HP 8100C manual Troubleshooting

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Introduction 51

4Troubleshooting

Introduction

This chapter is your guide for resolving problems that might occur while you are using the HP Digital Sender 8100C. The chapter is divided into the following sections:

●Clearing paper jams. See page 52.

●Troubleshooting the digital sender. See page 56.

Typically, messages appear on the control panel when there are problems. These messages usually require some action before sending can continue. In this chapter, you can find recommended actions to resolve problems associated with these error messages.

Also, if you are a registered user, check your e-mail for an error message.

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Contents Page HP Digital Sender 8100C User Guide Copyright Information Contents Index Getting started IntroductionIdentifying digital sender parts Front and top viewFront view with ADF unit raised Identifying control panel features Identifying digital sender parts Registered users Managing your user profileGuest users Adding a registered user profile To add a registered user profile from the Users menuPress Email F1 or Lists F4 Changing options for your profile To change options for your profileFinding help Sending documents Guidelines for using the ADF Guidelines for documentsGuidelines for using the glass Sending double-sided documentsLoad a document To load a document in the ADFTo load a document on the glass Choose a destination Mailing documentsTo send to e-mail destinations Press Backspace Reading file attachments Faxing documents To fax documentsChoose a destination Printing to HP JetSend-enabled printers To send to an HP JetSend-enabled printerTo add an HP JetSend-enabled printer to the list Changing settings optional To change the Paper Size, Quality, and Format settingsPage Page Managing address books Using address books Your Personal E-Mail addresses bookViewing address books To view booksManaging your Personal E-Mail addresses book Adding addressesTo add addresses Modifying or deleting e-mail addresses To modify or delete e-mail addressesManaging your Personal E-Mail lists Creating new listsTo create new lists Adding addresses to existing lists To add addresses to existing listsChanging or deleting addresses in lists To change or delete addresses in lists Deleting e-mail lists To delete e-mail listsManaging the Fax numbers book Adding fax numbersTo add fax numbers Modifying or deleting fax numbers To modify or delete fax numbersCreating new fax lists Managing the Fax lists bookTo create new fax lists Adding fax numbers to existing lists To add fax numbers to existing listsModifying or deleting fax numbers in lists To modify or delete fax numbers in lists Deleting fax lists To delete fax listsTroubleshooting Clearing paper jams To clear jams at the start of aClearing paper jams To clear jams at the end of a Clearing paper jams Troubleshooting the digital sender General digital sender troubleshootingProblemActions Your user profile on Control panel messages Control panel messagesInvalid credentials. Check Object not found. Check your DNS configuration is This will clear Page Warranty and support information Hewlett-Packard limited warranty statementPage Hewlett-Packard Year 2000 warranty HP customer support options worldwide TurkeyThailand +66 661 Venezuela 800 47 Viet Nam +84 823 Online services for 24-hour HP supportIndex DNS Domain Name System configuration problem Jams Page Subject field