjet Transparency Film HP Photo Value PackLoad small-size paper Load mediaLoad full-size paper Load envelopes BasicsPaper Paper basics Scan to a computer ScanSingle page scan a. Load original Related topics Copy text or mixed documents CopyBlack and White Copy a. Load paper Color Copy Set the copy paper type Paper basics on Work with cartridges Check the estimated ink levelsOrder ink supplies To check the ink levels from the HP Officejet SoftwareAutomatically clean print cartridges Choose the right cartridgesFind the cartridge number To order ink cartridges from your desktopTo clean the print cartridges Click Clean the Print CartridgesReplace the cartridges To replace the cartridgesWork with cartridges Cartridge warranty information Chapter Solve a problem If you have a problem, follow these stepsHP support Support processPlacing a call Phone support periodSupport phone numbers After the phone support period DqpdunSetup troubleshooting Additional warranty optionsTroubleshooting common setup issues Product will not turn onSolution 2 Press the On button more slowly After setting up the product, it does not print Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray Minimum System Checks screen appearsReceived a message that an Unknown Error has occurred To uninstall from a Windows computer Uninstall and reinstall the softwareRegistration screen does not appear Print quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printer Ink is not filling the text or graphics completely Solution 7 Contact HP supportTo align the printer Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 5 Contact HP support Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines To select a print speed or qualitySolution 3 Make sure the paper is loaded correctly Solution 5 Align the printer Solution 4 Use a higher print quality settingTo align the printer from the HP Officejet Software Solution 6 Automatically clean the print cartridges Printouts are faded or have dull colorsSolution 5 Automatically clean the print cartridges Solution 6 Contact HP support Solution 1 Check the print settingsSolution 2 Use a higher quality image Printouts seem blurry or fuzzySolution 4 Align the printer Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 1 Make sure the paper is loaded correctly Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Printouts are slanted or skewedSolution 2 Wait while the ink dries Solution 1 Use TrueType or OpenType fontsSolution 2 Align the printer Text edges are jaggedSolution 1 Reload the envelopes in the input tray Print troubleshootingEnvelopes print incorrectly Solution 2 Load a different type of envelope Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Restart the product and your computer Product prints meaningless charactersSolution 2 Try printing another document To check your margin settingsMargins are not printing as expected Pages in my document came out in the wrong orderSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 4 Load the stack of envelopes correctly Blank page came out while printingSolution 1 Check the ink levels in the print cartridges Solution 2 Check for blank pages at the end of the documentSolution 3 Load more paper in the input tray Solution 4 Check the print cartridges for protective tapeScan troubleshooting Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutText format is incorrect Scanned image shows dotted lines instead of textCopy troubleshooting Nothing happens when I try to copyTo adjust the brightness Text is incorrect or missingSolution 2 Place the original correctly on the glass Solution 1 Turn on the productSolution 3 Wait for the product to finish other tasks Solution 1 Place the original correctly on the glass Solution 2 Clean the scanner glassParts of the original do not appear or are cut off Printout appears enlarged onSolution 2 Check the ink levels in the print cartridges Printout is blankErrors Flashing lightsErrors Product messages File messagesFirmware revision mismatch Memory is fullGeneral user messages Solution 1 Close applications that are not being used Solution 2 Create more space on your hard driveBorderless printing error Cannot cropPaper messages Power and connection messagesPrint cartridge messages Previously used genuine HP cartridges installed Non-HP cartridges installedOriginal HP ink has been depleted Print Cartridge Problem Incorrect Print Cartridges Printing in ink-backup modeLow on ink Incorrectly Installed Cartridges Print Cartridges Missing Solution 1 Remove and reinsert the print cartridgesTo make sure the print cartridges are installed correctly Print cartridges missing or not detectedSolution 2 Clean the print cartridge contacts To clean the print cartridge contactsSolution 3 Replace the print cartridges Solution 2 Contact HP customer support Incompatible print cartridgesPrint cartridges in wrong slot Print cartridge problem To determine which print cartridge is having the problemTri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem Stop the current job To stop a print job from the HP All-in-OneStop the current job Technical information Hewlett-Packard Company noticesEnvironmental product stewardship program Material safety data sheets Power consumptionEco-Tips Paper useΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanHP Officejet 4400 K410 declaration of conformity Declaration of ConformityEuropean Union Regulatory Notice European Union Regulatory NoticeIndex Index104
Related manuals
Manual 2 pages 37.63 Kb
Top Page Image Contents