HP 8100C manual ProblemActions

Page 58

Troubleshooting the digital sender

57

General digital sender troubleshooting (continued)

ProblemActions

When using the ADF, the digital sender does not feed the document at all.

●Ensure that the document lever is being used correctly. Otherwise, the digital sender scans the glass instead of the item in the ADF. See “ To load a document in the ADF” on page 18 .

●The control panel or document input tray may not be securely latched. While holding down on the document output tray, raise the document input tray and then lower it into place, pressing firmly. Then, raise the control panel and lower it until both sides snap into place.

When using the ADF, the digital sender is feeding multiple sheets, skewing pages, or jamming frequently.

●If the pages look like they skewing as they feed into the ADF, this is normal. Send an e-mail to yourself to check that the resulting document is not skewed.

●Make sure the left edge of the document is placed against the left side of the document input tray.

●The maximum number of pages the ADF can hold is 25, depending on the type of media being loaded.

●The maximum number of pages the output tray can hold is 25. Make sure more pages are not stacking up in the output tray.

●Make sure the type of media being loaded meets required specifications. See “ Guidelines for documents” on page 16 .

Your private address books are not accessible at the control panel.

●When sending an e-mail message, you must type your user name in the FROM field exactly as it appears in your user profile. (You cannot access your personal address books simply by typing your e-mail address.)

●Your password must be typed exactly as it appears in your user profile. Passwords are case-sensitive, so be sure you enter the correct combination of uppercase and lowercase letters.

An item loaded in the ADF ● Make sure you have removed anything such as staples and self-adhesive

keeps jamming.notes on the document. See “ Guidelines for documents” on page 16 for guidelines.

●If you are sending a document that is too small, it might jam in the ADF. The smallest document you can place in the ADF is 148.5 by 210 mm (5.9 by 8.3 in). Use the glass to send the document.

●If you are sending a document that is too large or on an unacceptable type of media, it might jam in the ADF. Use the glass to send the document.

Digital sender is sending ● You might have selected a Quality setting that is making the document into

items very slowly.a large file that is sending slowly (for example, Color-B/W Photo). Wait for the document to send or, to speed up the sending process, try choosing a different setting (for example, B/W Document).

●Contact the network administrator to see if the network is working properly.

An e-mail transmission you sent did not arrive at the destination e-mail address.

●If you typed the e-mail address at the control panel, make sure you typed it correctly.

●See if you received a “returned mail” message in your e-mail inbox. Often, this message explains why the e-mail was not delivered.

●Resend the job and CC yourself. If the message arrives in your e-mail, then it may be a problem with recipient’s e-mail. If it does not arrive, it may be your e-mail network.

An e-mail attachment you sent could not be opened by the recipient.

●If you sent a multiple page document in .mtif format, the user must open it using the Imaging program. If the recipient does not have this program, you must send the document as a .pdf (read in Acrobat Reader), or send each page of the document separately in .tif format.

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Contents Page HP Digital Sender 8100C User Guide Copyright Information Contents Index Getting started IntroductionIdentifying digital sender parts Front and top viewFront view with ADF unit raised Identifying control panel features Identifying digital sender parts Registered users Managing your user profileGuest users Adding a registered user profile To add a registered user profile from the Users menuPress Email F1 or Lists F4 Changing options for your profile To change options for your profileFinding help Sending documents Guidelines for using the ADF Guidelines for documentsGuidelines for using the glass Sending double-sided documentsLoad a document To load a document in the ADFTo load a document on the glass Choose a destination Mailing documentsTo send to e-mail destinations Press Backspace Reading file attachments Faxing documents To fax documentsChoose a destination Printing to HP JetSend-enabled printers To send to an HP JetSend-enabled printerTo add an HP JetSend-enabled printer to the list Changing settings optional To change the Paper Size, Quality, and Format settingsPage Page Managing address books Using address books Your Personal E-Mail addresses bookViewing address books To view booksManaging your Personal E-Mail addresses book Adding addressesTo add addresses Modifying or deleting e-mail addresses To modify or delete e-mail addressesManaging your Personal E-Mail lists Creating new listsTo create new lists Adding addresses to existing lists To add addresses to existing listsChanging or deleting addresses in lists To change or delete addresses in lists Deleting e-mail lists To delete e-mail listsManaging the Fax numbers book Adding fax numbersTo add fax numbers Modifying or deleting fax numbers To modify or delete fax numbersCreating new fax lists Managing the Fax lists bookTo create new fax lists Adding fax numbers to existing lists To add fax numbers to existing listsModifying or deleting fax numbers in lists To modify or delete fax numbers in lists Deleting fax lists To delete fax listsTroubleshooting Clearing paper jams To clear jams at the start of aClearing paper jams To clear jams at the end of a Clearing paper jams Troubleshooting the digital sender General digital sender troubleshootingProblemActions Your user profile on Control panel messages Control panel messagesInvalid credentials. Check Object not found. Check your DNS configuration is This will clear Page Warranty and support information Hewlett-Packard limited warranty statementPage Hewlett-Packard Year 2000 warranty HP customer support options worldwide TurkeyThailand +66 661 Venezuela 800 47 Viet Nam +84 823 Online services for 24-hour HP supportIndex DNS Domain Name System configuration problem Jams Page Subject field
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