HP 8100C manual Troubleshooting the digital sender, General digital sender troubleshooting

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Troubleshooting the digital sender

Note

Troubleshooting for the digital sender is divided into two sections, General digital sender troubleshooting and Control panel messages. General digital sender troubleshooting includes problems that might occur that do not generate error messages.

As a general rule for all problems, check the control panel for relevant messages. See “ Control panel messages” on page 59 .

General digital sender troubleshooting

Use the table below to solve common problems encountered while using the digital sender. The control panel does not display a message for these types of problems. If the control panel is displaying a message, see “ Control panel messages” on page 59 .

General digital sender troubleshooting

Problem	Actions

Digital sender is not	● Make sure the power cord is securely connected to the digital sender and is
sending documents.	plugged into the power outlet.
	● Make sure the digital sender is turned on.
	● Make sure that if you are using the ADF that the document lever is in the
	correct position. See “ To load a document in the ADF” on page 18 .

Control panel is not	● Make sure the power cord is plugged into the power outlet and the power
working.	outlet is receiving power.
	● Make sure the control panel cable is securely connected.
	● Check the control panel contrast. You can change the contrast if needed
	using SHIFT+ALT+ or SHIFT+ALT+ .

Digital sender does not	● Verify that you are using the correct password.
accept your password.	● Passwords are case-sensitive. Make sure you enter your password with the
	correct combination of uppercase and lowercase letters.

Image quality is poor. ● If scanned pages are blank, white, or have repeated vertically striped patterns, make sure that a page is not already on the glass.

●Make sure that the document you are trying to send is placed face up in the ADF or face down on the glass.

●If you are using the ADF, the ADF window may need to be replaced. See the administrator guide for instructions.

●Make sure the glass is clean. If the glass is dirty, clean it with a dry, soft cloth.

●If the problem is with the image quality of jobs sent to a printer, check the settings at the printer.

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Contents Page HP Digital Sender 8100C User Guide Copyright Information Contents Index Introduction Getting startedFront and top view Identifying digital sender partsFront view with ADF unit raised Identifying control panel features Identifying digital sender parts Managing your user profile Registered usersGuest users To add a registered user profile from the Users menu Adding a registered user profilePress Email F1 or Lists F4 To change options for your profile Changing options for your profileFinding help Sending documents Guidelines for documents Guidelines for using the ADFSending double-sided documents Guidelines for using the glassTo load a document in the ADF Load a documentTo load a document on the glass Mailing documents Choose a destinationTo send to e-mail destinations Press Backspace Reading file attachments To fax documents Faxing documentsChoose a destination To send to an HP JetSend-enabled printer Printing to HP JetSend-enabled printersTo add an HP JetSend-enabled printer to the list To change the Paper Size, Quality, and Format settings Changing settings optionalPage Page Managing address books Your Personal E-Mail addresses book Using address booksTo view books Viewing address booksAdding addresses Managing your Personal E-Mail addresses bookTo add addresses To modify or delete e-mail addresses Modifying or deleting e-mail addressesCreating new lists Managing your Personal E-Mail listsTo create new lists To add addresses to existing lists Adding addresses to existing listsChanging or deleting addresses in lists To change or delete addresses in lists To delete e-mail lists Deleting e-mail listsAdding fax numbers Managing the Fax numbers bookTo add fax numbers To modify or delete fax numbers Modifying or deleting fax numbersManaging the Fax lists book Creating new fax listsTo create new fax lists To add fax numbers to existing lists Adding fax numbers to existing listsModifying or deleting fax numbers in lists To modify or delete fax numbers in lists To delete fax lists Deleting fax listsTroubleshooting To clear jams at the start of a Clearing paper jamsClearing paper jams To clear jams at the end of a Clearing paper jams General digital sender troubleshooting Troubleshooting the digital senderProblemActions Your user profile on Control panel messages Control panel messagesInvalid credentials. Check Object not found. Check your DNS configuration is This will clear Page Hewlett-Packard limited warranty statement Warranty and support informationPage Hewlett-Packard Year 2000 warranty Turkey HP customer support options worldwideThailand +66 661 Venezuela 800 47 Viet Nam +84 823 HP support Online services for 24-hourIndex DNS Domain Name System configuration problem Jams Page Subject field